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Joy  East

309  Kingston Ridge Place. Charlotte, NC 28001

Cell: (704) 493-9876

Email: Joy@Live.com

Qualification

Result-Driven project and program management professional with excellent skills in directing full cycles for multiple complex programs and initiatives. Proven ability to deliver substantial revenue, productivity, and quality improvements through well-managed, on-time projects. Particular strong points include client and vendor interaction.

Leadership Profile

Accomplished Systems certified Project Manager and consultant experienced in IT, business development, product management, operations, strategic planning, process improvement, project development, client relationship management and vendor management.

Results-oriented visionary who changes businesses and lives for the better. Demonstrated success in building revenues and profits. Effective manager who recognized leader in line and staff positions

Customer focused pioneer with proven track record of bringing multiple projects full cycle successfully. Excellent analytical problem solving skills, which include creative communications skills.

Driven by new challenges and desire to be successful in all endeavors. Immensely enjoys navigating all aspects of small or complex projects.

Selected Accomplishments 

·          Successfully led major projects/initiatives/mergers.

·          Lead fabrication projects for Disney facade and prop builds from the initial contract signing all the way to installation/implementation.

·          Managed projects for Disney in Paris, Tokyo, Florida and California with budgets of over 1.8 mill.

·          Gained extensive knowledge in metal, paint, casting, carpentry and special effects.

·          Able to suggest best substrates, fasteners, production methods and vendors.

·          Spent time traveling around the states gathering business practices and flows from customers.

·          Received 8 awards in the year 2007 for managing multiple projects and managers. Accomplished all goals on time and with success. Ultimately produced excellent results for the company.

·          Managed IT conversions between different financial institutions. Initiated acquisition/integration of Systems division, converting critical IT systems on time.

·          Experienced in managing projects ranging from 3 to 10+million budgets, with 13 to 60+ team members.

·          Gained expert knowledge in building data and business processes for customizable software...

·          Experienced facilitating complex scope and requirement sessions for assigned projects.

·          Skilled in identifying areas of organizational strength and weakness to implement processes, standards, and policies that optimize productivity and the bottom-line.

·          Ability to develop applications to improve profitability, quotas and project needs.

·          Proven ability to bridge technology and business practices by customizing software to meet the client’s needs.

·          Highly skilled in the system development life cycle (SDLC) in creating and managing schedules (work plan), scope for the set budget and projects scope.

·          Able to create and maintain project plans that including: project goals, objectives, and scope and success criteria. Taking into account the assumptions, constraints, roles & responsibilities and risk and issues management procedures.

·          Designed web-based software to support Health Departments in large cities, which include Atlanta, Denver and Minneapolis.

·          Offered outstanding talents in resource loading (recruiting/staffing), resource leveling (sharing resources) and team consensus. 

AT&T (NextGen)                                                                                            June 2011 – Current (Contract Ending) Project Manager                                                                                                                              Charlotte, NC

·          Currently working in the Engineering and construction Management Department. Providing support for the 4G wireless roll out initiative for AT&T.

·          Managed the entire South East over 12,000 sites through documentation and meetings in the Carolinas, GA, MI, LA and FL.

·          Managed site implementations, stages and area completions through extensive reporting based off of several different informational tools.

·          Managed the teams Share Point site keeping records up to date and notifying members of changes.

·          Cross Management was also provided when trying to coordinate initiatives with Verizon, T – Mobile, Cricket etc.

·          Worked alone and proactively on-site in Charlotte with management and co-workers located in FL and GA. With all communications through web confrences.

·          Worked with OLB to clarify and define Project scope and requirements.

·          Helped resolve site issues bringing them to resolution.

·          Hand held sites through implementation to completion. Watching budget, support and equipment management plans.

·          Attended several daily meetings providing updates and issue resolving ideas for trouble sites.

·          Responsible for the end to end managing of the project.

·          Managed a time line or business process goals to ensure that our project plan was executed in a timely manner.

·          Held daily meetings with the Managers and technicians reviewing site statuses, issues and completions.

