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Anna Cohn
ITIL
Certified
11 Karen Avenue
Medway, Massachusetts, 02001
(508) 533-1230 ¨ anna.cohn@hotmail.com
Medway, Massachusetts, 02001
(508) 533-1230 ¨ anna.cohn@hotmail.com
SUMMARY: Excellent range of technical knowledge; to include 24x7 Data
Center Operations, Security, End-User (Customer) Experience, and Telecommunications.
Extremely well-versed in transfer of knowledge. Excellent communicator skilled
both technically and verbally. Enjoys developing process and plans in order to
achieve streamlined, efficient, and concise documentation. Proven success with
the exploration of new technologies in order to serve the business. Firm
believer in forward thinking.
PROFESSIONAL EXPERIENCE
November
2010 - Present
Andera, Inc., Providence, RI
IT
Director and Security Officer
Charged with overall management of the SaasS infrastructure
for online account openings. Manages team consisting of DBA, Sr. Network
Engineer, Configuration Manager, and Desktop Administrator. Actively seeking
strong Sr. Systems Engineer to join the team. Utilizing strong service
background in order to build a robust and customer oriented service culture. Responsible
for all help desk activities including problem resolution, SLAs, and root
cause. Wholly accountable for all IT-related metrics for the company. Owns the
company to customer SLA with a goal of 99.5% uptime. Main point of contact for
all network, database, development, beta, and production environments.
Selected projects:
·
Sole ownership of successful preparation for Andera’s first FDIC
audit. Ensured all IT Security controls are regulated, practiced, monitored,
and secured on a regular basis. Authored many new policies and procedures.
·
Established formalized Help Desk with SLAs.
·
Performing Security Officer duties with newly established Security
Awareness training, as well as complete ownership of all logical and physical
security.
September
2009 – November 2010
new York Life,
Retirement Plan Services, Westwood, Massachusetts
Manager, Technical Services
Charged with management of the RPS Infrastructure
team; including, a Storage Administrator, Network Engineer, and Systems
Engineers, Set clear and measurable goals. Managing all Data Center operations,
to include DR. Significantly improving and creating Infrastructure processes
utilizing previous ITIL experience. Establishing and enforcing standard
operating practices and procedures to better align with the business and
corporate headquarters. Working towards proactive solutions and higher
expectations for better team time management, cost reductions, and intra- and
inter-departmental communications. Maintaining and significantly enhancing the
RPS infrastructure.
Selected projects:
·
Successfully secured all previously exposed files containing PII
on end-user accessible network drives. This 6-month project fleshed out over 1
million exposed records. RPS is now fully compliant, and achieved success
during a recent audit.
·
Worked with team for all private cloud initiatives; including
procurement and requirements for new EMC Symmetrix migration.
·
Introduced the proactive approach to IT within RPS. Successfully
integrated efficiency and ongoing communications into the Infrastructure group
by exploring new ideas for growth, enhancement, security, documentation, and
business continuity.
·
Created the baseline for the trending of Infrastructure metrics
for measurable and performance driven results utilizing tools such as, EMC
Storage Scope, Ionix Control Center, and ZOHO OpManager. Maintained system
performance by establishing performance
tuning, monitoring, and analysis.
October
2003 – February 2009
CITRIX SYSTEMS, INC., Bedford, Massachusetts
Citrix acquired Ardence
in January 2007
Manager, Americas IT
Operations, North East, January 2007 – February 2009
Citrix employs over 5200 employees worldwide
with revenue over $1 billion. The North East region houses 130 employees.
Directed complete management of 24x7 local Data Center
Operations and Service Desk, as well as Database Administration. From a North
East perspective solely charged with transitioning the IT infrastructure for
completion integration. Consistently exceeded Service Desk SLAs. Responsible
for directing team toward proactive responses and resolutions. Ensured consistent
and interactive communications across all functional departments. Set all
directives for local data center operations for 24 x 7 operability. Responsible
for supporting both IT and Engineering Operations of the EdgeSight and Citrix
Provisioning Server engineering teams.
Selected projects:
·
Successfully managed all security initiatives; including properly
documented policies and procedures, as well as monitoring, logging, and trend
analysis.
·
Directed the integration of ITIL into IT Operations while
simultaneously aligning fellow regional offices; EMEA, APAC, and Americas West.
·
Directly responsible for all capacity planning, budgetary
fulfillments, and hardware and software purchases.
·
Delivered a robust and secure solution for engineering and all
file storage utilizing a Dell/EMC SAN. This solution allowed engineering a
clear path for problem resolution with own product, whilst leveraging one
central repository for storage; thus controlling costs, ease of metrics
reporting, and retiring legacy servers and domains.
