Engineering Program Manager Sample Resume Format in Word Free Download -->

Engineering Program Manager Sample Resume Format in Word Free Download

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Sara Reynoso
309 Michael Avenue Nashua, N.H.  03001
home:(603) 598-9876   cell:603.321.1230
email: sara.reynoso@comcast.net
SUMMARY

A highly creative, energetic and analytical individual with strong Project/Program and Product Management experience. Excellent communications and influencing skills.  Proven expertise in developing and implementing strategies, processes and methodologies, managing projects, standards compliance, directing staff, resolving escalations, managing relationships, researching problems and proposing and implementing solutions.  A motivated quick learner and results orientated to all environments.
EXPERIENCE:

3/02-3/10         ORACLE CORPORATION (BEA Systems, Inc. )                                 Burlington, MA 
Engineering Program Manager   (3/02-4/05)
Senior Product Manager – WLS  (4/05-3/10)

Responsible for working directly with BEA/Oracle customers and internal cross functional teams in order to assess, define and implement feedback to requirements and incorporate back into the WebLogic Server Product (WLS), the world's leading application server used to develop, integrate, secure, and manage enterprise server-side Java applications. At BEA in 2008 WLS generated $623M in license revenues and had over 15,000 customers. Also responsible for defining and implementing key customer programs in order to execute strategic methodologies across product releases.

                Selected Accomplishments:
·         Integrating and merging of BEA NPI methodologies with Oracle’s FMW organization.
·         Transitioning BEA WebLogic Server Admin Console branding to Oracle FMW L&F
·         Defined and implemented WebLogic Server Administration Console Usability Program.
·         Defned and implemented WebLogic Server Customer Advisory Board Program and managed for 5+ years during BEA World and Oracle Open World in San Francisco, Ca.
·         Managed key BEA eDocs migration plan to Oracle OTN
·         Worked projects/programs closely with Development, QA, Documentation, Support, Marketing and Legal during the management of the WebLogic Server product requirements for  Licensing, Smart Update, Config Wizard, Upgrade Wizard, QuickStart/OOTB, Installer, Administration Console from WLS 9.0 to WLS 11gR2 (10.3.3)
·         Implemented and managed Accept360 product and process which is a Product Requirements System tool utilized to track requirements and PRD’s across Product Management, QA, Development, Documentation and other product teams for each software release.
·         Created, developed and patented WebLogic Servers Lightweight Installer in order to provide customers the ability to select and download what they choose

US DataCenters, Marlborough, MA                                                                                2/01-10/01

Engagement Manager                                                                                                       

·              Developed and documented internal processes, procedures and product services for Engagement Group to be utilized throughout USDC’s company methodologies and Sales Team
·              Worked as key responsible person to assemble, oversee, and manage team of technical resources assigned to customers during installation phase of the web hosting data center environment to ensure that goals and timelines are met and communicated daily through installation completion, accountable and full authority throughout the installation and deployment phase.
·              Managed and controlled scope changes, escalations, cost/benefit decisions, conflict resolution, knowledge transfer
·              Developed key processes and methodologies for implementation and deployment, monitored and provided feedback on detailed technical project plans
·              Managed all aspects of project to include resources from Asset Management, Purchasing, Host Master, Installation Engineers, Data Center Teams, MS/UNIX DBA’s and Network resources


NaviPath, a CMGI company, Andover, MA                                                     12/99-2/01           

