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309 SE 48th Ave Portland Oregon 97001

Home Phone: (503) 367-9876 Cell Phone: (503) 421-1230 E-mail: joy@comcast.net

Joy Gilbert			MCSE 2000, Vinca Certified Engineer, HP Networked Systems Professional, Callware Certified Network Telephony Engineer, Administrator, Citrix Certified Administrator Microsoft Solution Framework Accredited, HP Star Network Hardware Troubleshooting Accredited. Project Management Trained. SQL 200 Admin, SQL 2005 Admin, SharePoint Admin. Scrumaster Certified
Summary of Key Strengths	Direct position related experience in technology engineering, project management, business and staff management, and systems analyst skills  with experience in team leadership, project planning and implementation, customer support and consulting, and a strong background in networking, operating systems, applications, security, and Internet technologies. Product Management experience with duties including sales/presales assistance and planning, marketing assistance and planning, engineering ASP/MHP solutions, managing development and deployment process and service delivery of messaging and hosting services. §  Demonstrated skills in team building, project management, and leadership of technical personnel §  IT and development team management §  Strong combination of managerial, technical and customer relations’ skills §  Proven technical/business analysis and writing abilities §  Effective interface between end user, technical staff and management personnel §  Excellent knowledge of key networking messaging and Internet technology §  Strong client server, thin-client, and architecture design skills §  Windows consulting, upgrade, and implementation expertise since NT 3.1 §  Exchange consulting, upgrade, and implementation expertise since version 5.0 §  SAN and NAS experience in HP, Dell, EMC, and NetAPP solutions §  Citrix consulting, upgrade, and implementation expertise since version 1.6 through XP FR2
Professional Experience	July 2010 – Present   CD Baby Senior Director of Information Technology IT Manager CD Baby is based in Portland, Oregon (land of microbrews, overcast skies, and constant creativity). We're a company run by artists, for artists. Almost everyone here is a musician, writer, filmmaker, painter, dancer, tinkerer, or vegetable juggler! If you're in the neighborhood, drop on by, take a tour, and sing us a tune! Cd Baby started in a garage in 1998 and grew to become the world's largest online distributor of independent music. Management responsibilities and achievements §  Lead a small IT and Dev team of 10 people that grew in scope and responsibility to a department of 26 people in multiple product lines and scope of business §  Grew the team from a small team of individual contributors to multiple function technology teams and multiple scrum teams §  Create functional groups with managers and leads with a coherent reporting structure §  Managed the project management team, grew the teams scope of duties, and moved from 7-10 projects a year to 7-10 projects a quarter. §  Grew the technical response from an ad-hoc response to a cross team on call rotation §  Implemented change management and incident response tracking §  Grew the infrastructure from an old hardware and software base to a small enterprise offering reducing downtime significantly and improving performance §  Increased focus on faster releases as well as more complete solutions with fewer code issues and continued focus on performance §  Grew the project portfolio from 5 projects scoped for the future to several hundred managed across multiple areas of the business Engineering responsibilities and achievements §  Architected and deployed F5 ARX file aggregation switch solution §  Architected and deployed two NetAPP 185TB file system solution for active application file based delivery §  Worked to resolve issues with Windows 2003 and Windows 2008 Active Directory as well as AD and Bind DNS issue resolution. §  Assisted in performance issues and upgrade of core SQL 2005 server. §  Worked with issue resolution and base systems and application performance issues on Microsoft Dynamics AX §  Moved offices with all IT infrastructure in 1.5 days with perfect results across all services §  Let the team in migrating virtual services to VMware and expanding the services for capacit
