Customer Service Lead Resume Format in Word Free Download -->

Customer Service Lead Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download





WILLOW  TOLLIVER                                                 Home          770-602-9876
309 Roxy Court                                                                    Cellular       404-275-1230
Snellville, GA 30001                                                              tolliver.willow@yahoo.com


Experience


2007-Present         MAYTRONICS US     CUSTOMER SERVICE LEAD
Plan, coordinate and supervise the daily operations of customer service.    Back up call center during peak hold times taking consumer and distributor calls and responding to emails.  Research/resolves many problems regarding service calls, inventory, pricing, part numbers and purchase orders.  Serves as point of contact for major customers related to warranty and non –warranty repair.  Prepare monthly phone reports and evaluate service needs based on reports.  Coordinate training on Priority system processes, products and other internal procedures. 


2006-2007              INFISTAR     CREDIT ANALYST

Reviewed credit card applications and made decisions declining or approving new accounts according to department policies and guidelines.  Performed a variety of credit processing duties, which include receiving telephone calls regarding credit issues and pulling credit bureau reports.  Used independent judgment for credit line increases and reinstatement requests.


2004-2006              IKON OFFICE SOLUTIONS     METER CLERK

                               Responsible for accurate and timely collection of customer meter

reading.  Forwards meters to appropriate vendor (Ricoh or Canon) on a  monthly basis.  Reviewed accounts on credit hold from the daily reports.  Release or canceled orders in OMD or Oracle systems.  Establish and maintained excellent working rapport with internal and external customers.  Obtained credit score and set up default accounts.


2001-2004              CITIGROUP CREDIT     CREDIT  AUTHORIZER                 

Received incoming calls from Sears retail stores and authorized purchases made by Sears Commercial One cardholders.  Review and made decisions on pending orders.  Notified customers of declined orders due to delinquent status and entered payment information. 






Used independent judgement for underwriting accounts and credit limit increases.


1999-2000          EQUIFAX     INFORMATION  CONSULTANT

Received incoming calls from utility companies customers and scored credit file.  Compiled adverse information on credit file to initiate an investigation on disputed items.  Update ID information, answered general credit questions and request disclosure copy of credit report for consumers.


                                   



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