Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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Objective: Experienced
Customer Service Professional looking to utilize my proficient software and
people skills in a challenging environment.
Experience
Wave Computer Technologies - Contractor
– Software Sales/ Support 2009 – 2010
·
Selling,
installing and technical support of proprietary Currency Exchange Reporting
Software (CX2100)
·
Cold
calling clients for to CX2100
·
On
site sales presentation and demonstrations of CX2100
·
On
site technical Support of CX2100
Collabera – Outside Contractor for
Bank of America
Data Migration Production Support,
Client Services, Help Desk Coordinator
·
Managed
installation via phone (35 calls per day) of PGP software. (BOA / Chase)
·
Led systems migration, including planning
and execution (BOA / Chase)
·
Established strong working
relationships with key staff members and clients (BOA / Chase)
·
Updated/Maintained required
systems documentation (BOA / Chase)
·
Supported database administration
components: change control (BOA / Chase)
·
ACT
database specialist (BOA)
·
Assisted
with new-hire training and orientation. (BOA)
·
Client service support and
product information (70 calls per day) (Northern
Trust)
·
Set up new customers with on-line
banking (Northern Trust)
The Salvation Army - Case Manager 2002 – 2005
·
Interviewed,
screened and evaluated the needs of applicants for welfare assistance.
·
Maintained
social services program statistical data and provide reports as directed.
·
Maintained
financial records.
·
Networked
with other agencies and organizations within the community to maximize services
to our clients.
MarchFIRST Inc. - Lead Systems Support
Representative 2000 – 2001
·
Provided
Help Desk technical support for software applications such as Windows 98,
Microsoft Office 97, Lotus Notes, Netscape and Internet Explorer via phone and
email
Bowne Business Solutions - Outside Contractor
for Jenner & Block/Sonnenshien Nath & Rosenthal 1999
Helpdesk
·
Technical support on MS Office 97, Docs Open and
Outlook.
·
Managed 20-30 calls per day.
·
WordPerfect to Docs Open Migration.
·
Window95
to Windows NT Migration.
·
WordPerfect
8 to WordPerfect 9 Migration
Tek Systems – Level II Helpdesk -
Outside Contractor for Encyclopedia Britannica 1998 – 1999
·
Provided Help Desk technical support for software
applications such as Windows 98, Microsoft Office 97, Lotus Notes, CCmail,
CCMail Mobile, Netscape, Internet Explorer, Lotus Organizer
·
Trained
new employees
CCC Information - Services Systems
Support / Supervisor/Assistant Manager
1996 – 1998
·
Managed
35-50 calls per day.
·
Supervised
a technical staff of 30 people.
·
Managed the (Call Monitoring System) to insure 100%
serviceability.
·
Successfully
implemented the new Call Tracking system (Scopus) for Help Desk
·
Prepared
reports explaining types of problem and communication issues.
·
Monitored
representatives daily to insure accuracy and great customer satisfaction.
·
Proficient
in Microsoft Office, Visio, and Lotus Notes 4.5
·
Trained
new employees on CCC software, Scopus (call tracking), and hardware issues.
Software Proficiency:
Microsoft Windows XP,
98, 2000, 7, Outlook, Office, Excel, Power Point
Netscape, Internet
Explorer, Lotus Notes, Quicken, Pathways, ACT, Visio, Vicor, Remit One
References
available upon request
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