IT Director and Security Officer -->

IT Director and Security Officer

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Anna Cohn
ITIL Certified
11 Karen Avenue
Medway, Massachusetts, 02001
(508) 533-1230
¨ anna.cohn@hotmail.com

SUMMARY: Excellent range of technical knowledge; to include 24x7 Data Center Operations, Security, End-User (Customer) Experience, and Telecommunications. Extremely well-versed in transfer of knowledge. Excellent communicator skilled both technically and verbally. Enjoys developing process and plans in order to achieve streamlined, efficient, and concise documentation. Proven success with the exploration of new technologies in order to serve the business. Firm believer in forward thinking.
PROFESSIONAL EXPERIENCE

November 2010 - Present
Andera, Inc., Providence, RI
                IT Director and Security Officer

Charged with overall management of the SaasS infrastructure for online account openings. Manages team consisting of DBA, Sr. Network Engineer, Configuration Manager, and Desktop Administrator. Actively seeking strong Sr. Systems Engineer to join the team. Utilizing strong service background in order to build a robust and customer oriented service culture. Responsible for all help desk activities including problem resolution, SLAs, and root cause. Wholly accountable for all IT-related metrics for the company. Owns the company to customer SLA with a goal of 99.5% uptime. Main point of contact for all network, database, development, beta, and production environments.

Selected projects:

·          Sole ownership of successful preparation for Andera’s first FDIC audit. Ensured all IT Security controls are regulated, practiced, monitored, and secured on a regular basis. Authored many new policies and procedures.

·         Established formalized Help Desk with SLAs.

·         Complete oversight of all Development, Staging, and Production environments.

·          Performing Security Officer duties with newly established Security Awareness training, as well as complete ownership of all logical and physical security.
September 2009 – November 2010
new York Life, Retirement Plan Services, Westwood, Massachusetts
                Manager, Technical Services

Charged with management of the RPS Infrastructure team; including, a Storage Administrator, Network Engineer, and Systems Engineers, Set clear and measurable goals. Managing all Data Center operations, to include DR. Significantly improving and creating Infrastructure processes utilizing previous ITIL experience. Establishing and enforcing standard operating practices and procedures to better align with the business and corporate headquarters. Working towards proactive solutions and higher expectations for better team time management, cost reductions, and intra- and inter-departmental communications. Maintaining and significantly enhancing the RPS infrastructure.

Selected projects:

·          Successfully secured all previously exposed files containing PII on end-user accessible network drives. This 6-month project fleshed out over 1 million exposed records. RPS is now fully compliant, and achieved success during a recent audit.

·         Worked with team for all private cloud initiatives; including procurement and requirements for new EMC Symmetrix migration.

·         Introduced the proactive approach to IT within RPS. Successfully integrated efficiency and ongoing communications into the Infrastructure group by exploring new ideas for growth, enhancement, security, documentation, and business continuity.

·          Created the baseline for the trending of Infrastructure metrics for measurable and performance driven results utilizing tools such as, EMC Storage Scope, Ionix Control Center, and ZOHO OpManager. Maintained system performance by establishing  performance tuning, monitoring, and analysis.
October 2003 – February 2009
CITRIX SYSTEMS, INC., Bedford, Massachusetts
Citrix acquired Ardence in January 2007

Manager, Americas IT Operations, North East, January 2007 – February 2009

Citrix employs over 5200 employees worldwide with revenue over $1 billion. The North East region houses 130 employees.

Directed complete management of 24x7 local Data Center Operations and Service Desk, as well as Database Administration. From a North East perspective solely charged with transitioning the IT infrastructure for completion integration. Consistently exceeded Service Desk SLAs. Responsible for directing team toward proactive responses and resolutions. Ensured consistent and interactive communications across all functional departments. Set all directives for local data center operations for 24 x 7 operability. Responsible for supporting both IT and Engineering Operations of the EdgeSight and Citrix Provisioning Server engineering teams.

Selected projects:

·          Successfully managed all security initiatives; including properly documented policies and procedures, as well as monitoring, logging, and trend analysis.

·         Directed the integration of ITIL into IT Operations while simultaneously aligning fellow regional offices; EMEA, APAC, and Americas West.

·          Directly responsible for all capacity planning, budgetary fulfillments, and hardware and software purchases.

·          Delivered a robust and secure solution for engineering and all file storage utilizing a Dell/EMC SAN. This solution allowed engineering a clear path for problem resolution with own product, whilst leveraging one central repository for storage; thus controlling costs, ease of metrics reporting, and retiring legacy servers and domains.


