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Rapid City , SD 57001
Texoma Regional Police
Academy , Grayson
County Community
College , Sherman ,
TX , Salutatorian
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Paige
Berglund
309 East
Minnesota Street, Apt C
605.430.9876 paige@yahoo.com
SUMMARY
Software
Development – Business Process Design
Creative
IT professional with a diverse background and enthusiastic approach to applying
new technologies to address business requirements. Takes the initiative to understand business
needs to apply appropriate solutions.
Will not hesitate to do hands-on work with team members to lead by
example.
Areas of expertise include
·
Client Care
|
·
Project and Resource Management
|
·
Operating Budget
|
·
Capacity Planning
·
Application Development (Commercial and
Internal)
|
·
Network / System / Database Administration
|
·
Vendor Negotiations
·
Disaster Recovery Planning
|
SKILLS
Software
Development
|
ASP.NET/C#.NET/VB.NET;
Visual Studio .NET 2005 / 2010; Oracle 8/8i/9i/10h/11g; SQL Server 2005 /
2008; IIS 5.0/6.0/7.0
|
Management
/ Leadership
|
Project Management, SDLC, Process
Development, Career Development /
|
System
Admin and Networking
|
Production ASP Hosting, Windows 2000 / 2003
Server, VMWare ESX / Workstation, Windows 2000 / XP Desktop, Oracle 9i, 10g,
DNS/DHCP/AD, Backup Exec, Arc Serve, DELL & HP servers / desktops, CISCO
2620, PIX 520, 506, Switches
|
Prior
Technologies
|
Cold Fusion, NFS, NIS, Advanced Server,
Samba, SQL Server 7/2000, Oracle 7/8/8i, Oracle RDB, Open VMS, VAX / Alpha,
DCL, HP-UX, Solaris 7/8, SUN OS 4.x, PVCS, Java, Apache web server, SuSe Linux,
MS Access, ADA, PASCAL, FORTRAN
|
PROFESSIONAL
EXPERIENCE
NORTHROP GRUMMAN, Rapid City , SD 2007 – Present
Software
Development Analyst 2009
– Present
Led
analysis, design, development, testing, implementation, and maintenance of Risk
& Opportunities Management System (ROMS) application. Developed written documentation and
presentation materials in support of customer requirements, computer systems
design, production control, operations and user documentation. Defined, analyzed and documented technical
requirements for enhancements to the ROMS application. Mentored junior professionals. Planned, organized, estimated and tracked all
software development efforts.
·
Wrote migration package using Map Force and
C#.NET, which allowed F-18 program to migrate on time and meet program SOF
requirements.
·
Built Application Standards system data model
with Visio and SQL Server; this system captured standards in an object-oriented
format which facilitated easier application development.
Paige Berglund Page
Two
NORTHROP GRUMMAN
(Continued)
·
Eliminated defects in existing technology by
learning and implementing ROMS reports using Aspose.Slides and Aspose.Cells
software written in VB.NET.
·
Implemented client for PLSC to talk to SAP PI
web service interface written in VB.NET and using LINQ.
Manager, Software
Development 2007
– 2009
Managed
and provided technical direction for 24 Software Engineers with particular
focus on Engineering technologies. Led
all aspects of personnel management. Managed
the Software Engineers’ day to day activities and provided technical leadership
in systems analysis, vendor coordination and detailed systems design. Developed estimates, provided consultation
with customers, tracked budget values, mentored and trained staff and provided
for support and resolution of technical issues as needed.
·
Successfully coordinated resource assignments
for 75 developers during migration of SOWs.
·
Coordinated .NET training across 7 locations
over 4 weeks, positioning development teams to be more successful in developing
web applications.
SAGE SOFTWARE, INC., Dallas , TX 2000 – 2007
Manager, Software
R&D / Network Engineering 2005
– 2007
Member
of Business Unit’s executive staff assisting in recent Federal Liaison
Services, Inc. acquisition projects.
Provided strategic management (SWOT analysis) for business unit growth
through product development and application hosting services. Managed software development team while
coordinating and assisting in the integration of local infrastructure with Sage
Software WAN. Managed payroll tax
application hosting services for Fortune 1000 customers through relationship
with SunGard.
·
Successfully delivered payroll tax software
products supporting 300 of the Fortune 1000 companies on time while reducing
headcount by 15%, meeting reduced budget.
·
Ensured proper procedures were in place in
the event of a natural disaster by implementing Hurricane Contingency plan for
sister location in Florida .
·
Upgraded storage and power distribution for
server and telecom rooms at the Dallas
campus, which improved reliability and uptime to 99.9%.
·
Improved software development process of
creating / maintaining tax forms; designed and implemented modifications of MS
SQL Server stored procedures and scripts; trained existing developers in
techniques. This reduced development
effort of each tax form by 800% and increased developer's analytical skills.
Director, Client
Care 2004
·
Reduced problem resolution time from 1 week
to 24 hours while increasing our Fortune 1000 customer satisfaction to 90% by
implementing automation and training programs for client care representatives.
·
Extended the utilization of CRM product
through automation; implemented Performance Key Indicators that provided
performance feedback to client care representatives.
Director, IT 2000
– 2003
(Software
Development, Network Engineering and Quality Assurance)
·
Successfully executed project relocating
company headquarters – coordinated efforts of all departments in packing / relocation,
negotiated vendor contracts for relocation services, telecom, and build-out at
new location.
·
Reduced telecom costs 20% by re-negotiating
vendor contracts.
·
Established 99% infrastructure uptime through
performance objectives and implementing infrastructure and server upgrades.
·
Developed whitepapers covering application
security and UNIX / Windows integration, successfully supporting product sales.
·
Provided technical expertise and direction,
meeting business needs of Executives and assisted in development of IT portions
of the business plan and the capital and operating budgets.
Paige Berglund Page
Three
ADDITIONAL RELEVANT EXPERIENCE
RAYTHEON (E-SYSTEMS), Greenville , TX
Engineering
Support Manager
Sr.
Multi-Disciplined Engineer II, Acting Supervisor
Sr.
Multi-Disciplined Engineer I, Team Lead
Sr. Engineer
– System Admin
Engineer –
System Admin
Software
Engineer, Team Lead
·
Reduced bugs and improved maintainability of
package by developing TIBS / GTIMF message conversion package in ADA using OOP
techniques; consulted with Rivet Joint Systems Engineers to define, implement,
and unit test requirements.
·
Reduced development effort 25% and software
bugs 50% by identifying need for and developing virtual memory management
macros using assembler preprocessor logic.
Software was developed in HP Assembler for HP RTE-A / A900 systems and improved
maintenance of source code by eliminating duplicate source code.
Associate
Software Engineer
Computer
Operations Support
EDUCATION
BS, Computer
Science, Texas A&M University ,
Commerce, TX
CERTIFICATION
AND AWARDS
CompTIA IT Project+
President’s Club, 2003
TRAINING
·
Dale Carnegie Leadership Training
|
·
Oracle Web Server / Oracle Forms Server
|
·
Microsoft XML / Web Services
|
·
Six Sigma Specialist
|
·
Franklin Covey Management
|
·
UNIX and Network Security
|
·
Project Management / MS Project
|
·
HP-UX System and Network Admin (II, III)
|
·
OpenVMS Performance and Troubleshooting
|
·
Solaris System and Network Admin (II)
|
·
OpenVMS System and Network Administration
|
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