Professional Experience	September 2003 – July 2011   Unicru / Kronos Manager of Hosted Systems Engineering Systems Architect Senior Systems Engineer Lead Systems Engineer Kronos Talent Management is the only Total Workforce Acquisition solution that successfully integrates hiring management, selection science and workforce analytics in a continuous improvement model. The result is dramatic improvements in workforce quality and your bottom line. Engineering responsibilities and achievements §  Lead a core team with expanded team responsibilities in other areas of the organization on special projects with senior hosting engineering focus utilizing over 400 real and virtual servers and large aspects of Windows and Linux based product technologies §  Ensured the Hosted Systems datacenter hardware and software components ran at peak performance 24x7 §  Migrated the hosted infrastructure to a new secure network deployment seamlessly within SLA constraints §  Deployed full database encryption to multiple terabytes of databases spanning over 20 database servers and 150 individual databases. Encryption was seamless and required no code changes. §  Managed new product versions and acquisitions of technology including seamless datacenter site migrations §  Managed and implemented policies for communications, operations, and optimization of staff. §  Managed the hosting aspects of a multiyear security project covering all aspects of the products and technologies  ending in SAS70 certification §  Covered director responsibilities on several occasions for periods as long as 8 months. As a manager managed between 10 to 16 engineers. Engineering responsibilities and achievements §  Architected and deployed Exchange 2003 and upgraded to Exchange 2007  in a multi-site organization as an upgrade from Exchange 5.5 including over 120GB of mail based data with over 1,000,000 e-mails a quarter  and 3.5GB of e-mail transferred a week. §  Deployed SharePoint 2003 and 2007 which included 40 sites and a migration of 110GB of document based data §  Deployed BizTalk 2004 in a large cluster configuration to support up to 200GB of data and high performance on a SAN §  Deployed to medium and Enterprise  scale HP based SAN solutions §  Supported and maintained over 240 business critical data transfers distributed across multiple servers in VBA, C++, and C# §  Deployed and supported business critical SQL databases in high availability cluster deployments containing over 500GB of data and running on average 30,000 applications a day. §  Consolidated business critical servers using Microsoft Virtual Server technology §  Deployed an enterprise class anti-span solution §  Consolidated legacy batch and VBA data transfers. §  Self managed in day to day activities §  Managed a team as a team lead.
Professional Experience	January 2003 – September 2003  ProDX Contract at Freightliner Infrastructure Project Manager and Solution Architect ProDX is a development and IT solutions outsourcing company. Freightliner is a truck manufacture. The project at Freightliner involves deploying the freightliner dealer network of 430+ dealers in the United States, Canada, and Mexico. The current deployed private T1 architecture supporting Freightliner application is being moved to the Internet. Applications are being modified to operate across the Internet rather than a private network. Consulting, Engineering and Management  responsibilities and achievements §  Created document templates for planning, design, and deployment of applications to the new architecture §  Reverse engineered proprietary applications to redeploy on new platforms §  Designed and deployed data connectivity in applications using DB2, UDB, and SQL database architectures. §  Worked in a team designing, and troubleshooting an internet application using XML and FTP data transfers to Windows, AIX, and mainframe environments using UDB, SQL, and DB2 large scale databases with interfaces into I2 for supply chain management §  Worked with a team retooling an application for internet access using FTP and SMTP mainframe transfers internally and externally using SSL VPN for secure file transfers through POP3. §  Deployed and SSL based thin=client solution to replace an out of date Citrix deployment §  Worked with a small team deploying a SSL VPN solution to allow a short life application to function through retirement. Reverse engineered application functions and database connectivity. §  Designed a solution for a replacement of a dealer application that used SQL and DB2 database connectivity to internal data sources and proprietary connectivity to dealers on premises solutions. Designed requirements for peer to peer XML based data transfers, with interfaces for corporate data lookups and §  Worked with Microsoft BizTalk server in integration with ADP systems for dealer inventory data transfers. §  Worked with large scale IBM storage solutions including data arrays on Shark storage systems. §  Worked with Electronic Data Exchange solutions to design requirements to migrate to XML based solutions for data exchange across organizations and dealerships.
