Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
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ALIA
Moore (210)677-9876
309 Wall Street San Antonio, TX 78001/alia.moore@yahoo.com
Overview of Customer Service Support /Call Center Skills:
• 6 plus years sales rep
experience in wireless, satellite television, DSL and residential services.
• Provided over 7 years of
customer service problem solving and quality troubleshooting.
• Operating systems expertise in:
Windows 7, Vista, XP , and ME.
• Software skills in: MS Office,
Open Office and MS Outlook.
• 6 years of video game support
for hardware, applications and online game support.
• 6 plus years knowledge in
ticket and order systems as Phoenix, Remedy, Coffee, and CSS.
Education Background and Technical Training:
• A.S. Johnston High School 2001 graduate Austin,
TX
• Cybertex Institute of Technology Nov.
24, 2010 graduate
Network Support Specialist Diploma:
• A+, Net+, MCP, and MCSA Training (XP Pro and
Windows Vista)
Temple College
Major: Computer Information Systems
Professional Career History and Knowledge:
Aug. 2011-Jan. 2012
Calling Solutions( Verizon FIOS – San Antonio,
TX
Billing Support Specialist
• Expertise in Cofee, BQT and SSP ordering and management systems.
• Strong communication skills and handling irate clients to resolve
problems.
• Product knowledgeable in Verizon Fios and HSI equipment,
installation and pricing.
• Manage accounts and rebundle and find upsell opportunities and
ways to provision accounts.
• Skilled in resolving billing errors and creating new contracts for
clients.
Nov. 2009-Aug.2011
Harte-Hanks - Austin, TX
Xbox Live Support Rep.
• Handle memory management, and update system o/s, software
updating.
• IP address troubleshooting and manage support for NAT
restrictions.
• Configure MTU settings and configure DNS and DHCP settings
• Troubleshoot Netflix, Zune, ESPN and console marketplace
applications.
• Expertise in modem/router models as Netgear, Linksys, Motorola and
etc.
• Support PPPOE settings and promoting child account permissions to
adult account.
• Configure wireless adapters, troubleshoot hardware failures and
DVD drive.
• Assist client with game updates, and troubleshooting MS Points
codes.
____________________________________________________________________________________________________________________________________________________________
Nov. 2007-Oct. 2009
IEnergizer- Austin, TX
EA Games Customer Support
• Support online gameplay errors like network lags.
• Troubleshoot download issues on xbox 360, playstation 3 and pc
systems.
• Work with hard drive and memory management, game and system updates.
• Configure system settings and IP settings.
• Manage solutions for console flashing light errors.
• Create and update troubleshooting tickets, Update solutions in
Knowledgebase articles.
____________________________________________________________________________________________________________________________________________________________
Aug. 2005-Oct. 2007
West Corporation- Universal City, TX
At&t Sales Representative
• Support mobile device
activations for small business and corporations.
• Expertise in order management,
billing and systems as Phoenix and Telegence.
• Troubleshoot Windows, Android
and smart phone applications and memory.
• Work with broadband cards and
account upgrades, data and rate changes.
• Manage Small to Mid size business
accounts and create troubleshooting tickets.
____________________________________________________________________________________________________________________________________________________________
Jan. 2002-Jul. 2005
MCI - Austin, TX
Outbound Sales Representative
• Product knowledgeable in MCI residential services, dsl and rate
plans.
• Strong communication skills and excelled in building customer
rapport.
• Skilled on order entry, handling installation set-ups and
upselling features.
• Exceeded bi-weekly sales quotas in Ameritech, Bellsouth, Base and
Symon Mall campaigns.
• Understand how to handle customer objections and irate customer
situations.
• PC superb skills in sales database, knowledgebase system and MS
Outlook.
____________________________________________________________________________________________________________________________________________________________
Aug 1999-Dec. 2001
Satellite Country - Austin, TX
Inbound Sales Agent
• Create customer orders and account management in Agemini system.
• Market products to customers for Dish Network, Directv, At&t
and other internet svc.
• Qualifying customers through credit check process
• Analyze customer offers by checking coverage area and promoting
best offers
• Multi-task in multiple vendor sales portals to create new
contracts and set-up installs.
• Handle deposit payments and service fees for additional satellite
receiver or modem cost.
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