Customer Service Lead Resume Format in Word Free Download -->

Customer Service Lead Resume Format in Word Free Download

in:
Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download





WILLOW  TOLLIVER                                                 Home          770-602-9876
309 Roxy Court                                                                    Cellular       404-275-1230
Snellville, GA 30001                                                              tolliver.willow@yahoo.com


Experience


2007-Present         MAYTRONICS US     CUSTOMER SERVICE LEAD
Plan, coordinate and supervise the daily operations of customer service.    Back up call center during peak hold times taking consumer and distributor calls and responding to emails.  Research/resolves many problems regarding service calls, inventory, pricing, part numbers and purchase orders.  Serves as point of contact for major customers related to warranty and non –warranty repair.  Prepare monthly phone reports and evaluate service needs based on reports.  Coordinate training on Priority system processes, products and other internal procedures. 


2006-2007              INFISTAR     CREDIT ANALYST

Reviewed credit card applications and made decisions declining or approving new accounts according to department policies and guidelines.  Performed a variety of credit processing duties, which include receiving telephone calls regarding credit issues and pulling credit bureau reports.  Used independent judgment for credit line increases and reinstatement requests.


2004-2006              IKON OFFICE SOLUTIONS     METER CLERK

                               Responsible for accurate and timely collection of customer meter

reading.  Forwards meters to appropriate vendor (Ricoh or Canon) on a  monthly basis.  Reviewed accounts on credit hold from the daily reports.  Release or canceled orders in OMD or Oracle systems.  Establish and maintained excellent working rapport with internal and external customers.  Obtained credit score and set up default accounts.


2001-2004              CITIGROUP CREDIT     CREDIT  AUTHORIZER                 

Received incoming calls from Sears retail stores and authorized purchases made by Sears Commercial One cardholders.  Review and made decisions on pending orders.  Notified customers of declined orders due to delinquent status and entered payment information. 






Used independent judgement for underwriting accounts and credit limit increases.


1999-2000          EQUIFAX     INFORMATION  CONSULTANT

Received incoming calls from utility companies customers and scored credit file.  Compiled adverse information on credit file to initiate an investigation on disputed items.  Update ID information, answered general credit questions and request disclosure copy of credit report for consumers.


                                   



Download Resume Format 
About Author of the Website:

Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

Follow her @ Google+ | Facebook | Twitter

0 comments:

Post a Comment

Resumes By Categories

1-5 Years Experienced CV 10-15 Years Experienced CV 10th Standard 12th Standard CV 15-20 Years Experienced CV 20-25 Years Experienced CV 30+ Years Experienced CV 5-10 Years Experienced CV Accounts CV Aeronautical CV Automobile Engineer B Com CV B Pharma CV B.Tech CV BA CV BA Philosophy CV Banking CV BBA CV BBM CV BCA CV BDS CV Beautiful CV Bio Technology CV BMS CV BPO Call Center CV BSC CV BSC IT CV Business Analyst CV CA CV Cashier CV CEO CV CFA CV Chemical CV Civil Engineering CV Commercial CV Cook CV Cover Letter for Resume CS CV D Pharma CV Diploma CV Doctor CV draff Economist CV Electrical CV Electronics CV Engineer CV Fashion Designer CV Films CV Finance CV Foreign Resume Format Fresher CV GM CV Hotel Management Housekeeping CV HR CV ICWAI CV Import Export CV Industrial Engineering CV Instrumentation CV Insurance CV IT CV ITI CV journalist CV LLB CV M Com CV M Pharma CV M Phil CV M Sc Computer Science CV M Tech CV M.Tech MA CV Manager CV Marketing CV Mass Communication CV MBA CV MBA Event Management MBA Finance MBA Hospitality CV MBA HR CV MBA IB cv MBA Marketing MBA Production MBA Quality MBA SCM CV MBA System MCA CV Mechanical CV Medical Representative CV Mining CV MMS CV MS CV MSC CV Over 25 Years Experienced CV Paint Technology CV Pharmacy CV Phd CV Philosophy CV Project Manager CV Psychology CV Purchase CV Quality Engineer Real Estate CV SAP ABAP CV SAP Basis SAP BI CV SAP BO CV SAP CRM CV SAP CV SAP FICO CV SAP HR CV SAP MM CV SAP PP CV SAP SD CV SAP Security Six Sigma CV Special Resume System Administrator CV Teacher CV Textile CV Treasury CV USA Resume Web Designer CV

Home About-us Privacy Policy Disclaimer Advertise with Us Contact-us