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DENNIS DAVIES
(443)
465-1234 • dennis@yahoo.com
QUALIFICATIONS
Energetic, professional with 15+ years experience of
continued growth, leadership, and success in operations that support sales
teams. Enthusiastic, team-player with excellent communication and
creative solutions skills, with the ability to see the big picture while
minding the details. Driven to continually improve the organization and
myself through well-crafted plans that focus on satisfying customers’
needs. Core competencies include:
§
Process Driven
§
IT Systems Wherewithal
§
Continuously Improving processes and
systems
§
Project Management Experience,
Cradle-to-Grave
§
Financial Planning & Management
§
Forecast Modeling
§
Sales-Minded
§
Customer-Focused
PROFESSIONAL
EXPERIENCE & ACHIEVEMENTS
Director of Operations for Field
Recruitment, Field Marketing & Business
Development
2010 - 2011
Walden University- Laureate Education Inc., Baltimore,
MD
Online education for working adults > 5000 employees
Managed operational support for the
field sales, field marketing and business development teams that serve a
variety of audiences nationwide. Interfaced and coordinated with multiple
departments: Marketing, Information Technology, Finance, Product Management,
and Business Intelligence, to facilitate tasks as needed and to maintain goal
congruence with other departments as it pertained to the Corporation’s long
range plan.
·
Supported teams by ensuring they had
the necessary tools to meet their objectives; this included hardware, software,
systems support and troubleshooting.
·
Provided financial oversight and
guidance for teams through PL management, accruals and financial forecasting at
all levels e.g., department, region and individual levels.
·
Worked with executive team and sales
leaders to develop key performance measures and tools.
·
Utilized data to map historical
trends to provide reliable forecasting models for sales and finance to the
executive group.
·
Provided leadership and management
within a matrix organization to the field support teams.
·
Enhanced and created standard
operating procedures for the teams. Automated the manual procedures along with
developing new, scalable processes.
Selected Accomplishments
Ø
Increased reporting confidence from
25% to almost 100% by leading a team to streamline the existing 35 reports to 5
dashboard reports. Conducted manual data cleansing of over 4000 records
and systems changes to how we captured, stored and reported information.
Ø
Created and implemented budgets and
tracking tools at the regional and individual level.
Ø
Managed financial performance of an
$8M budget to within .15%, or $12,000, of budget.
Ø
Reorganized manner that partnerships
were executed- including automating the process from cradle to grave;
incorporated multiple departments to execute and development of a new series of
reports to measure effectiveness.
Ø
Overhauled 50 plus external staff’s
equipment to include laptops, blackberries, air cards and software upgrades
from Lotus to MS, all completed with only one day down time.
VP
of Operations 2004
– 2009
Phillips Corporation, Federal Division, Hanover,
MD
Industry leading machine tool distributor focused solely on
Federal Government sale < 100 employees
Managed all functions, including
operations, sales, marketing, product development, vertical market integration,
contract management and accounting. Activities included:
Leadership
·
Prepared 3-year business plan for
the Division, comprised of monthly projections for tracking sales, pipelines,
backlogs, win rates, reasons for losses, projection of sales versus projection
of expenses, and over all performance of the Division.
·
Developed and provided forecast
models for quarterly sales, outgoing orders and backlog for the Division.
·
Shaped the culture by hiring of all
team members, working with team members to set and track individual goals that
coincided with Division goals and conducting weekly production and sales
meetings.
·
Continually improved our IT
infrastructure by enhancing our CRM database, Lotus Notes, including the
addition of forecasting models for sales, forecasting models for shipments and
financial projections.
·
Supervised audits on an annual
basis, such as for financials and for GSA.
Contract Management
·
Utilized expertise of Federal
Acquisitions Regulations in preparing Firm-Fixed pricing offers and processing
of contracts/awards to the terms of acceptance mutually agreed upon.
·
Networked with contracting agents to
facilitate contract acquisition and to gain insight for other pending
projects.
·
Determined profit margins on
contracts/awards by developing the plan of executions for operations.
Compared all invoices to plan and was accountable for all variances.
Product Management
·
Developed product line-specific
business plans, including Competitive Advantages, Market Plan, Pricing Strategies,
SWOT analysis, Vertical Market opportunities and overall assessment of products
and projects with Account Managers.
Selected Accomplishments
Ø
Successfully managed Division to
increase sales from $16M to $50M while growing profits from $16,000 to over
$2.5M
Ø
Led team to reorganize our internal
operations for more efficient work flow in conjunction with defining and
documenting standard operating procedures for the division.
Ø
Received Brand Ambassador award for
being an example of “living our corporate culture”
Ø
Received Virtuoso award for “being
irrevocably on the path of continual learning”
Operations
Manager
2003 –
2004
Digna Machine, Westminster, MD
Around-the-clock job shop that uses mills and lathes to
manufacture components to order < 100 employees
Selected Accomplishments
Ø
Increased productivity 40% without
increasing resources by creating standard operating procedures and process
mapping.
Ø
Took best practices established in
previous roles and implemented them to achieve on time deliveries of products.
Ø
Enhanced ROI of raw materials by
optimizing ordering cycles based on forecasted financial models.
Operations Manager, Sales Engineer, Project Manager
1999- 2003
Laser Applications Inc.,
Westminster, MD
Around- the-clock job shop that uses lasers and waterjets to manufacture components to
order <100 employees
Selected Accomplishments
Ø
Transformed facility from job shop
style to a world class manufacturing facility by implementing Kaizen
techniques.
Ø
Converted repeat business from 50%
up to 95% thru improving customer satisfaction.
Ø
Developed/ maintained ISO manual-
including hosting ISO audits and vender based audits from Aerospace clients.
EDUCATION
E.M.B.A., Executive Fellows Program, Loyola
College, Baltimore, MD May 2004
B.S.E., Mechanical Engineering, Universityof Maryland, Baltimore
County, Baltimore, MD
December 1998
Computer Applications:Word, Excel, Power Point, Visio,
Lotus Notes, Onyx, Iris, SQL
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