ARDENCE, INC., Waltham, Massachusetts
Director, Information Technology, Ardence, Inc., October 2003 – January 2007

The Ardence Enterprise business delivered software streaming solutions to desktop computers with a revenue stream of over $15 million. Ardence employed 110 people.

Solely directed IT for enterprise level success. Solely charged with development and execution of strategic implementation of all information systems, and complete redesign, management, and migration of Windows network and web development for both internal and external facing web sites. Planned Business Impact Analysis for Citrix Waltham office including Business Continuity and Emergency Management. Directed and authored all technical business directives in order to improve all business flow and activities. Initiated and maintained excellent vendor relationships. Transformed poorly secured network to a robust, protected, and fully secured environment. Fully responsible for all software and hardware needs and purchases throughout the company. Responsible for complete Disaster Recovery planning and review, developing and enforcing proper workflow, and all technology related updates and upgrades. Functioned as SQL DBA to improve business flow for GoldMine, SharePoint, Great Plains, and other internally built tools.

Selected projects:

·          Aggressively planned and implemented entire network infrastructure in order to improve overall business flow and productivity

·          Designed network architecture, from small, non-scalable, non-secure environment to robust, fully secure, and scalable enterprise level network

·          Deployed Firewalls at corporate and remote office locations where there was no security previously. Hardened all related systems. Migrated flat network to multi-level WAN-WAN and hardware failover network.

·         Directed and project lead for all web development projects; including a fully operational ticketing and licensing portal application. All web development coded using Visual Studio, scripted in C#. Wrote company coding standards and procedures policy.

·         Secure and monitor all systems for all locations utilizing Network Monitor, EtherPeek, WhatsUp, and other Microsoft and third party tools.

·         Implemented and continuing to secure all major projects, including GoldMine 6.5, Crystal Enterprise, Soffront’s Bug Tracking Web-based application using a SQL 2000 backend, and SharePoint Portal Server.
  
·         Authored Coding Standards and Procedures for C# development using Visual Studio against a SQL Server backend.

·         Lead Web Developers through the process of creation of Ticketing and Licensing Web portals
November 2002 – October 2003
GMP|GENETICS, INC. (now defunct), Waltham, Massachusetts
GMP Genetics was a subsidiary of a Florida –based biotech company researching cures for serious illnesses. Local presence employed 30-40 people.
Information Technology Manager

Initiated full security auditing policies and protocols. Charged with solely securing, stabilizing, scaling, and overall management of entire IT infrastructure. Implemented fully functional backup system using Veritas Backup Exec 8.6, including offsite storage. Cross-functional responsibilities included building solid vendor relationships, management of Laboratory Information Management System, systems administration and security, and overall network engineering, including Windows 2000 Active Directory and Exchange 2000. Designed and authored company intranet. Used keen insight and leadership skills to establish key IT changes in order to help improve business flow. Authored CLIA-compliant Information Technology SOPs. Responsible for all InterMec and Matrix scanners, and Zebra bar code printers. Installed and configured VPN and OWA.
Oct 1999 – May 2002
NEWMEDIARY, INC. (now defunct), Newton, Massachusetts
NewMediary developed strategies for a scaleable vendor directory and RFP/RFQ engine.  The application supported a Web-based ASP with over 50 private-labeled partners spanning multiple industries. NewMediary grew to 75 employees at its peak.

Director, Information Technology

Successfully managed a staff of 6 people. Built and managed entire corporate and production systems infrastructures from the ground up, including both NT 4.0 and Windows 2000 domains, Exchange Server 5.5/2000, SQL Server 7.0/2000 and security.  Designed and built infrastructure of LAN consisting of 50+ servers and 75+ desktops/laptops. Responsibilities focused on systems management and security.  Systems management included applying service packs, patches and hot fixes, as well as performance tuning and monitoring, utilizing such tools as Argent Guardian and Compaq’s Insight Manager.  Security included maintaining Norton Antivirus.  Achieved systems uptime approaching 100%.  Orchestrated the build out and management of the co-located production environment, consisting of 50+ servers and network appliances, including an Alteon load-balanced Web farm and a SQL 2000 Enterprise Clustered SAN.  Extensive experience dealing with hardware, software related vendors. Budgeted and purchased hardware needs, from desktops and laptops, and hubs and switches, to a fiber-controlled SAN.
Selected projects:

o  Implemented Citrix Metaframe for Windows 2000 from point of sale to full deployment for the inside sales team. Secured and hardened all related systems.
  
