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Network Technician Resume Templates in Word Format Free Download

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RUSSELL WHITFIELD
454 Town Centre Blvd. Ste. 010
Clayton NC 27124
Tel: 919.938.1234
Email: russell@aol.com

Summary
Client services consultant skilled in customer and vendor relations.
Accomplishedin problem solving, process development,workflow analysis, and project management.

Needs Analysis & Assessment
Negotiation & Mediation
Oral & Written Communications
Planning & Organizing
Quality Assurance & Control
Troubleshooting


Career History
Robert Half Technology, Raleigh, NC                                                                              2011- present
Company – confidential
Network Technician, contractor – implementing network configurations on routers
LAN/WAN Circuit Cutovers
§  Router configuration – implementing new configurations using preexisting scripts
§  Configuration of interfaces
§  Cutover of T1 and Internet circuits

Applications
§  HEAT – event tracking
§  Simplify – database

Sabbatical (personal time off ), Clayton, NC                                                                    2008-2010

NORTEL, Morrisville, NC
2006 - 2008
Solution Development Engineer - new product introduction and technical support
Research and development of new product solutions and implementation of trials within an internal and external customer base.
  • Technical writing – developed in-house user guides for new products and solutions, which reduced documentation costs by 97%
  • Tester - planned and executed test cases to facilitate compliance and quality control, passing scores of 95-100%, prior to delivery of 3rd party product solutions to customers
  • Technical trainer - maximized resources 10% by training staff and support teams on current procedures and systems
  • Project management - led a team that increased awareness of solution offerings by creating an informational website
  • Customer liaison – first-line interface between internal, external customers  and vendors-- pursuance of escalations, troubleshooting, and inquiries
  • Reporting – recorded all interactions with the customer via Remedy software
  • Compliance – maintained Federal Communications Commission, client, and
Nortel standards via service level agreements (SLA—ITIL v2,v3)
  • Hardware – KVM switches, IBM server  blades, VOIP phones, mobility solutions
  • Software – Wireshark (packet capture software)
VMWARE – virtualization software that provides an environment for multiple  
              operating systems to coexist
§  VNC – remote access
§  Citrix – virtualization software that provides an environment for multiple
              operating systems/applications to coexist
§  Comptia Courses
              Server, Linux, Networking, A+
  • Technologies
               TCP/IP protocol; LAN,WAN,and MAN; Framerelay; Fiber optics




NORTEL, Morrisville, NC                                                                                                 2000 - 2006

Network Engineer (Services Consultant/NOC-network operations center)
Performance management and problem resolution for internal and external customer network systems.
  • Monitored network performance to maintain quality of service level agreement, SLA)
  • Investigated technical issues to determine root cause
  • Liaised with internal and external customers to provide continuous updates of
methods, being followed to restore their network to a normal state of operation
  • Resident expert on multiple product platforms
  • Documented technical issues via ticketing systems, Remedy
  • Procured hardware and software equipment via supply chain management system(Clarify), reducing down-time to less than 10%
  • Provisioned configuration changes to facilitate maintenance activities and restoration of  network, after technical failures
  • Clearance - secret
  • Hardware – IBM servers;Routers-Juniper, Cisco; Firewalls -  Alteon, Check Point, Cisco PIX; switches - Baystack, Centillion, and Nortel WLAN switches
  • Software – Remedy, HPOpenview, Clarify, Sharepoint,Visio
  • Technologies – TCP/IP protocol; LAN,WAN,MAN; Framerelay; Fiber optics, DS3, ISDN, T1,VPN

UNITED STATES POSTAL SERVICE, Raleigh, NC
1996 - 2000
Contractor - Project Manager and helpdesk support
Provide logistics support to United States Postal Service information technology managers.
  • Assessed pricing proposals and allocated equipment, based upon site survey and budgetary requirements
  • Liaised with multiple equipment vendors (Dyncorp and MCI), ensuring on-time delivery rates of 90%-95%.
  • Managed 16 districts, provided technical guidance to IT managers
  • Clearance - secret
  • Hardware – MCI architecture (hubs, routers, switches, pcs and peripheral equipment)
  • Software – Remedium case tracking software; Microsoft Word, Excel, and Access
  • Technologies – TCP/IP protocol; LAN,WAN,MAN; Framerelay; Fiber optics, DS3, ISDN, T1

Community Service
US Navy             1986-1994
Information Technology analystand Technical Controller
Department of Defense – installed and monitored voice and data communication systems, and managed a team of 15 employees.
  • Satellite
  • Microwave
  • RF–radio frequency modulation; TDM-time division multiplexing; FDM-frequency division multiplexing
  • Cryptography – information security

Education
North Carolina Wesleyan College, Morrisville, NC
BS in Business Administration, 2005

ECPI College of Technology, Raleigh, NC
(Electronics, Communications, Programming &Information systems)
A.S. Equivalent in Computer Technology, 1999

Self-study
CCNA ICND1 Cisco Certified Network Associate
Official Exam Certification Guide
Course completion, 1-2011



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