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Bunker Hill Community college
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Joy Thomas
309
Brookview Drive, Derry NH
03001 ◊ 781-367-9876 (C) ◊ joy@gmail.com
Summary
An
accomplished results driven sales professional with extensive experience
working in fast paced environments demanding strong organizational, technical
and interpersonal skills. Expertise in Account Management, Sales Engineering
Product Development Support and Time Management. Exceptional communicator in
Spanish/English with demonstrated success building relationships with upper
management. Track record of consistently exceeding sales quotas.
Experience
Comcast, Epping NH
● Responsible
for selling and promoting Comcast products with focus on former residential
customers door to door.
● Educated former and current customers
on the benefits of Comcast by providing them with competitive knowledge of
features, benefits, product differences, pricing and campaigns.
● Evaluated customers existing and
potential needs by building rapport and making recommendations based on their
needs and wants and financial situation.
● Created a system to track and catalog
door knocks to streamline my effectiveness out in the field. That was adopted
by my office then by our regional offices.
DMB Financial Beverly, Ma Financial Advisor
2006-2009
● Provided an alternative solution to
clients to reduce harassing calls from creditors and achieve financial
independence and help them adopt a healthier financial lifestyle.
● As a Debt Management Specialist,
Clients were enrolled into one of several debt management programs based on
their financial and severity of their situation.
● Regularly made over 150 Calls a day through several different lead
sources.
● Successfully enrolled over 500
clients, bringing approximately $500,000 in revenue to the company.
● Resolved client
questions and concerns immediately and effectively ensuring customer retention.
● Initiated a Spanish
program to help our growing Latin clientele operated the Spanish line for
entire office.
● Completed and
surpassed any and all goals assigned by management.
BCGI - Boston Communications
Group Woburn , MA
● Responsible for manual verification
and cross-referencing of transactions, detail record intended to prevent
unauthorized billing and maximize revenue collections.
● Executed replenishment request and
provide customer assistance.
● Establishing Customer billing profile set
ups, routinely fielded 50-100 incoming Calls per day.
● Responsible for data entry also
analysis of departmental reports.
American Consumer Credit Counseling (ACCC) Waltham
● Financially
empowered clients to regain control of the quality of their lives through
education and financial management.
● worked with creditors by phone/email
to create budgets and negotiate interest
rates and fees with many financial institutions.
● Notified clients of payment plans and
structure.
● Received and monitored client payments
to ensure compliance.
● Notified creditors of delinquent
payments.
● Instrumental in the creation of the
Spanish department to fulfill the needs of our Spanish speaking clients also
translated all material from English to Spanish.
Yellow Book USA , Burlington
● Generated leads and went Business to
Business to promote Yellow Book USA
● Followed up with clients and potential
clients to sell advertising space
● Generated over $100,00.00 in revenue
and attained one of the top 10 sales slots.
● Regularly surpassed my monthly sales
quota and was ranked top seller of my division for two consecutive quarters.
FOTEC (Fiber Test
Equipment Company) Medford
● Sold test equipment & supplies
Such as connectors and cables both fiber and coaxial also software to vendors
and telecom professionals. Made several in house presentations to management
and installers to secure the sale.
● Promoted to a technical support
manager, handling field calls onsite visits and assisting clients with testing
procedures.
Promoted again to director of
training, where I arranged and conducted seminars nationally at various trade
shows and nationwide companies
Education
Certificate
from Dale Carnegie in Public Speaking
Certification
in Fiber optic / Coax cable in testing and termination
Skills
Microsoft
products including, Word, Excel, Power point, Sales force automation, Multi-line
phone, Database mgt, Data entry, Bilingual, LAN’s, WAN;s, Servers
,interconnect/Cross Connect Equipment, Equipment infrastructure (TCP/IPVOIP and
POP ) OTDR’s, ,
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