o  Created and documented complete disaster recovery plans using Legato Networker 6.1 on both NT and WIN2K.

o  Acted as Security Officer for all web security. Secured both LAN and co-location environment, consisting of over 50 servers and appliances, utilizing the latest NAV software and security patches and fixes.

o  Oversaw all 24 x7 operations, scalability, security policies, DBA functions, systems and network administration, end-user support, and complete maintenance of co-location facilities.

o  Benchmarked, tuned, and monitored domains utilizing the NT/2000 tools, as well as third party utilities and applications.

o  Implemented and secured all major projects, including OWA, Citrix Metaframe, WIN2K VPN, DNS, WINS, and AD.

o  Utilized strong project management skills in order to fulfill mission critical deadlines. One major project included the design and implementation of a secure and load-balanced WIN2K mixed environment.

o  Ticketed, corrected, and logged all system errors and problems to solid resolution with little to no business disruption.

Oct 1997 – Oct 1999
COMMUNITY NEWSDEALERS, INC., Waltham, Massachusetts
Sr. ASP Developer/Systems Administrator
Provided day-to-day system management and technical support for the intranet, including DBA functions, utilizing SQL Server 7.0, and security. Responsible for all web-based application development, including database design and development to full implementation. Conceived, designed and developed extensive in-depth home pages for all CNI departments using Microsoft Visual Studio 6, including the features of HTML 4, ASP, VBScript, DHTML, and JavaScript. Developed and deployed all software solutions via the intranet, using primarily ASP technology. Designed and created much of the artwork/logos used on the company intranet.

o  Designed and implemented company intranet, running on NT 4.0 and IIS.

 
o  Performed all systems administration functions to ensure security and reliability.

o  Developed several applications to help improve business flow and productivity.

Jan 1998 – Sept 1999
CLARK UNIVERSITY COMPUTER CAREER INSTITUTE, Framingham, Massachusetts                    
           Instructor
Taught intensive lab-based client/server course utilizing Visual Basic 6. Mentored and tutored students during off-class hours.


education and relative information

ITIL v3.0 Certified, August 2008.

MCSE, ID # 2962143

BOSTON UNIVERISTY, CORPORATE EDUCATION CENTER, Framingham, Massachusetts, May 2005
Successfully completed CCNA Bootcamp.

Author, Prentice-Hall Publishing
Co-authored an interactive 
L workbook, entitled HTML User’s Interactive Workbook, published December 1999. Currently available on Amazon.com.
 
CLARK UNIVERSITY COMPUTER CAREER INSTITUTE, Framingham, Massachusetts, Mar 1997- Nov 1997
Successfully completed Client/Server Development Certification Program. Gained hands-on experience related to client/server concepts and relational database design.

WORCESTER STATE COLLEGE, Worcester, Massachusetts, Jun 1991 – May 1994
Bachelor of Arts in Media Communications, GPA 3.95.  Honors List 1991-1994.  Excellence in Media Award, 1993.  National Collegiate Communications Association Award, 1993.  Certificate of Honor, 1994.


Selected Technologies:

Software - Windows 2008/2003/Vista/XP/2000/NT, AD, Exchange 2007/2003/2000/5.5, Vontu, SQL Server 2000/7.0, DHCP/DNS, VPN, IIS, OWA, MindJet  Mind Manager, SSL,  Symantec Security Information Manager, RSA Token Security, SharePoint Portal Server 2007/2003, BMC Software Remedy Magic, Symantec Backup Exec 11d, Antigen, GFI Mail Essentials, BlackBerry Enterprise Server, GoldMine 6.7, Great Plains, Cisco IOS, SAV, McAfee, NI Expert Observer, Ipswitch Whats Up Gold and Professional, MSBSA, WSUS, NAS, eIQ, OpMan, Argent Guardian and Job Scheduler 6.0A, Volume Manager 2.0, Partition Magic 8.0, Citrix Metaframe 1.8, WebTrends Analysis Suite 7.0, pcAnywhere 11, EtherPeek 5.0, SNMPc 5.0, Check Point FireWall-1,entire MS Office suite and other third party solutions.

Hardware – EMC NAS Gateway, EMC Symmetrix, Cisco PIX, SonicWall 4100 and Pro 230, Dell/EMC SAN AX100, Dell PowerEdge Servers, Dell PowerVault, Overland Tape Library, LTO, PolyCom Tele/Video Conferencing, Compaq Proliant Servers, Compaq StorageWorks SAN, HP/Compaq Servers, Software and Hardware Mirrors, RAID, Cisco Routers, Managed L2 and L3 Switches.




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