ARDENCE, INC., Waltham, Massachusetts
Director, Information
Technology, Ardence, Inc., October 2003 – January 2007
The Ardence Enterprise business delivered
software streaming solutions to desktop computers with a revenue stream of over
$15 million. Ardence employed 110 people.
Solely directed IT for enterprise level success.
Solely charged with development and execution of strategic implementation of
all information systems, and complete redesign, management, and migration of
Windows network and web development for both internal and external facing web
sites. Planned Business Impact Analysis for Citrix Waltham office including
Business Continuity and Emergency Management. Directed and authored all
technical business directives in order to improve all business flow and
activities. Initiated and maintained excellent vendor relationships.
Transformed poorly secured network to a robust, protected, and fully secured
environment. Fully responsible for all software and hardware needs and
purchases throughout the company. Responsible for complete Disaster Recovery
planning and review, developing and enforcing proper workflow, and all
technology related updates and upgrades. Functioned as SQL DBA to improve
business flow for GoldMine, SharePoint, Great Plains, and other internally
built tools.
Selected projects:
·
Aggressively planned and implemented entire network infrastructure
in order to improve overall business flow and productivity
·
Designed network architecture, from small, non-scalable,
non-secure environment to robust, fully secure, and scalable enterprise level
network
·
Deployed Firewalls at corporate and remote office locations where
there was no security previously. Hardened all related systems. Migrated flat
network to multi-level WAN-WAN and hardware failover network.
·
Directed and project lead for all web development projects;
including a fully operational ticketing and licensing portal application. All
web development coded using Visual Studio, scripted in C#. Wrote company coding
standards and procedures policy.
·
Secure and monitor all systems for all locations utilizing Network
Monitor, EtherPeek, WhatsUp, and other Microsoft and third party tools.
·
Implemented and continuing to secure all major projects, including
GoldMine 6.5, Crystal Enterprise, Soffront’s Bug Tracking Web-based application
using a SQL 2000 backend, and SharePoint Portal Server.
·
Authored Coding Standards and Procedures for C# development using
Visual Studio against a SQL Server backend.
·
Lead Web Developers through the process of creation of Ticketing
and Licensing Web portals
November
2002 – October 2003
GMP|GENETICS, INC. (now defunct), Waltham,
Massachusetts
GMP Genetics was a subsidiary of a Florida
–based biotech company researching cures for serious illnesses. Local presence
employed 30-40 people.
Information Technology
Manager
Initiated full security auditing policies and
protocols. Charged with solely securing, stabilizing, scaling, and overall
management of entire IT infrastructure. Implemented fully functional backup
system using Veritas Backup Exec 8.6, including offsite storage.
Cross-functional responsibilities included building solid vendor relationships,
management of Laboratory Information Management System, systems administration
and security, and overall network engineering, including Windows 2000 Active
Directory and Exchange 2000. Designed and authored company intranet. Used keen
insight and leadership skills to establish key IT changes in order to help
improve business flow. Authored CLIA-compliant Information Technology SOPs.
Responsible for all InterMec and Matrix scanners, and Zebra bar code printers.
Installed and configured VPN and OWA.
Oct
1999 – May 2002
NEWMEDIARY, INC. (now defunct), Newton,
Massachusetts
NewMediary developed strategies for a scaleable
vendor directory and RFP/RFQ engine. The application supported a
Web-based ASP with over 50 private-labeled partners spanning multiple
industries. NewMediary grew to 75 employees at its peak.
Director, Information
Technology
Successfully managed a staff of 6 people. Built
and managed entire corporate and production systems infrastructures from the
ground up, including both NT 4.0 and Windows 2000 domains, Exchange Server
5.5/2000, SQL Server 7.0/2000 and security. Designed and built
infrastructure of LAN consisting of 50+ servers and 75+ desktops/laptops.
Responsibilities focused on systems management and security. Systems
management included applying service packs, patches and hot fixes, as well as
performance tuning and monitoring, utilizing such tools as Argent Guardian and
Compaq’s Insight Manager. Security included maintaining Norton
Antivirus. Achieved systems uptime approaching 100%. Orchestrated
the build out and management of the co-located production environment, consisting
of 50+ servers and network appliances, including an Alteon load-balanced Web
farm and a SQL 2000 Enterprise Clustered SAN. Extensive experience
dealing with hardware, software related vendors. Budgeted and purchased
hardware needs, from desktops and laptops, and hubs and switches, to a
fiber-controlled SAN.
