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TERESA KOLDEWEY
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TERESA KOLDEWEY
Oakton,
Virginia
301.980.9876
teresa@verizon.net
Summary
IT
Program Manager over 30 years of experience in DoD, federal government and
commercial enterprise System Development Life Cycle (SDLC). Expert in
business operations, financial management, project management, strategic
planning, systems analysis. Solutions-driven
problem solver highly knowledgeable in requirements analysis and management, software
development and database design.
Excellent communications skills.
Professional experience
November 2010– present Strategic Enterprise Solutions, Inc. Washington, DC
Deputy Program Manager
Direct
operations of a team of PMO and engineering services support personnel
including a Governance/EVM Manager, Risk Manager, Master Scheduler, Technical
Project Managers, Senior Systems Engineers, Network Engineers and Applications
Developer supporting the Department of Homeland Security (DHS) Information
Technology Service Organization (ITSO) Customer Relationship Management
Division (CRMD).
Support
the Program Manager, Federal Project Managers (PM) and Customer Relationship
Managers (CRM) by directing the execution of all program initiatives. Ensurethat project team members understand
their roles and responsibilities, project schedules, priorities, gate
review/approval procedures, security and quality control processes, and
documentation requirements necessary to advance from design, through
development, testing and implementation, and successful close-out.Other
responsibilities include:
·
Coordinating
and directing requirements gathering
·
Administration
of all contract maters including coordinating with COTR, Procurement
Specialist, and corporate management to ensure complete and accurate financial
management of multiple task orders
·
Development
of ITSO/CRMD Portfolio Management and Consolidated Weekly Activity reports
·
Preparation
and presentation of Weekly Program Status Report
·
Work
product quality assurance
·
Development
and maintenance of multi-vendor, multi-contract IMS resource pool
·
Application
of database management expertise to solve long-standing, high-visibility (Under-Secretary)
project issues
·
Provide
guidance in the development of a CRMD SharePoint portal used to monitorProject
Management Life Cycle (PMLC)compliance through workflow and artifact management
(PMLC is an ITSOsubset of the DHS Systems Engineering Life Cycle (SELC), a
tailored SDLC)
December 2007 – December 2009 Unisys Corporation Reston, VA
Project Manager
Provided IT infrastructure engineering support
within a balanced matrix organization to the Department of Health and Human
Services (HHS) Information Technology Service Center. Developed proposals, risk assessments, cost
estimates and project plans for high-priority Task Order-based projects of
diverse scope, complexity and cost and managed execution of multiple projects
including task prioritization, procurement actions, resource allocation,
financial tracking and reporting and configuration management coordination.
·
Projects managed
in 2009 totaled $3.5M in proposed value and consisted of:
―
11 infrastructure
and application server deployment projects (54 servers)
―
Biometric
Enrollment System workstation configuration and deployment locally and across
10 regional sites
―
HHSMail MS
Exchange Augmentation project for Centers for Disease Control and Food and Drug
Administration; completed ahead of schedule and under budget.
―
Creation of new
infrastructure environment and migration of remote HHS site into HHS Active
Directory forest
―
Phased 10,000+
seat enterprise-wide deployment of the OMB-mandated Federal Desktop Core
Configuration (FDCC)
·
Developed near-real
time Excel-based project performance pivot report using SharePoint and external
labor data sources to provide earned value, cost performance, estimate at
completion and resource allocation information to project stakeholders. Adopted as the contract performance metric
reporting standard on the HHS corporate knowledge base SharePoint portal.
·
Service Desk Tier
3 Engineering Manager providing Incident evaluation, team member assignment,
progress tracking and closure including customer SLA negotiation / resolution.
·
Developed
incident management process controls and metric reporting processes.
- Reduced standing two-year average
department ticket count by over 95 percent in four months.
January 2007 – December 2007 Independent Consultant Oakton,
VA
Project Manager
Managed proposal, program, project management and
IT support services, including requirements development and analysis, business
process management and strategic planning to IT enterprise solutions providers.
May 2006 – December 2006 iTenacity Corporation Herndon,
VA
Vice President of Operations and COO
Partnered
with CEO and CFO to establish small business coordinating:
·
Articles of Incorporation, stock allocation,
trademark.
·
Office leasing, IT infrastructure procurement,
installation, configuration and corporate web site development.
·
Corporate accounting system, chart of accounts,
outsourced payroll.
·
HR, Benefits, Policy manual.
·
DUNS number and CAGE code (4EWC8) in the Central
Contractor Registration Federal Government database.
·
Co-authored strategic business plan and two
competitive DoD proposals and negotiated a partnership with a prime contractor.
April 1990 – May 2006 Northrop Grumman / Integic Corporation Chantilly, VA
Program Manager (2002 – 2006)
Managed execution, business sustainment and growth
of two Defense Logistics Agency (DLA) Defense Standardization Program (DSP) IT
contracts and the associated soup-to-nuts development and maintenance of the
Acquisition Streamlining and Standardization Information System (ASSIST- ASSIST
is the official DoD repository of military and federal specifications and
standards and is critical to the mission of its DoD and federal agency
stakeholders to create, coordinate, manage and publish specifications,
standards, and other technical documents in support of weapons systems
acquisition and logistics.
