Dialer Analyst Resume Format in Word Free Download -->

Dialer Analyst Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Anna Senigar
Permanent Address:                                                                                                                                           Current Address:
309 Brooke Lyn Way                                                                                                                           309 H/1 John Wright Drive
Pleasant Grove, AL  35001                                                                                                                         Huntsville, AL 35001
Phone: 205-218-9876                                                                                                    Email: anna.senigar@hotmail.com

Summary
Skilled professional with knowledge of managing a dialer system within a collections environment, seeking permanent employment within the area of information security and to assist with the protection of company assets.

Profile
Reliable – Hard working – Fast Learner
Great decision making & communication skills
Knowledge of Microsoft Access, Word, Excel, C++, Java, and Visual Studio

Education
University of Alabama in Huntsville                                  Huntsville, AL
Master of Science                                                               Major: Information Assurance & Security
Graduation date: December 2012                                  GPA: 3.57

Miles College                                                                       Fairfield, AL
Bachelor of Science                                                           Major: Computer and Information Systems
Beta Kappa Chi                                                                   Member of National Scientific Honor Society
Graduation: May 2007                                                       GPA: 3.15

Experience
Regions Financial Corporation                                       July 9, 2007 – December 30, 2010
Birmingham, AL

Dialer Analyst
  • Implemented campaigns and queuing for collections.
  • Managed download files to the dialer and determine selection criteria.
  • Helped support and develop Composer screens in the front end GUI of collections.
  • Supported 550 seat recording system for Collections and Consumer Lending.
  • Worked with Quality group to obtain recorded calls on all associates.
  • Worked with Telecom on trouble-shooting issues with recordings & phones.
  • Provided resourceful updates to management regarding server outages & production statistics.
Consumer Collector
  • Followed government regulation of the BSA/AML guidelines in addition to Regions Bank policies.
  • Contacted customers with regard to past due payments on commercial loans, home equity line of credits, and overdrawn checking accounts.
  • Contacted business bankers about commercial loan renewals until renewal process was complete.


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