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SOFIA krishnan

309 Royal Pointe Dr., · Bloomington, IL 61001 · U.S.A.

Tel: 309-287-9876 (Cell) · 309-662-1230 (Home) · e-mail: sofia.krishnan@yahoo.com

Summary:

·         Over 20 years of progressive experience in the field of Information Technology, in Technological, Managerial, Business Development and Strategic leadership roles

·         Ten years of hands-on software and hardware engineering and about 18 years in various management and leadership positions 

·         Proven record of accomplishment in the areas of Corporate Management, Project Delivery Management, Systems Management, Customer Account Management (Business Development and Operations), Relationship Management, Engagement Management, Hardware and Software Engineering, etc., with international experience in various industries such as computer manufacturing, IT consulting, automobile, property & casualty insurance,  financial, hospitality, etc.

·         Experienced working with various hardware & software technologies

·         Experienced in leading large teams (concurrently about 500 people) with diverse skills and cultures around the globe for software product development

·         Versatile experience working for medium sized companies as well as large U.S. conglomerates/Fortune 100 companies

·         International experience working in various countries – last 10 years in the U.S

·         MBA from University of Illinois at Urbana-Champaign, U.S.A. (one of the top 10 public universities in the US), and an Engineering degree from University of Mysore, India

·         A U.S. Citizen and Person of Indian Origin (PIO) holding U.S. Passport and PIO Card

Objective:

·         To pursue  senior leadership position such as Director, AVP, VP, General Manager, Country Manager, etc., to setup, grow, develop or manage the operations of the company (in technology space of IT as well as non-IT industry), either in the U.S. or in India

Professional EXPERIENCE (in REverse Chronological Order)

HTC Global Services, inc., TROY, MI                                May 1998 – PRESENT

A senior management consultant (in the rank of Vice President) with HTC Global Services, Inc., a CMM Level 5 IT consulting company headquartered in Troy-MI, USA, having held various leadership/management positions reporting directly to the CEO/Senior Vice President of the company. Most significant and relevant experience has been mainly in the areas of IT Project Management, Delivery Management, Engagement management and Customer Account Management at a Fortune 100 Insurance and Financial company, as below.

Senior Manager – Systems/Programs/Projects for a Fortune 100 Company (Property & Casualty Insurance/Financial) located in Central Illinois                                  August 2004-present

·         Possess proven experience in a complex, technologically advanced IT setup employing about 10,000 IT professionals (employees and contractors), housing thousands of, variety of hardware and software platforms such as IBM Mainframes, UNIX / AIX / WINDOWS servers, workstations, and largest private network in the US.

·         Directed, Managed and Executed hundreds of  projects of various sizes (each project ranging from $1 to $10 million) in the last seven years

·         Delivered hardware infrastructure/software application projects on time and within budget – projects types: customer facing internet applications, life, health, property & casualty applications, CRM applications, marketing applications, PL1 to EPLI migration, etc., to name a few, using variety of tools and technologies. Software technologies used: Java/J2EE, VB6, Host Cobol/PL1, Middleware (MQ)

·         Directed diverse technology teams on-shore and off-shore, in multiple global locations in executing and delivering projects

·         Managed scope, cost, schedule, quality and performance  within pre-defined goals/objectives

·         Managed service and production support within established SLA’s and SLO’s

·         Led diverse teams of project managers, project coordinators, architects, DBA’s and various hardware, software, technical, support and vendor professionals in delivering projects

·         Provided cost benefit to the customer by effectively using onsite, offsite, and offshore model

·         Achieved highest level of customer satisfaction for the employer

Business-Technology Integrator (Pre-project Planning / Technical / Performance Coordination) - For a Fortune 100 Company in Central Illinois                                                      July 2002-August 2004

·         Coordinated with Business Partners at Corporate (non-systems) in envisioning, strategizing and prioritizing portfolio/business needs and translating them into projects, gathering business requirements, breaking down the high level objectives into projects with manageable goals, objectives and timelines, sequencing/prioritizing the projects, estimating the projects and writing project charters, and activating projects  - as a pre-project planning coordinator

·         Coordinated with geographically distributed technical teams consisting of resources with various skills/skill sets in the large matrix organization with cross-functional teams - as a technical coordinator

·         Coordinated with various software platform performance analysts (IBM Host, Windows, Unix, AIX, J2EE, Networking) to ensure products developed by various projects meet performance standards and guidelines, the software applications are scalable and will not cause stability and availability issues when deployed in production - as a performance coordinator

Customer Strategic Alliance Manager - For a Fortune 100 Insurance/Financial Company in Central Illinois                                                                                                              June 2000-July 2002

·         Managed HTC operations for customer as a member of the Account Management Team

·         Contributed to HTC business by doubling it each year thereby meeting and exceeding business goals for the year (consulting business mainly sourcing various IT projects of the customer and winning fixed price or results based contracts)

·         Contributed to HTC’s revenue growth from approximately $20 million to $40 million

·         Managed resource needs for customer projects by matching project needs with right skills

