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IVY TURNER

309 Fisher Avenue, Apt. 2K    ·    White Plains, New York 10001    ·    ivy@yahoo.com   ·    914.761.1230

Customer Service Professional

QUALIFICATIONS SUMMARY

Highly personable Customer Service Professional with over seven years of customer service experience in corporate, telecommunications, healthcare and banking fields.

¨          Exceeded monthly employer’s goals while providing superior customer service.

¨          Excellent communication, interpersonal and organizational skills.

¨          Strong problem solving abilities, efficient and detail oriented.

¨          Winner of 2004 President Award for Sales Performance.

¨          Knowledge of Microsoft Office Systems: including Microsoft Word, Excel, PowerPoint® and Internet.

¨          Financial Accounting I and II

¨          Computerized Accounting I

¨          Practical applications in Accounting

 

 

Professional Experience

 

 

Customer Service Rep.

Bill Levkoff                                                                                                                   (Nov.)  2010 – Present

·       Process order for retail stores on Bridesmaid dresses.

·       Provide information for stores (shipping, credit and delays).

·       Process orders by fax and phone.

 

 

Account Receivable (Volunteer Work)                                                                              2008 – 2010

White Plains Presbyterian Church

·       Posting Cash Receipts, reconciling A/R trial balance to General Ledger.

·       Conduction aged trial balance reviews.

 

Inbound Customer Service Rep.

Concorde Personnel/Classic Westchester, White Plains, N.Y                                             2006 – Present

·       Processed customer requests promptly and accurately.

·       Sets up new accounts, maintains records, prepares reports and performs work processing assignments and related clerical duties.

·       Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources.

·       Serves as liaison between the customer and various departments.

·       Possess strong customer service and problem solving skills.

Babysitter (Part-time)

Karla Gardner, Mount Vernon, N.Y                                                                                         2009 – 2010

·         Babysit 6 year old girl in parents home

·         Assist with homework and play dates

·         Transport to library two days per week                                                         

Page 2 of 2  Iveline Turner Resume (Cont’d)

Customer Service Professional

 

 

Contract Assistant

Oxford/Orthonet Health Plan, White Plains, N.Y                                                                    2007 – 2008

·       Responsibilities include, managed care, pre-certification for doctor’s office and hospitals and inbound call center.

·       Dramatically enhanced customer-satisfaction ratings by expediting all claims and ensuring a high degree of accuracy.

Corporate National Retention Representative

Sprint/Nextel Communications, Elmsford, N.Y                                                                      2003 – 2006

·       Maintained above average quota reaching over 150% monthly.

·       Identify and qualify specific reasons the customer is calling and take responsibility of resolution of all customer issues.

·       Provided responsive customer service by contacting Nextel’s regional sales, network and customer operations to resolve the customers’ overall issues.

·       Track and forward customer information to management to improve retention process.

Customer Service Representative

Petroleum Heat & Power Co. Inc., Stamford, CT                                                                  2000 – 2003

·       Retained $1.5 million annually in contracts by renegotiating oil contracts to customers’ satisfaction and within company

guidelines.

·       General sales of heating equipment by responding to customer complaints with cross-selling proposals.

·       Resolved billing problems by researching client history and records and responding promptly.

·       Posted payment to customers accounts.

·       Examine the daily incoming check receipts for accuracy and completeness.

·       Examine the daily incoming weekly or monthly remittance receipts.

·       Prepare the checks for bank deposits, run tape.

·       Prepare daily cash reports for the purpose of balancing to deposits.

Supervisor, Teller and Customer Inquiry Services

Dime Savings Bank, Scarsdale, N.Y                                                                                      1993 – 2000

·       Deposited and recorded checks accurately in a high-volume branch bank.

·       Transacted withdrawals after verifying customer information.

·       Responded to special customer services as needed, to ensure satisfaction.

·       Referred customers for new accounts and other new promotions.

Education and Training

Accounting/Computerized Bookkeeping   ·   COLLEGE OF WESTCHESTER – White Plains, NY 11/24/09

Business Administration   ·   MERCY College – White Plains, NY

Business Administration   ·   ELIZABETH SETON COLLEGE – Yonkers, NY

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