IT Support Analyst Resume Examples in Word Format Free Download -->

IT Support Analyst Resume Examples in Word Format Free Download

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640Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Danna Moschetti
309 S Olathe Way
Aurora Colorado 80001
danna.moschetti@staples.com

(720) 840-9876


CAREER OBJECTIVE

     I am actively seeking a position with opportunity for growth and a broader learning potential that will bring my technical background to the next level.  I would very much like to expand my programming/database skills from a basic ability into a more substantial and valuable commodity.

     I am very interested in pulling together a more cohesive picture of how applications fit together at the ground level and how this influences our business model.


EXPERIENCE

IT Support Analyst                                                                                 July 2008 – Present
Staples, Broomfield, Colorado

I am responsible for the resolution of technical issues via phone, email and chat.

I work daily in Salesforce.com, Invision, Remedy, Service-now.com, Microstrategy/Apollo
Word, Excel, Access, Documentum, PeopleSoft and Eway.

I provide first line technical support for Salesforce.com, Invision, Microstrategy, Apollo
And Eway for our internal customers.

 I interface frequently with other IT desks to provide expedient resolutions and maintain continuity of polices and best practices.

My most current project is the creation and maintenance of a database for off shoring invision password resets via the citrix platform.  This involves interfacing with SOX auditors and Citrix engineers in addition to operations and system administrators.


Credit Card Resolution                                                                             May 2006 –July 2008
Corporate Express, Aurora Colorado

I recovered, on average, $25000 per day in lost revenue and missed sales due to misapplied credit cards and failed transactions

I was responsible for the daily resolution of credit and billing issues for corporate customers as well as courtesy calls and collection calls.

During my time on the desk I produced presentations and statistics for field sales operations.

I worked to adapt database and statistical solutions to peers and supervisors specific needs and
spent time assisting with training new hires, both classroom and on the job.
Tech Support/Installer                                                                               August 2003 – May 2006
MHO Networks, Denver Colorado

Originally I worked technical support for residential and business customers with internet connection or computer issues.  Within two years I was promoted to installer.

I Installed and supported Canopy wireless POE equipment and software both in the field and in house.  This included the installation of Motorola Canopy antenna, the Ethernet cable run and any necessary computer installations.

I performed install and repair for corporate customers including MDUs and office clusters.  This included the installation of Ethernet and any switching and/or router installation.

I was responsible for company tools and purchase card spending used for gasoline and vehicle maintenance.

I worked with many corporate entities and maintained relationships with Qwest, TUCOWS and CEBEYOND.



Postal Customer Service                                                                       1997 – 2003
Teletech, Montebello, Colorado

I was responsible for providing consumer level support for the USPS contract.  I fielded both complaint and maintenance calls acting as an interface between customers and field offices.

I spent two years in the training department mentoring new hires and assisting trainers.


EDUCATION

Florence High School, Diploma                   1987 – 1990


ACTIVITIES & AWARDS

I’ve received two awards which were presented for classroom/mentoring work with Corporate Express.

I received an Outstanding Achievement Award for a PowerPoint sales presentation which was used in the presentations to field sales staff for Corporate Express.

 I received the Teletech/Postal MVP award two years in a row




Skill Set

Adobe
Dreamweaver
Adobe Photoshop
Adobe Flash

GIMP
MS Office Suite

CSS

L/XHTML
JavaScript
Perl
XML/XSL
Visual Basic
Eclipse IDE

Linux/UNIX
Windows



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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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