Customer Technical Support Resume Format in Word Free Download -->

Customer Technical Support Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Rowan Suarez
(510) 200-1230
rowan@gmail.com
CUSTOMER / TECHNICAL SUPPORT PROFESSIONAL
Profile
♦ More than 7 years’ successful experience in customer /technical  support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems.

♦ Possesses solid computer skills.

♦ Ability to train, and motivate customer service employees.

♦ A team player, acknowledged as “Total Quality Customer Service Professional.”
Synopsis of Achievements
♦Landed large accounts which generated a large amount of revenue.

♦Training of team members to create excellent customer service within the organization.

♦Proactive training led to notable increase in morale in all departments.

♦Created customer satisfaction survey, drastically reducing potential problems.

♦Training of 15+ customer service representatives
Employment
Innvo Labs                                                     2009-2012

Customer / Technical Support
♦Responsibilities included being the point of contact for customer       support, technical support, market research, web marketing and promotions.


UGOBE (Acquired by Innvo Labs)                 2007-2009


Customer / Technical Support Lead
♦Trained technical support department in customer service                responsibilities and procedures.
♦Worked with many departments in the organization to gain knowledge and give assistance.
♦Landed large account with Google



DHC Skincare                                                            2006-2007
Customer Support Representative
♦Helped open new call center in Mechanicsburg, PA.
♦Trained new customer service representatives.
♦Assisted in getting the new location up and running smoothly.










References Provided Upon Request





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