Professional Experience	April 2002 – January 2003   InfoGroup Northwest Senior Network Engineer Interim Portland Manager Interim Portland Engineering Manager InfoGroup Northwest is a professional managed services and outsourcing organization specializing in migration and deployments with emphasis on Windows 2000, Citrix, security, IP telephony, and staffing Consulting, Engineering and Management  responsibilities and achievements §  Created document templates and client proposals §  Created sales plan with territories, compensation, goals, and milestones §  Provided engineering and consulting services to clients for Windows NT 4.0, NetWare 3.12 through 5.0 and Exchange 5.5 and 2000 with §  Designed Windows 2000 rollout strategies for 1000+ migrations §  Provided sales and pre-sales consulting services §  Migrated Oracle database infrastructure and designed and deployed Oracle enterprise backup solution using Commvault as a backup solution with a NAS near line storage architecture.  §  EMC storage training and in depth study of various storage solutions for partner analysis
	December 2001 – March 2002   ProDX Senior Engineer ProDX is a consulting services, staffing, and development company specializing in development projects both nationally and offshore Consulting and Planning  responsibilities and achievements §  Created framework for managed services definition and deployment §  Provided engineering and consulting services to clients for Windows NT 4.0, NetWare 3.12 through 5.0 and Exchange 5.5 and 2000 §  Defined options during and in depth study for Freightliner dealer network migration and specific applications. §  Created document templates and client proposals §  Managed a team of two engineers
	March 2000 – September 2001   TEKSystems Internet Business Services Product Manager – April 2000 Through September 2001 Applications Management and Support  Lead OS Lead  – Interim Position Exchange 2000 Lead - Interim Position Systems Architect – March 2000 Through July 2000 TEKSystems is a national resource provider the delivers quality service and to customers with specialized service offerings dependent upon location. TEKSystems has opened a Managed Service Facility in Hillsboro. Management, Planning, Consulting, Technical Lead §  Provided product analysis and recommendations for future services. §  Provided the role of liaison between sales, marketing, and service delivery. §  Provided product analysis and consulting for facilities to be designed built. §  Provided design and consulting experience in order to build a facility to house 12,000 square feet of data floor with 550 racks containing between 4,000 to 10,000 servers (dependant on dense pack solutions). §  Provided configuration and change management procedures and documentation for operating systems and hosted applications. §  Designed level 2 and Level 3 support management procedures and documentation §  Consulted, and designed the storage solution with backup services as well as messaging and worked with the team on infrastructure and security running on Windows NT and Windows 2000 multi domain/forest with Exchange 5.5/2000, Checkpoint on Nokia, Microsoft ISA Server, HP OpenView, Cisco routing and switching equipment, Linux, Sun Solaris, Oracle, SQL 7/2000, IIS 5/ §  Recommended and deployed NetApps NAS filer solution and designed a near line and offline backup solution. §   Designed and Deployed multi-forest and multi-domain Windows 2000 Advanced Server configurations. Designed and deployed large scale Exchange 2000 environment for hosted clients as well as internal use. Designed and deployed MetaFrame XPE server farm for clients published applications. Designed and deployed enterprise backup solution using CommVault Galaxy and ADIC Scalar 1000 series architecture.
