Engineering Support Manager Sample Resume Format in Word Free Download -->

Engineering Support Manager Sample Resume Format in Word Free Download

Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download


Paige Berglund
309 East Minnesota Street, Apt C
Rapid City, SD  57001
605.430.9876                                                                                                                       paige@yahoo.com


SUMMARY

Software Development – Business Process Design

Creative IT professional with a diverse background and enthusiastic approach to applying new technologies to address business requirements.  Takes the initiative to understand business needs to apply appropriate solutions.  Will not hesitate to do hands-on work with team members to lead by example.
Areas of expertise include
·         Client Care
·         Project and Resource Management
·         Operating Budget
·         Capacity Planning
·         Application Development (Commercial and Internal)
·         Network / System / Database Administration
·         Vendor Negotiations
·         Disaster Recovery Planning


SKILLS

Software Development
ASP.NET/C#.NET/VB.NET; Visual Studio .NET 2005 / 2010; Oracle 8/8i/9i/10h/11g; SQL Server 2005 / 2008; IIS 5.0/6.0/7.0
Management / Leadership
Project Management, SDLC, Process Development, Career Development / Team Building, Problem Resolution / TQM, Strategic Management (SWOT), Vendor Contract Negotiation, Capital & Operating Budget
System Admin and Networking
Production ASP Hosting, Windows 2000 / 2003 Server, VMWare ESX / Workstation, Windows 2000 / XP Desktop, Oracle 9i, 10g, DNS/DHCP/AD, Backup Exec, Arc Serve, DELL & HP servers / desktops, CISCO 2620, PIX 520, 506, Switches
Prior Technologies
Cold Fusion, NFS, NIS, Advanced Server, Samba, SQL Server 7/2000, Oracle 7/8/8i, Oracle RDB, Open VMS, VAX / Alpha, DCL, HP-UX, Solaris 7/8, SUN OS 4.x, PVCS, Java, Apache web server, SuSe Linux, MS Access, ADA, PASCAL, FORTRAN


PROFESSIONAL EXPERIENCE

NORTHROP GRUMMAN, Rapid City, SD                                                                              2007 – Present
Software Development Analyst                                                                  2009 – Present
Led analysis, design, development, testing, implementation, and maintenance of Risk & Opportunities Management System (ROMS) application.  Developed written documentation and presentation materials in support of customer requirements, computer systems design, production control, operations and user documentation.  Defined, analyzed and documented technical requirements for enhancements to the ROMS application.  Mentored junior professionals.  Planned, organized, estimated and tracked all software development efforts.
·         Wrote migration package using Map Force and C#.NET, which allowed F-18 program to migrate on time and meet program SOF requirements.
·         Built Application Standards system data model with Visio and SQL Server; this system captured standards in an object-oriented format which facilitated easier application development.


Paige Berglund                                                                                                                       Page Two

NORTHROP GRUMMAN (Continued)
·         Eliminated defects in existing technology by learning and implementing ROMS reports using Aspose.Slides and Aspose.Cells software written in VB.NET.
·         Implemented client for PLSC to talk to SAP PI web service interface written in VB.NET and using LINQ.
Manager, Software Development                                                                       2007 – 2009
Managed and provided technical direction for 24 Software Engineers with particular focus on Engineering technologies.  Led all aspects of personnel management.  Managed the Software Engineers’ day to day activities and provided technical leadership in systems analysis, vendor coordination and detailed systems design.  Developed estimates, provided consultation with customers, tracked budget values, mentored and trained staff and provided for support and resolution of technical issues as needed.
·         Successfully coordinated resource assignments for 75 developers during migration of SOWs.
·         Coordinated .NET training across 7 locations over 4 weeks, positioning development teams to be more successful in developing web applications.

SAGE SOFTWARE, INC., Dallas, TX                                                                                           2000 – 2007
Manager, Software R&D / Network Engineering                                                 2005 – 2007
Member of Business Unit’s executive staff assisting in recent Federal Liaison Services, Inc. acquisition projects.  Provided strategic management (SWOT analysis) for business unit growth through product development and application hosting services.  Managed software development team while coordinating and assisting in the integration of local infrastructure with Sage Software WAN.  Managed payroll tax application hosting services for Fortune 1000 customers through relationship with SunGard.
·         Successfully delivered payroll tax software products supporting 300 of the Fortune 1000 companies on time while reducing headcount by 15%, meeting reduced budget.
·         Ensured proper procedures were in place in the event of a natural disaster by implementing Hurricane Contingency plan for sister location in Florida.
·         Upgraded storage and power distribution for server and telecom rooms at the Dallas campus, which improved reliability and uptime to 99.9%.
·         Improved software development process of creating / maintaining tax forms; designed and implemented modifications of MS SQL Server stored procedures and scripts; trained existing developers in techniques.  This reduced development effort of each tax form by 800% and increased developer's analytical skills.
Director, Client Care                                                                                                      2004
·         Reduced problem resolution time from 1 week to 24 hours while increasing our Fortune 1000 customer satisfaction to 90% by implementing automation and training programs for client care representatives.
·         Extended the utilization of CRM product through automation; implemented Performance Key Indicators that provided performance feedback to client care representatives.
Director, IT                                                                                                         2000 – 2003
(Software Development, Network Engineering and Quality Assurance)
·         Successfully executed project relocating company headquarters – coordinated efforts of all departments in packing / relocation, negotiated vendor contracts for relocation services, telecom, and build-out at new location.
·         Reduced telecom costs 20% by re-negotiating vendor contracts.
·         Established 99% infrastructure uptime through performance objectives and implementing infrastructure and server upgrades.
·         Developed whitepapers covering application security and UNIX / Windows integration, successfully supporting product sales.
·         Provided technical expertise and direction, meeting business needs of Executives and assisted in development of IT portions of the business plan and the capital and operating budgets.


Paige  Berglund                                                                                                                    Page Three


ADDITIONAL RELEVANT EXPERIENCE

RAYTHEON (E-SYSTEMS), Greenville, TX
Engineering Support Manager
Sr. Multi-Disciplined Engineer II, Acting Supervisor
Sr. Multi-Disciplined Engineer I, Team Lead
Sr. Engineer – System Admin
Engineer – System Admin
Software Engineer, Team Lead
·         Reduced bugs and improved maintainability of package by developing TIBS / GTIMF message conversion package in ADA using OOP techniques; consulted with Rivet Joint Systems Engineers to define, implement, and unit test requirements.
·         Reduced development effort 25% and software bugs 50% by identifying need for and developing virtual memory management macros using assembler preprocessor logic.  Software was developed in HP Assembler for HP RTE-A / A900 systems and improved maintenance of source code by eliminating duplicate source code.
Associate Software Engineer
Computer Operations Support


EDUCATION

BS, Computer Science, Texas A&M University, Commerce, TX
Texoma Regional Police Academy, Grayson County Community College, Sherman, TX, Salutatorian


CERTIFICATION AND AWARDS

CompTIA IT Project+
President’s Club, 2003


TRAINING

·         Dale Carnegie Leadership Training
·         Oracle Web Server / Oracle Forms Server
·         Microsoft XML / Web Services
·         Six Sigma Specialist
·         Franklin Covey Management
·         UNIX and Network Security
·         Project Management / MS Project
·         HP-UX System and Network Admin (II, III)
·         OpenVMS Performance and Troubleshooting
·         Solaris System and Network Admin (II)
·         OpenVMS System and Network Administration




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