Customer Support Analyst Resume Format in Word Free Download -->

Customer Support Analyst Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
JADA KUHBLANK
SKILLS SUMMARY

Detail oriented help desk analyst with particular expertise in providing PC and Client/Server tech support for small to medium sized businesses.  Experience diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades. Strengths include the ability to work well independently, or in a team setting providing all facets of computer support, identifying improvements in processes and recommending needed changes.
Operating Systems                                                    Basic Programming Languages                                       
Windows 9x, ME, 2000, XP, BlackBerry OS                 HTML, JavaScript, Visual Basic, C, C++                       
Network                                                                     Applications
Windows XP, TCP/IP, DHCP, WiFi                           Office 97 – 2007, Active Directory, Cisco VPN Client

Experience

2007-2010                      Foster Wheeler                                                                          Clinton, NJ
Customer Support Analyst, Information Technology
n  Responsible for installing microcomputers and related hardware and software.
n  Troubleshooting and resolving users’ issues and testing new software for compatibility with working environment.
n  Facilitated the move of more than 200 users with no downtime.
n  Conducted testing for Microsoft Vista and Microsoft Office 2007.
n  Performed over 500 upgrades of hardware and software allowing users to smoothly transition to new software products.


1999-2005                      AT&T                                                                                  Piscataway, NJ
Service Order Administrator, Global Fraud Management
n  Responsible for maintaining and updating the database that included all data relevant to dealing with customers.
n  Achieved a record of entry accuracy that exceeded 98% and this effort dramatically reduced customer contact errors.
n  Improved the productivity of the organization by training new associates to become effective within one month, a process that would normally take 3 months to complete.
n  Upgraded the ability of the Fraud Management team to recognize that services were being properly used by developing better methods to deliver more accurate information.


1993-1999                      Global Real Estate                                                                     New Jersey
Records Clerk
n  Responsible for the overall service and distribution of mail and reports to various organizations
n  Updated the various distribution lists in order to reflect the changing venues with the company
n  Managed the airline ticket sign in sheet to ensure that the proper person received their tickets.

Education

2003                              New Jersey City University                                                   Jersey City, NJ
n  Bachelor of Science in Mathematics


kuhblikhan.JADA@yahoo.com
309 wilbur avenue • phillipsburg, nj 08001 • (908) 213-9876



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