·          Worked with different departments within AT&T that managed different informational web-sites and data for our employees. This was to ensure data was matching up between systems and being provided correctly across the board. Thus saving the company hundreds of thousand on calls that may have already been completed.

·          Gathered data daily from systems, Managers and technicians to build daily critical reports.

·          Worked with the Engineering team, managers and technicians to insure the project scope is being followed.

·          Discussed and determined site risk management.

·          Distributed daily and weekly reports from the Engineer all the way down to the technicians in the field.

·          Was in charge of all site information for the South Eastern States. It had to be documented and distributed to necessary key teams in order to keep the project moving according to the Project Plan.

RR Donnelley                                                                                           February 2008 – June 2011      

Project Manager                                                                                                                                          Charlotte, NC       

·          Responsible for managing incoming and outgoing orders, while monitoring the customers budget and keeping, updated weekly documentation of all accounts.

·          Responsible for adding and updating user info for new and current users through Custom Point and WCSS sites for customer’s access date base access.

·          Monitored customer changes for accounts holders ensuring the database stayed up to date with client’s current information.

·          Track company systems insuring that the software is up to speed with our constant changing work scope. 

·          Placed orders for new supplemental documentation keeping the prospectus within the legal rights.

·          Held weekly meetings and conference calls reviewing weekly activity within each account.

·          Reviewed documentation for misprints and clarity before they were sent to legal documentation for printing.

·          Work closely with IT assisting on system upgrades and conversions

·          Processed request for prospectus monitoring shipment and status for clients ensuring they receive the correct legal implementations.

·          Presented new ways to offer new prospectus for active customers, which lead to new customers thus adding profit to company.

·          Travel to customer sites showing them new ways to improve or upgrade the services we offer.

·          Held presentations for upper management while interfacing with the client.

·          Compared cost against reporting analysis weekly and monthly. Used information to run billing for accounts.

·          Worked and developed great relationships with outside vendors for larger projects that were outside of our capacity.

·          Supervised (remotely) an Outsourced team in India.

·          Developed training documents which were presented via webinar and with on-site visits to train our office tiger team.

Scenario Design                                                                                                                  January 2007 – January 2008

Project Manager / Contract                                                                                                                    Los Angeles, CA

·          Managed facade and prop builds for Disney Tokyo, Paris, Florida and California.

·          Used Storyboard to show customer how the flow and installation of their props on the ride will be initiated. This allowed the customer to visually understand the full process of the project.

·          Reported directly to the CEO and VP of the company.

·          Tracked budgets totaling over 1.8 million for fabrication and implementation

·          Managed a team consisting of fabrication coordinators, Assistant PM’s, metal workers, painters, mold and casters, carpenters and special effect personal.

·          Have extensive knowledge in the all areas of metal, carpentry, and paint, casting/molding, electric and special effects.

·          Spent time onsite managing installations of projects while working with clients insuring their needs are exceeded.

·          Held daily meetings reviewing contracts and plans with the project team so there scope of work was clear and precise.

·          Experienced at matching contracts to plans making sure we stay within our budget and don’t fall outside our original bid price.

·          Handled all customer relations making sure they were satisfied at all times.

·          Tracked project movement and time lines making sure the project status is up to speed.

·          Managed all change orders researching pricing on man hours, O.T if associated w/ time constraints, materials and outside vendor inquiries.

·          Worked with vendors establishing a good working friendship between them and the company.

·          Handled contracts from sign to implementation/installation to include Tower of Terror, Monsters, Toy Story, Nemo, Innovations, Splash Mountain and Pirates of the Caribbean.

·          Worked with world-renowned artist Claes Oldenburg and Coosje van Bruggen on the remake of the 1985 Knife Ship.

·          Worked with estimating department on contracts dissecting 3D and 2D plans

Garrison Enterprises                                                                                                          March 2005 – January 2007

Senior Project Manager/Program Development                                                                                      Charlotte, NC

·          Developed and documented business flows applying them to software. Converted information into data for developers.

·          Developed 6 to 24 modules at a time for each of the 7 accounts I managed. Managed large grossing accounts totaling over a 6 million dollars in profit.

·          Created process diagrams for each client giving them a visual flow understanding of the connections between individual processes. Used process templates or customized diagrams depending on each clients needs.