Selected projects:
o Implemented Citrix
Metaframe for Windows 2000 from point of sale to full deployment for the inside
sales team. Secured and hardened all related systems.
o Created and documented
complete disaster recovery plans using Legato Networker 6.1 on both NT and
WIN2K.
o Acted as Security
Officer for all web security. Secured both LAN and co-location environment,
consisting of over 50 servers and appliances, utilizing the latest NAV software
and security patches and fixes.
o Oversaw all 24 x7
operations, scalability, security policies, DBA functions, systems and network
administration, end-user support, and complete maintenance of co-location
facilities.
o Benchmarked, tuned, and
monitored domains utilizing the NT/2000 tools, as well as third party utilities
and applications.
o Implemented and secured
all major projects, including OWA, Citrix Metaframe, WIN2K VPN, DNS, WINS, and
AD.
o Utilized strong project
management skills in order to fulfill mission critical deadlines. One major
project included the design and implementation of a secure and load-balanced
WIN2K mixed environment.
o Ticketed, corrected, and
logged all system errors and problems to solid resolution with little to no
business disruption.
Oct 1997 – Oct 1999
COMMUNITY NEWSDEALERS, INC., Waltham,
Massachusetts
Sr. ASP
Developer/Systems Administrator
Provided day-to-day system management and
technical support for the intranet, including DBA functions, utilizing SQL
Server 7.0, and security. Responsible for all web-based application
development, including database design and development to full implementation.
Conceived, designed and developed extensive in-depth home pages for all CNI
departments using Microsoft Visual Studio 6, including the features of HTML 4,
ASP, VBScript, DHTML, and JavaScript. Developed and deployed all software
solutions via the intranet, using primarily ASP technology. Designed and
created much of the artwork/logos used on the company intranet.
o Designed and implemented
company intranet, running on NT 4.0 and IIS.
o Performed all systems
administration functions to ensure security and reliability.
o Developed several
applications to help improve business flow and productivity.
Jan 1998 – Sept 1999
CLARK UNIVERSITY
COMPUTER CAREER INSTITUTE, Framingham,
Massachusetts
Instructor
Taught intensive lab-based client/server course
utilizing Visual Basic 6. Mentored and tutored students during off-class hours.
education and relative information
ITIL v3.0 Certified,
August 2008.
MCSE, ID # 2962143
BOSTON UNIVERISTY, CORPORATE EDUCATION
CENTER, Framingham, Massachusetts, May 2005
Successfully completed CCNA Bootcamp.
Author, Prentice-Hall Publishing
Co-authored an interactive
L workbook,
entitled HTML User’s Interactive Workbook, published December 1999.
Currently available on Amazon.com.
CLARK UNIVERSITY
COMPUTER CAREER INSTITUTE, Framingham, Massachusetts, Mar 1997- Nov 1997
Successfully completed Client/Server Development
Certification Program. Gained hands-on experience related to client/server
concepts and relational database design.
WORCESTER
STATE COLLEGE,
Worcester, Massachusetts, Jun 1991 – May 1994
Bachelor of Arts in Media Communications, GPA 3.95. Honors
List 1991-1994. Excellence in Media Award, 1993. National
Collegiate Communications Association Award, 1993. Certificate of Honor,
1994.
Selected Technologies:
Software - Windows 2008/2003/Vista/XP/2000/NT,
AD, Exchange 2007/2003/2000/5.5, Vontu, SQL Server 2000/7.0, DHCP/DNS, VPN,
IIS, OWA, MindJet Mind Manager, SSL, Symantec Security Information Manager,
RSA Token Security, SharePoint Portal Server 2007/2003, BMC Software Remedy
Magic, Symantec Backup Exec 11d, Antigen, GFI Mail Essentials, BlackBerry
Enterprise Server, GoldMine 6.7, Great Plains, Cisco IOS, SAV, McAfee, NI
Expert Observer, Ipswitch Whats Up Gold and Professional, MSBSA, WSUS, NAS,
eIQ, OpMan, Argent Guardian and Job Scheduler 6.0A, Volume Manager 2.0,
Partition Magic 8.0, Citrix Metaframe 1.8, WebTrends Analysis Suite 7.0,
pcAnywhere 11, EtherPeek 5.0, SNMPc 5.0, Check Point FireWall-1,entire MS
Office suite and other third party solutions.
Hardware – EMC NAS Gateway, EMC
Symmetrix, Cisco PIX, SonicWall 4100 and
Pro 230, Dell/EMC SAN AX100, Dell PowerEdge Servers, Dell PowerVault, Overland
Tape Library, LTO, PolyCom Tele/Video Conferencing, Compaq Proliant Servers,
Compaq StorageWorks SAN, HP/Compaq Servers, Software and Hardware Mirrors,
RAID, Cisco Routers, Managed L2 and L3 Switches.
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