In first two years as Program Manager, grew the
program from an annual revenue $1.2M to $4.3M, streamlined the contracting
process and exceeded expected margins; awarded membership in Integic’s coveted
President’s Club for these accomplishments.
Received outstanding ratings from customers polled in Integic’s
independent Customer Satisfaction Survey and received numerous letters
exemplifying efforts taken to meet and exceed customer expectations and to meet
or exceed project schedule and cost.
Led a team of 12 Project Managers, Developers,
Systems Engineers and Systems Analysts in the simultaneous execution of
multiple ASSIST projects encompassing the development of requirement documents,
processes, functions, database schema, and web-based and client-server
applications. Supported the enhancement
and maintenance of the ASSIST Service-Oriented Architecture (SOA) within its
DoD production and COOP, commercial (www.assistdocs.com) and development an test environments. Provided program support resolving critical
DSP issues, lead and participated in the development of annual DoD
Standardization Conference briefing content and hosted DSP strategic planning
meetings. Coordinated with business
process owners including COTRs, DoD and Federal agency, international (NATO)
and commercial representatives to successfully broaden ASSIST system
integration with external standardization information management systems.
Activities included:
·
Performance of
quarterly customer In-Process Reviews (IPRs) and ad-hoc meetings imparting
performance and financial metrics, review of application design and development
progress.
·
Full signature
authority for approval of monthly contract deliverable progress reports.
·
Preparation and
presentation of monthly Program Review Report to company Sr. VP detailing
project performance and milestones, resource allocation, customer satisfaction,
risk, revenue, costs, profit margin, and new business pipeline.
·
Coordination with
Analysts to produce contract labor and material cost projection and Earned
Value data.
·
Proposal
development including corporate experience, technical proposal, personnel, and
pricing sections for all competitive and sole-source T&M, T&M(NTE), and
CPFF efforts.
·
Development and
update of five-year business plan, accountable for execution.
Project Manager and Systems Analyst (1990 – 2002)
As a Systems Analyst and later ASSIST Project
Manager, directed and participated in the initiation, concept development,
planning, requirements analysis, design, development, integration and test,
implementation operations and maintenance and disposition SDLC phases of all
ASSIST projects. In addition to software
development, efforts included evaluation, specification, procurement,
configuration, and deployment of all production and development hardware and
software; network topography, and development of system and user
documentation. Served as a mentor and
provided leadership in all technical aspects of the ASSIST.
Major projects spanned original IBM mainframe
application development (COBOL), migration of systems to a dial-up SCO UNIX
client-server character–based architecture (C), to a web enabled Windows GUI
client-server Oracle Application Server (AS) environment, to the current web
architecture using ColdFusion, .NET and Oracle AS.
Experience includes:
·
Development and
execution of project plans within the schedule, cost and quality triple
constraint;
·
Routine liaison
with government officials from operational to senior management levels in
system requirements definition, testing, deployment, and maintenance, in
project financial and status reporting and DSP strategic planning;
·
Assured system
conformance with DLA and DoD security
requirements;
·
Ability to
assimilate customer business processes and to efficiently translate
requirements into effective solutions.
Education
Master’s Certificate, Project Management, The
George Washington University, 2000
Courses toward B.S., Computer and Information Science,
University of Maryland (85 credit hours
completed)
Professional training
Project Management Professional Certification
Training, Unisys Corporation
Administer the Oracle 7 Database, Oracle
Corporation, Tysons Corner,VA
technical skills
·
Databases:
Oracle RDBMS (6.0-9i), Wang PACE RDBMS
·
Software
Development Tools: Adobe / Macromedia / Allaire
ColdFusion Studio; HTML; Oracle PL/SQL, SQL*Plus, Pro*C, Reports, Forms; Toad;
Visual C / C++; MKS Toolkit (sh, ksh); legacy COBOL and BASIC development and conversion; managed ASP.NET application development
·
Operating
Systems:
Windows 95 / 98 / 2000 / XP Desktop, Windows NT / 2000 / 2003 Server,
Sun Solaris, SCO UNIX; legacy MS-DOS, Wang VS and OIS
·
Application
Servers:
Microsoft IIS, Netscape iPlanet / Enterprise Server; Adobe / Macromedia
/ Allaire ColdFusion Server, Oracle Web Application Server
·
Other:
Microsoft Project, Word, Excel, PowerPoint, Outlook, Visio, InfoPath,
SharePoint (novice); DeltekCostpoint and Cognos Impromptu (end-user); Corel
(Jasc) Paintshop Pro; Adobe Acrobat Distiller, vi editor
·
Hardware:
Dell PowerEdge Small Business through Enterprise level servers,
workstations, desktops, laptops, PowerVault disk and tape storage devices and
related optional devices; Sun Enterprise Servers; HP 9000 and Proliant
Servers. Exposure to Cisco Catalyst
routers and switches, APC and Tripplite UPS, Checkpoint firewall appliances
Security Clearance
Top Secret, Active
Public Trust (DHS EOD)
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