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Sofia Combs

309 Berwick Place ~ Woodbridge, sofiacombs@comcast.net

(H) 703-494-9876 (C) 571-233-1230

Professional Experience

Jan 2012 – May 2012
IT Director – A-T Solutions

As IT Director, I managed the A-T solutions internal information technology support structure. This position reported to the Chief Financial Officer. Responsibilities included management of a team of seven technical professionals and multiple vendor and consultant relationships. The IT Director position provided technical direction and management support of corporate-wide desktop/laptop assets, internal data networks, telephony systems (VOIP and Mobile), and web and application systems supporting approximately 800 internal users. Budget responsibilities included forecasting, management and reporting of a department budget consisting of labor, operations and capital in the range– $3 million. I resigned from this position after 4 months due a commute of 80 miles round trip and differences in the direction of the IT organization. During my time at A-T I supervised and participated in the move of our McLean, Virginia corporate office including all C-level and senior leadership to new office space, I organized and documented all vendor contracts and invoices, interviewed and hired for two vacant positions and after my resignation remained a month to prepare a turnover for the new incoming position.

2008 – May 2011
IT Group Director – Wyle Information Systems

As Group IT Director, I managed the Wyle Information Systems internal information technology support structure. This position reported to the Wyle Chief Information Officer and Information Systems Group President. Responsibilities included management of a team of seven technical professionals and multiple vendor and consultant relationships. The IT Director position provided technical direction and management support of corporate-wide and Information System group infrastructures including desktop/laptop assets, internal data networks, telephony systems (VOIP and Mobile), and web and application systems supporting approximately 4500 internal users. Budget responsibilities included forecasting, management and reporting of a department budget consisting of labor, operations and capital in the range of $2.5 – $3 million. The following is an example of projects I was involved in during this period:

§         Project Management lead on corporate website redesign team. I took over a 2 year old stagnant project and led the upgrade to a SharePoint platform with interactive site maps, improved content management, and graphics with governance by appointed web council teams to review, approve and implement fresh content.

§         Management of numerous national facility actions. Managed vendor procurement, management, build out, asset management, and decommissions of IT infrastructure for facilities in multiple locations and across the US.

§         Managed an RFP for the Wyle Information Systems group to support print, copy, scan and fax capabilities standardizing procurement and maintenance vendors while improving overall functionality, eliminating high cost  local printing and realizing a $50,000 annual savings.

§         IT worked with facilities to coordinate the IS Group office move. During this office move all switch and edge service infrastructure was upgraded to QOS / POE allowing for a smaller footprint with improved throughput, security, wireless capabilities and network convergence with a Cisco VOIP telephony solution. This project came in under estimated budget forecasts.

2003 -2008

IT Manager/Director – RS Information Systems (Acquired by Wyle in 2008)

I managed the RSIS Corporate Information Technology group of ten employees in the areas of data and telephony infrastructure, desktop customer support, asset management, web and database support. Corporate IT supported RSIS Executive management, Business Development/ Proposals, Operations and Infrastructure. The Corporate internal customer base consisted of approximately 275 systems users on 35 client server and web based systems and 250 desktop systems connected by a 7 location VPN. This position managed a department budget of $1.5 - $2 million. Examples of efforts are listed below:

§         I implemented, utilizing ITIL principals, a formal Change Management process where none had existed previously. This exercise met ISO 9001 audit requirements, minimized system downtime and improved the communication lines between IT, Management, and end users.

§         The IT team created and managed IT SOPs and work instructions in support of the Corporate ISO 9001 certification and subsequent auditing as well as implementing automated customer surveys and biannual infrastructure surveys.

§         During this period, I researched, tested, procured and implemented an automated multiple project service management system used by IT, Security, Finance and Facilities groups replacing a solely email-driven system. This system allowed for improved visibility to Infrastructure groups service processes for monitoring, SLA management and continual improvement initiatives.

§         During this period, IT implemented an improved intrusion prevention/detection system, spam filtering, and web monitoring platforms. These systems eliminated 98% of spam and malware efforts with an average mailbox receiving 350 spam messages a day to fewer than 5 weekly.

1997 –2003

IT Manager - WorldCom, Inc.

                           

The IT Manager responsibilities included PC desktop and LAN/file server support groups in the Washington metro area. I managed IT staffs as large as twenty employees in the delivery of IT services to multi-faceted internal customer groups of more than 3500 users. During this period I assisted in multiple merges of IT organizations and merging of customer groups and systems.

1994 – 1997

Senior Systems Administrator / IT Manager – WorldCom, Inc. (Formerly MFS Inc.) 

                                         

Provided IT support for LAN, WAN, and desktop systems nationally for MFS Intelenet sales organization. Major efforts to assist in merging of IT groups and cultures during WorldCom merger.

1990 – 1994

Computer Operator/ IT Systems Support Technician – MFS, Inc. (Formerly Contel/RealCom Office Communications)

Computer operation support and data analysis was provided for Shared Tenant billing systems for approximately 35 locations nationwide. I spearheaded a national rollout of LAN/WAN technologies to 15 branch office locations.

1989 – 1990

Computer Specialist AIM/AVETEL

Novell LAN and desktop PC support. Installed and maintained retail Point of Sale system for 5 retail outlets and warehouse.

1983 – 1988 United States Navy / Unisys Corp / Comptek

Systems Senior Administrator for Mainframe, mini, and PC computer operations support, file backup and retrieval and report generation for Fleet Combat Directions Systems Support facility San Diego, Unisys and Comptek contracting companies.

I was a member of the USS Kitty Hawk crew for two Western Pacific tours acting as Strike Operations flight schedule support and intelligence reporting for the carrier Intelligence Center.

Education

Military - Enlisted Intelligence Assistant School, Data Processing Technician ‘A’ School

College - 37 credit hours in General Studies and IT Systems.

Honorable Discharge – 1988

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