Engineering Ops Platform Manager Sample Resume Format in Word Free Download

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Ruby  Foster

309 Chastain Drive
Atlanta, GA 30001
US

Mobile: (404) 954-9876

ruby.foster@monzell.com

OBJECTIVE:	A Systems Engineer with experience in managing Linux, FreeBSD and other Unix-based servers and appliances within an operations environment. Offer experience in maintaining stable and secure UNIX-like platforms for forward-moving companies, integrating heterogeneous platforms and technologies and leading teams to successful day-to-day task and project completion.

EXPERIENCE:	11/2008 - Present	AT&T	Atlanta, GA
	Industry: Telecommunications Services
	Engineering Ops Platform Manager
	Manage data accelerators and authentication in support of wireless devices across the entire United States, upgrade and add new clients per specs from system development, troubleshoot and diagnose system outages.
	8/1999 - 11/2008	Web.com (Formerly Interland)	Atlanta, GA
	Industry: Internet Services
	Systems Administrator (Team Lead)
	Support nearly 100,000 customers across multiple OS-platforms and datacenters in a 24/7 data center environment. Build and maintain shared and dedicated web, mail, and application servers. Audit boxes for any stability and intrusion issues. Interact with customers for custom configurations of their shared and/or dedicated sites. Code server scripts to automate repeated tasks, populate vital server reports and statistics, re-construct production machines and push out application updates. Work with Marketing, Engineering and Product Development teams to enhance and/or deploy new product features as well the supporting systems infrastructure. Promoted to current position (2001) after exceeding performance goals in Dedicated (2000), Tier 2 and Tier 1 technical support (1999).
	7/1996 - 8/1999	Teletech Telecommunications	Burbank, CA
	Industry: Telecommunications Services
	Customer Care Representative
	Provide phone support to new and current ISP (AT&T WorldNet) dial-up customers across the U.S. Troubleshoot Windows (3.x/95/98) Internet dial-up connectivity by Diagnosing and isolating customer's software and hardware issues. Provide information regarding pricing, availability and features. Redirect callers to appropriate self-help knowledge bases and help forums on non-supported issues. Assist supervisors in resolving more intractable issues with irate customers. Attempt to resolve issues escalated from Tier 1, escalating to Tier 2 if necessary. Trained and mentored newly hired representatives. Provide internal (Tier 1.5) and on the floor support (Team Lead) for other team members. Manage and update support knowledge base.
	2/1996 - 6/1996	Youth Fair Chance	Los Angeles
	Industry: Nonprofit Charitable Organizations
	Computer Lab Facilitator
	Administer community lab, install and maintain various educational software programs. Advised and assisted in setting up Internet access for the YMCA and several partner agencies. Acted as office computer technical support.
	2/1995 - 2/1996	Business Industries School, LAUSD	Los Angeles
	Industry: Education
	Instructional Aide
	Worked with class instructors in teaching English, Math and computer literacy. Graded homework, maintain class attendance records. Troubleshoot software and hardware problems within the classroom and office. Performed various clerical duties as needed.
	8/1994 - 2/1995	PACE Head Start	Los Angeles
	Industry: Nonprofit Charitable Organizations
	Parent Involvement Coordinator Aide
	Performed duties such as filling,answer phones, sent correspondence via fax and postal mail, inventory. Helped design and produce newsletters, flyers, forms and information handbooks in several languages. Promoted to assistant supervisor in setting up policy committee meetings. Performed as unofficial computer technical support.

EDUCATION:	5/1996	Los Angeles City College	US-CA-Los Angeles
	Some College Coursework Completed
	Majored in Computer Science.
	6/1993	John Marshall High	US-CA-Los Angeles
	High School or equivalent

CERTIFICATION:	6/2011	Red Hat
	Red Hat Certified System Administrator - #111-105-268

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