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Teresa
Craft
309 NW 115th
St.
Oklahoma City,
OK 73001
(405) 818-1230
Teresa.Craft@gmail.com
Information Systems / EMR Training Specialist
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Objective
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Clinical Documentation / Orders Training and Support Specialist with
a strong background in client-relationship building and resourcefulness. Self driven and highly motivated individual
with the ability to train, problems solve, and meet the organization’s goals
and deadlines. Strong communication
and teambuilding skills and constant, productive troubleshooting experiences
from multiple implementations have allowed me to excel with the Epic EMR
System. Currently looking for upcoming
career challenges to achieve professional and personal goals.
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QUALIFICATIONS
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· Epic
Credentialed Trainer ClinDoc / Orders
·
Epic Support Coordinator for all Epic Modules
·
Liaison of OpTime, Radiant, ASAP,
Ambulatory
·
Physician/Nurse Training and Support
·
MS Office (Excel,Word,PowerPoint,Access)
·
SQL and Visual Basic Knowledge
·
Member of the Assoc. of IT
Professionals
·
Geo-Learning Learning Management
Systems
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EDUCATION
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M.B.A. Degree in Business
Administration
University of Central Oklahoma (UCO), Edmond, OK Spring 2011
B.A.
Degree: Management Information Systems (MIS)
University of Central Oklahoma (UCO), Edmond, OK Spring
2009
(Member of
Marketing and Management Clubs)
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EMPLOYMENT HISTORY
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Epic Support Specialist Consultant
Cedar-Sinai Medical Center, Beverly Hills, CA
October 2010 – Present
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Floor to Floor Technical Support and Guidance for Go-Live
Implementation
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Provide Dependability and Encouragement for Medical Staff and
Co-Workers
·
Floor Rounding for Training of Nursing Staff to Increase Epic Clinical Documentation
Proficiency
Epic Operations Support Coordinator
Mercy Health Center, Oklahoma City, OK
July 2010 – October 2010
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Operational Support via MAXIMO Service / Incident Tickets from all
Epic Modules
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Hands on Workflow and Build Process Prioritization and Supervision
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On Floor Technical Support and At-The-Elbow Guidance
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One-On-One and Group Teaching Sessions with Physicians in Epic Clinical
Documentation / Orders
Epic Credentialed Trainer – Clinical Documentation / Orders
Mercy Health Center, Oklahoma City, OK
March 2010 – October 2010
·
ClinDoc/Orders
Specialist (Nursing/Physicians) – Teaching all aspects of classes from 1 to 20
clinicians from 4 to 6 hours sessions in ClinDoc/Orders including but not
limited to the following:
Nursing/Critical Care, Women's and Children's Nursing/C-Section,
NICU Nursing, HOD Nursing, Radiology/Cath Lab Nursing, Inpatient Physicians, OB
Physicians, HOD Inpatient Physicians, Ambulatory Physicians, RCP/EKG Techs,
Social Workers, Case Managers, Pastoral Services, Dieticians/Dietary
Assistants, Clerk/Sec/PSA, and OT/ST/PT/RT.
·
Counseling/Troubleshooting
from EPIC Pre-Go Live to successful EPIC Go-Live and Tech Support throughout
the Health Center after EPIC Go-Live
·
Supervising/Proctoring
large groups of clinicians for EPIC training via online video conferencing
Assistant
Support Specialist
Stratford Homeowner Association,
Oklahoma City, OK
Summer 2008 – Spring 2010
·
Manage
networking and assist computer upkeep for employees
· Liaison
between property management and homeowners
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Respond to
various tasks on property
Resident
Assistant
University of Central Oklahoma, Edmond, OK
Spring 2006 - Spring 2008
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Assessed and
responded to the needs of residents
·
Created,
planned, and implemented educational, social, and recreational programs
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Liaison between
residents and department of residence life
·
Counseled peers
on personal, academic, and career goals
·
Managed various
duties including maintenance requests, incident reports, and room transfers
·
Enforced and
upheld university policies
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