- Assist end users with identifying
hardware, software or network issues and either resolve or provide
direction to the appropriate parties
- Configure and maintain corporate
antivirus solutions
- Installing, configuring and placement of
new Windows and Linux servers
- Evaluate incident response through, log
analysis and malware analysis
- Provide first response to computer
security incidents
- Document technical details of actual or
potential intruder threats
- Validate network attacks and assessing impact.
- Develop security operations center
procedures to ensure correct response to alerts.
- Provide onsite and remote user support,
setup, and configuration
- Coordinate system vendor support when
necessary
- Install, manage and update
antivirus/spyware software
- Create and maintain system images and
user profiles using Symantec Ghost
- Provide network and security support to
internal users
- Troubleshoot user and group policy issues
in Active Directory
- Install, configure, and support internal systems for onsite and
remote personnel
- Troubleshoot of desktop, network, and security problems
- Provide System Administrator duties including installation
upgrades/patches, moves/adds/changes
- Develop asset management procedures for systems and peripherals
- Troubleshoot remote login connectivity and access issues for
internal and external users
- Create and troubleshoot firewall rules in Cisco ASA and PIX
devices
- Create and maintain user accounts in Active Directory
- Create and maintain email accounts using MS Exchange
- Create and maintain system backup files with Symantec Backup Exec
- Administer and maintain SurfControl web gateways and associated
SQL databases.
- Install, configure and troubleshoot VMware applications
- Monitor and troubleshoot wired, wireless, and VoIP networks
- Execute incident management process for priority events including
system outages
- Troubleshoot routers, switches, smart
jacks, and other CSUs/DSUs devices
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