	April 1999 – March 2000     IKON Technology Services    Portland, Oregon Systems Consultant Practice Area Manager of Consulting Services IKON is a national service provider and reseller that provides quality service and products to customers with specialized service offerings dependent upon location. Pre-sales, responsibilities and achievements §  Provide pre-sales technical consulting, needs analysis, project estimation, and proposal development for current and prospective customers.  Particular emphasis in LAN/WAN network designs, migrations, Windows NT domains, Systems Management Server, Linux, UNIX, Exchange Server, and backup and disaster recovery. §  Implemented projects for large and small customers including end to end projects that included pre-sales, consulting, proposals, design, proof of concept, pilot, and deployment. Technical Lead, responsibilities and achievements n  Consulted, designed and implemented a storage solution for Creative Media Development along with infrastructure services. n  Designed and implemented a MetaFrame 1.8 solution using a small server farm for redundancy and scalability. n  Provided consulting services, pre-sales assistance, design, pilot, and deployment services for Hampton Lumber while implementing a NetWare to NT migration including implementing SMS 2.0, Exchange Server 5.5, migrating file and print services, implementing Windows NT group membership login scripts, adding Unix to NT password synchronization, and implementing a new IP scheme at corporate and across 16 remote locations. n  Provided Internet development consulting and design services to the City of Tualatin n  Provided pre-sales and technical consulting services to the account management team. n  Produced proposals for a variety of projects. n  Assisted in documented control procedures for operating systems testing and pilot, device driver testing, and server based application testing and controls. n  Trained with and promoted NetApps network appliance storage solutions. Worked with Compaq and various vendors storage solutions. n  Worked with testing and deploying network equipment such as NIC cards, switches, routers, firewalls, and servers. Worked with protocols such as TCP/IP, NetBIOS, RIP, and testing with IPX/SPX
	August 1997 – April 1999         Entex Information Systems     Portland, Oregon Systems Engineer August 18th, 1997 – March 10th 1998 Senior Systems Engineer March 10th, 1997 – July 15th, 1998 Systems Consultant July 15th, 1998 – April 1999 Entex is a national value-added reseller of computer products and provides information systems consulting and network engineering services to a wide-variety of private and public sector clients. Pre-sales, responsibilities and achievements n  Provide pre-sales technical consulting, needs analysis, project estimation, and proposal development for current and prospective customers.  Particular emphasis in LAN/WAN network designs and Migration services. n  Implemented projects for large-scale rollouts of thin client, client server, and application specific network technologies. Technical Lead, responsibilities and achievements n  Implemented a 60-user Winframe server environment for Hollywood Video which included connectivity to FoxPro, Oracle, and Access databases along with future expansion options for 150 users. This project started with Winframe 1.6 to 1.7 upgrades and moved later to 1.7 to MetaFrame trials and upgrades. This later was built out to a server farm n  Technical and engineering lead for the Exchange rollout for The City of Portland, which included a 2500 user Exchange Server deployment that spanned all bureau’s. I was the sole technical lead for most of the project. n  Implemented a large-scale rollout of MacAfee antivirus protection for 12 NetWare servers and over 200 Windows 95, Windows NT 4.0 Workstation, and OS/2 2.X clients. n  Introduced RAS and Winframe thin client options internally. n  Provide MCSE study sessions one night each week for Computer and Network Engineers including technology discussions, practice exams, and configuration tips. n  Provided Exchange Server Integration Analysis to Freightliner Corporation n  Provided engineering and consulting services to Hanna Andersson within the confines of the Windows NT / Exchange / Internet deployment. n  Provided engineering services to Hollywood Entertainment during the pilot phase of the Windows NT Terminal Server / MetaFrame deployment. n  Provided consulting services to ADP during the analysis phase of the Exchange Server deployment.
	CPU Distributing. Houston Texas.  1996-1997 Network Service Technician / Network Administrator Web Administrator                                                           .
	RHI Contract Employment. Unocal Corporation. Houston Texas. Desktop Support / Windows 95 Installation Team     Feb 1996-June 1996
	Computer Consultant, UC Computers.         1994-1995 The University Of Montana. Missoula Montana.
	Technical Assistant, Facility Services.        1993-1994 The University Of Montana. Missoula Montana.
	Database Administrator.        1992-1993 Highland Community College. Highland Kansas. .
Education	Third Year, The University Of Montana, 1993-1995, Philosophy, Computer Science, and Political Science. Missoula, MT. Associate of Arts in Pre-Law, Highland Community College, 1993, Philosophy, Computers, and History. Highland, KS. First year, Lane Community College, 1991-1992, Drafting and History, Eugene, OR. High School Diploma, South Eugene High School, 1987, Eugene, OR.

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