·         Setup on-shore and offshore infrastructure (at Chennai, India), processes, and resources for augmenting capacity for customer projects while providing cost advantage to customers

Customer Engagement Manager / Onsite Project Manager - UMI Publishing, Ann Arbor, MI (Now ProQuest)                                                                                                              May 1998-June 2000

·         Functioned as a customer engagement manager for the publishing company reporting to the steering committee for the Y2K initiative, consisting of senior Vice Presidents of the company and client

·         Directed/Managed/executed/delivered a $5 million Y2K effort consisting of six projects transforming six mission critical applications from Mainframe system to Oracle based system right from design, coding, testing and implementing by 31^st December 1999

·         Directed and managed onsite and offshore project managers and teams at Ann Arbor, MI and Chennai, India for the six different projects

·         Executed the project working 24*7*365 with the help of over 150 resources offshore, at Chennai, India, due to time- critical, mission-critical and cost-critical nature of the project

THE OBEROI GROUP OF 5-STAR DELUX HOTELS                Dammam, Saudi Arabia

Systems Manager                                                         December 1993 – December 1997

·         Managed computer services department that serviced the needs of Front Office and Back Office operations of the Oberoi Group’s 5-star hotels in Saudi Arabia

·         Automated processes and procedures, and established Management Information Systems

·         Led a number of technology professionals for installing, implementing and maintaining various new technologies relating to hospitality industry

·         Reported directly to the Managing Director for strategizing, planning and budgeting for implementing new technologies in the future to effectively help hospitality business

DIGITAL EQUIPMENT (INDIA) LTD.,                                                      PUNE, INDIA

(SUBSIDIARY OF DIGITAL EQUIPMENT CORPN., USA)     June 1990–December 1993

Area Manager, Customer Service

·         Managed and Profit & Loss for the branch

·         Managed customer services operations of top “digital” customers of Pune Region (leading automobile and engineering companies in India)

·         Achieved highest level of customer satisfaction year-after-year; contributed to achieving No. 1 ranked regional office in India, in a customer satisfaction survey conducted by Digital Asia-Pacific HQ, Hong Kong, in the year 1991-92

·         Contributed to 100% customer retention year-after-year and grew customer base by about 50% each year.

·         Provided sales and service support to top-notch customers using ALPHA, VAX, and MICRO-VAX systems

·         Won sales and service contracts for digital’s products, with growth doubling each year in terms of revenues

·         Consistently met or exceeded business targets set each year for Customer Service Department.

·         Designed and installed VAX systems, peripherals and fiber optic networks for leading DIGITAL customers

THE OBEROI GROUP OF 5-STAR DELUX HOTELS                Dammam, Saudi Arabia

                                                                                                                            Cairo, Egypt

Computer Programmer (Dammam) / Systems Manager (Cairo) July 1983 – February 1990

·         Developed software for Oberoi Hospitality Management System (Front Office and Back Office applications) on HP 3000

·         Achieved stability and high availability of computer systems for hotel operations (24*7)

·         Established computer infrastructure and computer facilities for hotels within the group

NATIONAL RADIO AND ELECTRONICS (NELCO)                                Bombay, India

Customer Service Engineer                                                   September 1982 – June 1983

·         Installed and maintained computer systems for NELCO customers

·         Technical sales support for the Sales & Marketing teams

DATAPRO CONSULTANCY SERVICES, PUNE & NELCO, BOMBAY, INDIA

Computer Programmer / Associate Engineer                       February 1980 – August 1982

·         Developed application software using programming languages such as BASIC, COBOL on different hardware platforms like IBM, ICL and VAX systems for various business applications of automobile, financial and engineering industries

·         Maintained in-house computer systems (PDP/VAX systems) – hardware and software

EDUCATION

UNIVERSITY OF ILLINOIS AT URBANA-CHAMPAIGN                              ILLINOIS

MBA, General Management (with Marketing & Finance Focus)                        May 2010

UNIVERSITY OF MYSORE                                                                         Karnataka, India

Bachelor of Engineering (B.E.) in Electronics and Communication Engineering         July 1979

CERTIFICATIONS:

·         PROJECT MANAGEMENT PROFESSIONAL (PMP)

·         CERTIFIED SCRUM MASTER (for AGILE PROJECTS)

TECHNICAL EXPERTISE:

·        Project Management experience covers all aspects of product development cycle (design, development and testing) on various hardware/software platforms – from legacy mainframes to Unix/AIX/Windows servers

·        Databases: DB2, Oracle, SQL Server, Data-warehousing technologies

·        SDLC/Methodologies: Solution Development Methodology, SFPM, PMI-PMP

·        Languages: COBOL, VB.NET, ASP.NET, Java, J2EE, Javascript, HTML, XML, JCL, CICS, C++

·        Tools: MS-Project, Primavera, Visual Studio.NET, MS-Office (Word, Excel, PowerPoint, Visio), Lotus Notes, Websphere Studio Application Developer (WSAD), Visio, MS-Analysis Services, Cognos

