Documentation Manager Sample Resume Format in Word Free Download

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Maya Rhett

309 Laurel Lane

Hendersonville, TN 37001

(615) 480-1230

maya@earthlink.net

I enjoy improving data accuracy through research and validation, and work well in deadline situations.  I am also good at designing precise reports, creating presentation materials and recognizing unforeseen problems.  As an active member of your team, I can help you achieve your goals.

SKILLS:

Gathering and validating data and designing reports to depict sale, study, or research results.

Effective interaction with clients, co-workers and upper management.

Planning, organizing, scheduling, and meeting deadlines.

Providing high-level assistance to upper management.

Expert level in Word, Excel and PowerPoint, and in mainframe data management.

PROGRAMS:

Expert in Word, Excel, PowerPoint, Max, Crystal, Report Writer, Outlook, and Lotus Notes.  Well versed in Access, Filemaker Pro and TeleForm, and experienced with SQL, SAP, Oracle 10.7 and 11i, Discoverer, Installed Base, and Clarify.

WORK HISTORY:

Documentation Manager                                                                                                   01/06 – present  

Bonitron Inc., Nashville, TN

Develop user’s manuals that will maximize the user’s knowledge and understanding of the product’s features and benefits, as well as the safety issues involved with the use of the product.

Compile product data found in files, emails, brochures and CAD drawings to create documents for standard and special order products.

Modify AutoCAD drawings as necessary to fit format.

Ensure consistency and accuracy of production documents.

Use my Crystal reports to track orders on Max and to determine manual usage.

Maintain sufficient stock of current manuals for distribution. 

Maintain Documentation directory for easy access to the most recent rev.

Enter and maintain AutoCAD and Alibre drawing files in Filemaker documentation.  

Support Sales Analyst                                                                                                            04/05 – 10/05  

Aspect Communications, Brentwood, TN   [Contract through Iconma]

Cleaned up the product support contracts for the Japan / Asia Pacific region.

Determined the accuracy of the contracts existing in Oracle 11i; when contracts were erroneous or missing, I corrected the information, or set up new contracts.

Verified data by interacting with the JAPAC staff, locating hard or soft copies of original orders, sifting through information in old Clarify and Oracle 10.7 databases.

Created spreadsheet formulas to verify pricing.

Data Manager for Product Evaluation, Shaving Technology Labs                                       04/01 – 12/04  

The Gillette Company, South Boston, MA   [Contract through Option One]

Collected research data from product use studies via SAP, Teleform, videotape and interviews.

Created and maintained databases in Access, Excel and Lotus Notes.

Created graphs, charts, and slides to depict study results.

Proofed TeleForm questionnaires for accuracy and content.

Assisted in all aspects of project implementation.

Administrative Asst. to the VP CFS European/Canadian Site Mgmt                                   02/01 - 04/01  

State Street Bank, Quincy, MA   [Temp through Adecco]

Provided administrative assistance to the VP and her worldwide group.

[I moved to Boston from Virginia in February 2001 to take care of my ailing Mother.]

Sales Administration Manager                                                                                               07/94 - 02/01  

FastComm Communications Corp., Dulles, VA   (now Encore Networks)

Verified that prices, discount and payment terms, and products on purchase orders were in accordance with customer's contract.

Cleaned up and maintained Customer and Sales Max databases.

Using Report Writer and Crystal I created reports to extract data and ran daily, weekly, quarterly sales, bookings and backorder reports for distribution.

Effectively interacted with the Sales, Production and Purchasing Departments to ensure order fulfillment in a timely manner.  Tracked product evaluation loaner requests.

Customer point of contact for product and pricing information, backorders, shipment dates, and tracking of processed orders in Max.  Investigated problems and found resolutions.

Processed expense reports and travel authorizations for the Sales team.

Created Excel forecasting form with drop downs for ease of use by the Sales Team.

Compiled and distributed the sales and production forecasts on a bi-weekly basis.

Assisted the EVP of Global Sales with his calendar, travel arrangements, presentations and budgets.

Inventory Coordinator and Branch Secretary                                                                      06/93 – 06/94  

Sharp Electronics Corp., Alexandria, VA

Responsible for the inventory of copier and fax components for both sale and trial units.

Scheduled the shipment & return of trial units.

Completed accurate paperwork to accompany local and international shipments.

Created and maintained data files and generated graphic sales presentation materials.

Wrote and produced monthly company newsletters.

Previous work experience includes:

Executive Secretary, Justice and Advanced Technology Divisions

Booz-Allen & Hamilton, McLean, VA                                                                                                       

Data Coordinator                                                                                                                   

Hughes Simulation Systems, Herndon, VA

Assistant to the Corporate Vice President of Construction and Maintenance

Peoples Drug Stores, Inc. Corporate HQ, Alexandria, VA

References are readily available upon request.

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