Software Program Manager

·              Managed the Web UI design, development, and integration of the software lifecycle in NaviPath’s 3rd Party Products: Email, Instant Messaging, DSL, Wireless Email Projects, and MSA
·              Responsible as the key Systems Group interface between all parties involved, such as internal Development, Network Engineering, QA, Operations, Accounting, Product Marketing as well as vendor teams and consultants.
·              Responsible to ensure resources, communication, functional and design specifications, coordination and tracking of all program aspects of NaviPath’s services to 3rd party companies.
·              Managed cross- functional teams and relationships with 3rd party companies/internal to develop the NaviPath Software and bring projects to closure. Experience with Internet and ecommerce software applications
·              Managed developers utilizing XML, Java, C++, Perl and Internet technologies to create and develop specified Web UI products and deployment
·              POC to internal/external contacts for documentation, projects, program overview
·              Developed and documented Work Instructions for ISO 9001 to standardize internal process and procedures for NaviSys (Member of the ISO 9001 Steering Committee/Internal ISO Auditor)
WILMARK WINSTAFF – Boston, Mass. (Consultant)                                               6/99 –10/99
Project Manager On-Site at Concentra Managed Care for Entex Inf. Serv.
·              Managed Project for National Y2K PC and Server Readiness Account working with Tally Systems software vendor and Divisional PM’s to bring compliance to Y2k standards within customer environment.
·              Developed and maintained relationship with client and vendors management to ensure open lines of communications
·              Monitored and adjusted project schedules as needed to ensure timely delivery inline with client expectations
·              Perform analysis of division/enterprise project plans to assess and report status by tracking, identifying slippage and filtering information.
·              Manage the day-to-day activities of internal Y2K project teams. 
·              Monitored activities in accordance with budget and prepared status reports for supervisors
·              Managed Reporting Process, created queries and Databases using Crystal Reporting & MS Access
·              Maintained legal requirements of data structure on Y2k server
SYSTEM ONE – Hartsville, S.C. (Consultant)                                                              11/1/97-                6/99
Reporting Manager On-Site at Sonoco for Entex Information Services                 
·              Implemented internal Entex reporting system in relations to the SOW at customer site to ensure contractual obligations and SLA’s were met
·              Worked with Entex’s Cooperate office and Sonoco to determine reporting issues and develop new reporting processes
·              Document/Implement internal Enterprise Reporting System Beta
·              Managed Report Taskforce team to sell and support SOW contract revisions
·              Worked w/internal software programmers & developers to develop, organize, and facilitate reporting issues
·              Provided project management processes in a project coordination function           
EXPERT BUSINESS SYSTEMS – Dallas, TX. (Consultant)                      5/1/97-10/1/97
Implementation Manager (On-site at Frito-Lay)                                          
·              Implemented infrastructure of Frito Lay’s Sales Accounting Frontline Help Desk
·              Assessed needs and requirements to develop and roll out 1st Level Support of Frito Lay’s Sales Accounting Helpdesk to support Frito Lay’s Sales Accounting Department needs
·              Hired and trained new Helpdesk Representatives for pilot and rollout on support to  “field” over 15’000 Route Sales Reps throughout the US for Frito-Lay
·              Created and standardized processes/procedures and training materials
·              Organized, managed and facilitated training to Frito Lay’s internal departments and Helpdesk Reps to ready for launch of pilot and rollout of the project
·              Managed meetings w/Vendors utilized for the project such as: Software Artistry, Lucent Technologies and IBM for continued support and disaster recovery utilizing their services and successful implementation
COMPUCOM SYSTEMS – San Jose, Ca.                                                                      3/96 – 3/1/97
Account/PM Manager
·              Responsible for generating new accounts, sell hdwr/sftwr and professional services to
·              Present proposals to customer accounts to decrease internal cost
·              Track internal Purchase order systems, complete follow through on all transactions
·              Maintained relationships with personal clients and Vendor Reps, managed monthly quota
COMPUCOM SYSTEMS – Santa Clara, Ca.                                                                4/93 – 3/96
Helpdesk Facilitator (On-Site at Cisco Systems)
·              Desktop Support/MAC Account worked as Facilitator of all calls to be dispatched, resolved and closed with Systems/Network/Desktop Engineers, Managers, Customer and Cisco’s End Users to ensure compliance with contractual obligations within Cisco’s IT environment were met
·              Liaison to resolve escalated issues On-Site and nationwide w/end users
·              Creating dispatching, assigning and closing cases, handling remote cases
·              Determination and implementation of procedures, dealing with Vendor/Warranty issues
·              Follow through with escalations and bring to closure in local and remote areas
·              Coordination of product management and FE/SE services

TECHNICAL
Platforms:                                                                                             
BEA WebLogic Server, BEA WebLogic Enterprise, Oracle WebLogic Server, UNIX, Solaris, HP, Linux, Windows, Oracle

EDUCATION
Associates Degree in Business Management, San Joaquin Delta College, Stockton, Ca.

PATENTS
System and Method for a Lightweight Server Installer

Inventors:  Akbar Ali Ansari  Sabrina Reynoso  David Cabelus
Agents:  Fliesler Meyer LLP
Assignees:  BEA SYSTEMS, INC.
Origin: SAN FRANCISCO, CA US
IPC8 Class: AG06F9445FI
USPC Class: 717178

                                                                                                                                                                                               


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