·        Hands-on experience in troubleshooting various hardware problems of computers and peripherals

·        Hands-on experience in the beginning of my career with DIGITAL’s PDP, VAX, MICROVAX hardware, software and DIGITAL’s DECNET networking systems

SOFIA krishnan

309 Royal Pointe Dr., · Bloomington, IL 61001 · U.S.A.

Tel: 309-287-1230 (Cell) · 309-662-9876 (Home) · e-mail: sofia.krishnan@yahoo.com

OVERALL SUMMARY OF EXPERIENCE AND QUALIFICATION:

·        A seasoned professional with about 25 years of  rich and progressive experience in the IT industry, with an Engineering degree from University of Mysore, India and MBA degree from University of Illinois at Urbana-Champaign (one of the top 10 public universities in the United States).

·        Progressive experience in the field of Information technology, in technical, management and leadership roles and various countries – last 12 years in the U.S., and earlier in Saudi Arabia, Egypt and India

·        Proven experience in software application development, hardware and networking technologies, project management, human resources management, engagement management, corporate management, customer services and leadership roles

·        Proven record of accomplishments in the last 10 years (July 2000 until now), working in the IT setup of one of the largest Insurance and Financial companies (Fortune 100) in the U.S., headquartered in Central Illinois. The IT setup houses the largest private network in the U.S., with tens of thousands of Windows/Unix/AIX servers and workstations, and HOST IBM Mainframes, and employs over ten thousand employees and contractors.

·        Technical coordination and project management experience in delivering large, complex and highly performing customer-facing, agent-facing, and associate-facing software applications for the insurance giant

·        Adept in concurrently managing multiple large, complex software applications and infrastructure projects (ranging from $1 million to $10 million)

·        Rich experience encompassing all phases of Software Development Life Cycle and Project Management Methodologies

·        Experience in leading multiple technical/project teams in the U.S. and India for the conception, architecture, design, development, testing, deployment and integration of large-scale systems for hundreds of thousands of Agents and Internet Customers, developed using a range of languages such as legacy COBOL/PL1 to Object Oriented languages such as VB6, C++, Java/J2EE, etc. Such applications were simulated and tested for scalability and performance using Proactive Performance Engineering Models and Tools

·        Adept in handling large and diverse teams consisting not only the employees of the company but also various contractors (vendors) at onsite, remote locations within the U.S. and offshore locations in India for project/product/service delivery & deployment (implementation)

·        Proven experience as a member of the leadership team and project management office (PMO) in the areas of continuous ‘process and methodology’ improvements for operational efficiencies, cost efficiencies and project deliveries with speed and quality

·        Experience in innovating, designing and implementing new project delivery models such as Onsite-Offsite-Offshore (3-O) models and Managed Services Model (MSD), and using the new models in combination with existing time and materials and results based contracts models

·        Experience in using waterfall and agile project methodologies

·        Effective problem solving skills and conflict resolution skills

·        Proven experience as leader/manager in effective team building, motivating and inspiring teams to achieve stated goals and objectives

·        Effective communication skills as a leader/manager working with diverse group of people distributed within the U.S and located remotely in India

·        Proven experience in mentoring aspiring project managers in enterprise-specific project management methodologies, processes and procedures, tools and techniques and coaching them to acquire PMP certification

·        Experience in interfacing with all levels of the insurance giant’s MATRIX organization and leading teams in a CROSS-FUNCTIONAL environment

o   Experience working with Corporate Business Partners (non-systems/non-IT) for requirements, usability and acceptance of project’s delivery

o   Experience working with System Department’s Service / Component / Resource Managers (for staffing the project with Service Analysts and Subject Matter Experts, and for transitioning to service after the project deploys in production)

o   Experience working other Project/Drop/Program/Test managers and directors to integrate projects with common goals, objectives and inter-dependencies for coordinated delivery and deployment

o   Experience in coordinating lead architects, technical coordinators, user interface designers, system designers, software developers, testers, security experts, performance analysts, Storage Analysts, Network Analysts, Software Platform Analysts, hardware engineers, etc.

o   Experience in comfortably interacting with the senior leadership of the organization, as well as, work with human resources at the grass-root level

o   Experience in working with vendors and their technical professionals

·        Effective Risk Manager in foreseeing project risks in advance and developing appropriate mitigation strategies proactively to minimize impacts to the enterprise

·        Experience in delivering six mission-critical applications in compressed 15-month period (1998-99) during Year 2000 migration of large, complex, legacy system applications to Oracle based applications for a reputed publishing company in Ann Arbor, MI, involving about 150 skilled offshore software professionals and project managers

·        Experience in ensuring compliance to enterprise security policies, standards, policies and procedures while dealing with diverse teams

·        Experience with project management tools and techniques – Microsoft Office and Primavera for resource management and resource leveling across all enterprise projects at each program level

·        International experience in customer relations management, systems department management, installation management of computer systems, enterprise integration systems and fiber optic networking systems for world renowned companies

·        PMP and Scrum Master Certifications

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