·          Created process flows for developers starting at the core build drilling down in each individual module. Established the relationship between information, modules and the workflow of the data.

·          While product was in development prototyping was used for experimenting; making sure the system will support the client needs. This would reveal the errors and reduce requirement risk.

·          Storyboard was used to bring our project to life from script to screen.

·          Made custom web solutions that benefited the company and made the application easier to use.

·          Developed great knowledge of how work with customers who aren’t familiar with the IT world.

·          Managed up to 7 accounts at a time all over the States with different individual needs that created a better work process and environment.

·          Created modules for government agencies to help monitor Bird Flu, Meth Labs, Inspections, and Zoonosis etc.

·          Managed web sites for changes or issue fixes. Full life cycle project management.

·          Provided onsite training in a classroom atmosphere to the customer.

·          Held weekly briefings, conference calls, and instruction for all Garrisons Project and Development staff.

·          Tasked with interviewing all Garrisons Project Managers.

·          Managed 8 Project Managers 2 were senior staff.

·          Held the Lead Senior Project Manager role being the second PM hired on to the company.

·          Spoke at user conferences in several states for the CEO; attracting Minneapolis, Colorado and Georgia. Instrumental in bringing their business to contract.

·          Worked directly with the CEO on developing business practices, employee handbooks, HR needs etc.

·          Helped the company grow 62% in size within a year’s time. Brought in investors and sponsors who helped fund our growth.

·          Have a strong knowledge of Data Types and Data Conversion.

·          Worked closely with developers helping the flow of the site design and correcting errors that happen along the way.

·          Managed various budgets ranging up to half a million dollars and 6 team members.

Wachovia / Mastec                                                                                                                        April 98 – March 2006

Business Support Services / Information Security                                                                                   Charlotte, NC

·          Provided vendor support for various banks.

·          Used Storyboard to bring our project to life from script to screen.

·          Managed $2.2+ million budget for infrastructure wiring.

·          Created process diagrams for each client giving them a visual flow understanding of the connections between individual processes. Used process templates or customized diagrams depending on each clients needs.

·          Coordinated team of technicians activities from project initiation through completion - developed security scope definition and project plan, established and chaired team meetings, coordinated among team members to accomplish agreed-upon project and conversion tasks, escalated to management when necessary.

·          Ran SAP BW to make decisions pertaining to the data produced.

·          Lead in the conversion of First Union to Wachovia banks.

·          While product was in development prototyping was used for experimenting; making sure the system will support the client needs. This would reveal the errors and reduce requirement risk.

·          Managed 14 technicians with site plans, quota’s, locations and necessary equipment.

·          Managed and advised the organizational structure and logical plans.

·          Coordinated and communicated data related changes that affect banks security environments in order to maintain Information Security integrity.

·          Provided vendor support for the First Union to Wachovia conversions.

·          Implemented upgraded software to IS employees

·          Managed equipment and software implementation for CIS.

·          Assisted

·          Provided IT services for CIS employees at CIC, uptown and Winston Salem.

·          Mapped infrastructure wiring for Wachovia branches to convert networks over.

·          Lead start to finish conversion of each branch along the entire east coast.

·          Strategize with management team at weekly team meetings to accomplish production and growth.

OTHER EXPERIENCE

U.S Army

U.S National Guard

PROGRAMS

Master Builder

MS/Excel

Visio

Access

Project

Power Point

TCP/IP

NT Server

Net Op

PhotoShop

Life Cycle Project Experience

Crystal Reporting

Use Cases

MS Active Directory

MS DNS

Trend Antivirus

WINS

Lotus Notes

People Soft

Ghost Images from COE

2000 server

Oracle

Custom Point

WCCS

WBBS

WebTrak

ETTCS Control Center

Finger Tips

CAT

Share Point

Granite

Construction and Engineering Portal

ESNAPP

C & E PMO

Planning  ETTCS Marketing

EDUCATION

Methodist College, Fayetteville, NC - Bachelors Degree, Computer Science – 1997

Microsoft Office – Excel / Access / Visio extended training

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