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Teresa Willard

teresa.willard@consultant.com

-          8+ years experience in planning, developing, implementing, and evaluating projects

-          Fully understand and able to identify human behavior as it applies to performance improvement

-          Extremely quick learner with immediate ability to apply new skills and knowledge

-          Proficient in Microsoft Word/Excel/Power Point/Outlook, Epic Ambulatory, Epic Inpatient, Epic Optime, Epic Orders, Epic Clin Doc, Epic ADT, Epic ASAP, and Clarity Reports

 

Professional Experience

Aug 2008 – Present                    Epic Team Lead                                Seattle, WA

·        Consult with Physicians, Senior Level Management, and other Health Care Professionals to use EpicCare EMR software application

·        Collaborate with Senior Level Management, Deployment team, Clinical Content team, and Site team to manage operational changes as we transition from paper charting to an electronic medical record system

·        Consult with management team regarding workflow process changes due to Epic EMR implementation while successfully satisfying physician practice requirements

·        Successfully provide end-user support using strategies to resolve expected and unexpected issues before, during, and after implementation

·        Evaluate and manage training needs and resources at the local level to meet end-users' workflow operations

·        Advise regional teams regarding the most effective technologies and strategies used in the field which meet organizational goals

·        Advise instructional design team on effective instructional technologies and effective content presentation which comply with Adult Learning Theory

·        Implement various modules of EpicCare to end-users including 2 years Ambulatory and 1.5 years Inpatient, Optime, Orders, Clin Doc, ADT, ASAP

May 2005 – Jun 2008                  Epic OpTime Lead                            Sacramento, CA

·         Served as OpTime Lead Application Coordinator experience specializing in the build, training, testing, programming, and implementation of clinical applications. 

·         Responsible for training, design, build, and validation of the Epic OpTime product

·         Built reports, templates, quick forms, equipment and staff pool records and securities for OpTime

·         Tested the system for workflow, security, and programming point functionality

·         Coordinated and managed the training project plan for OpTime

·         Identified knowledge gaps for other application integration with surgical departments

·         Recommended solutions to solve gaps

·         Developed and delivered training to fill gaps

·         Gained working knowledge of Epic applications including ADT, ClinDoc, Orders, ERX, and some parts of  Cadence

·         Assisted in build of numerous reports, templates, and securities for the OpTime application

·         Answered during and after-hour help-desk calls pertaining to OpTime functionality

·         Assisted with and trained specialty nurses in building preference cards

·         Supported build needs by modifying category lists

·         Built records for equipment, trays, and instruments in the

Aug 2003 – Mar 2005                  Epic Application Coordinator                    Phoenix, AZ

·         Actively participates in effective teams through developing trust, encouraging productive conflict, connecting to goals, holding each other accountable and focusing on achieving results.

·         Perform in-depth analyses of workflows, data collection, report details, and other technical issues associated with the use of Epic software.

·         Establishing change control procedures for the system.

·         Populating databases for which they are the owner during the initial system build, with assistance from Epic staff.

·         Setting standards for naming and numbering conventions and security classifications.

·         Understanding choices in application specifications. Investigating the preferred choices of the users.

·         Analyzing data conversion needs.

·         Preparing details of specifications as needed.

·         Developing and documenting internal procedures.

·         Collecting information regarding potential system enhancement needs.

·         Responding to Epic's technical questions.

·         Maintaining rules for how each new version is released.

·         Analyzing new functionality in new releases to determine whether or how it should be used.

·         Ensure that data interfaces in respective applications meets business needs.

·         Troubleshooting problems or questions from users.

·         Prioritizing and implementing changes requested for the system.

·         Coordinating software updates and changes with users.

Education/ Certification

     BA Psychology – University of Arizona, Tucson

     Epic OpTime- NVT 2009 Version, ClinDoc, NVT 2009 Versio

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