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ERP Trainer And Senior Instructional Designer
Change Management Consultantand·Technical Implementation SupportManager

·        An ERP learning consultant, trainer and instructional designerwho manages the development, design and deliveryof education, training and communication to reach target populations and audiences effectively and efficiently

·        Specializes in delivering human solutions in the technology of business using superior interpersonal skills and analytical/technical aptitude.

·        Especially qualified to partner with business and team leaders to deliver and meaningful technical training curriculum which result in effective systems implementations.

·        Broad expertise inall phases of large scale SAP and PeopleSoft  implementationsfocusing on the intersection of people and technology related to changes to learning needs, business processes, systems and technology, job roles and organizational structure

·        Adept at multiple pursuing concurrent technical and organizational issues with persistence, tact and diplomacy.

·        Enjoys working with managers, all levels of users, subject matter experts, software developers, business analysts, and technical staff to pilot and implement new processes, procedures and systems.

·        Implement training plans using Learning Management Systems(SAP Enterprise Learning) or HCM tools

·        Writes business cases, presentations,and technical documentation, training curricula and develops detailed documents describing business processes, and systems and applications.

·        Extremely knowledgeable about infrastructure, application development and global software implementation projects, with a reputation for dedication, creative problem solving, and outstanding professionalism and service.

SAP Modules

§ Project Systems	§ FICO	§ BI
§ SD	§ HCM	§ UPerform/InfoPak/On Demand
§ MM	§ OTC	§ PP

Core Competencies

§ Client Relationship Management	§ Communications Planning & Creation	§ Project Management
§ Change Management	§ Instructional Design	§ Technical Acumen
§ Curriculum Planning	§ Process Mapping	§ Training Implementation &Delivery

Industries and Solutions

Industries	Solutions
§ Energy Delivery	§ Business Intelligence
§ Environmental Services	§ Customer Relationship Management
§ Financial Services/Banking	§ Enterprise Resource Planning
§ Healthcare	§ Finance Transformation
§ Information Technology	§ Human Capital Management and Organizational Redesign
§ Manufacturing	§ Shared Services
§ Public Sector -  State& Local Government

Functional Experience

Instructional Design, Communications and Technical Writing

·         Developed curriculum, courseware and training material for various audiences

·         Designed and wrote user documentation including job aids and step by step procedures

·         Designed and developed training for company-wide initiatives for personnel in technical and soft skill competencies

·         Designed and developed technical training for Information technology and business professionals

·         Developed ERP training documentation, including: Procedural Reference Manuals, Training Presentations, Job Aids, Quick Reference Guides, Instructor Guides, Participant Guides (SAP FI/CO, MM, PS and BI modules)

·         Works on implementing written documentation including procedures, policies and practices based on conducting job, task and needs analysis and identified performance gaps

·         Designing and developing fully integrated performance improvement systems using various methodologies including e-Learning, instructor-led, blended solutions, self-study or distance learning; and incorporating adult learning principles and measurement mechanisms into the programs

·         Established standard formats and guidelines for uniform development and worked with SMEs to document procedures, practices and outcomes

·         Developed business cases, persuasive communications, training manuals, support materials, technical documentation, job aids and proposals

Presentation, Training and Facilitation

·         Delivered End User training for large software implementations and conduct professional skill development training

·         Conducted technical training on ERP, customized and proprietary software systems and applications

·         Develops and devises appropriate actions, training schedules, training curriculum and technical support documentation and escalation plans based on the needs of the business and audience/ user populations

·         Experience and expertise in group presentation, training and facilitation in technical and soft skill competencies.

·         Summarized and presented quality reports to upper management

Project Management, Change Management andTechnical Implementation Support

·         Wrote SAP Business Process Procedures (BPPs) used for training various functional roles and data conversion processes with functional team.

·         Developed change management plans to document specific and key processes, minimize employee resistance and maximize employee engagement and appropriate retention

·         Identified potential risks and anticipated points of resistance, and develop specific plans to mitigate and address concerns

·         Conducted readiness assessments, evaluate results and present findings in a logical and easy-to-understand manner

·         Developed a set of actionable and targeted project and change management plans – including communication plan, sponsor roadmap, training plan and resistance management plan

·         Performed coaching and supports execution plans of leaders and employee-facing managers

·         Implemented communications, training plans and processes to increase speed of adoption, utilization and proficiency

·         Created and managed measurement systems to track participation, attendance, adoption, utilization and proficiency

·         Identified resistance and performance gaps, and work to develop and implement corrective actions Work with project teams to integrate change management activities into the overall project plan

·         Conducted key project management activities including planning, monitoring, reporting and scheduling
Synthesized and communicated decisions from upper management and established a process to communicate changes

Education

Northeastern Illinois University - Chicago, Illinois

Masters of Arts, Instructional Technology/Organizational Development · Bachelor of Arts, Secondary Education/History

Area of Coursework:

§ Organizational Development	§ Human Resource Management
§ Computer and Web Based Training	§ Presentation, Training and Facilitation
§ Consulting and Project Management	§ Instructional Design and Course Development
§ Technical Writing and Information Design	§ Measurement and Evaluation

Employment And Project History

IHS Training Services, Inc.

July 1998-Current

Instructional Designer, Change Management and Training Delivery

October 2010 to July 2011

Client: Caterpillar Inc.

Caterpillar is one of the world’s leading manufacturers of construction and mining equipment, diesel and natural gas engines, industrial gas turbines and diesel electric locomotives. One of the largest SAP ERP implementations in a Global Fortune 100 company.  The Mach 1 SAP implementation standardizes and simplifies processes in the specifically in the Caterpillar Production System, Global Finance and Strategic Services. Key business processes within Order-to-Delivery (OTD) and Finance (FICO), including accounts payable and receivable, supply chain and order management are addressed.

·  Responsible for the successful development and completion of learning deliverables related to SAP power user and end-user training ·  Partnered with Subject Matter Experts, Business Unit Representatives and Key Leaders to support business process change, technological and system functionality and learning and training needs ·  Focused on data by working with global process teams to identify interface and data needs into SAP and Master Data Management tools ·  Assist with communication plans, messaging and transformation planning for deploying business units ·  Identified functionality implications for a multi-year global rollout related to continuation training ·  Designed and delivered with demonstrated expertise pilot training on Internal Orders, Cost Center Accounting, Fixed Assets and Project Systems ·  Assisted clients in the implementation and support of SAP PS packaged solutions to improve Project and Portfolio Management processes ·  Worked with Legacy applications and process teams to define and document the data definitions and transformations to the target destination systems to align to Mach 1 standard processes and policies. ·  Performed collaboration, communication and coordination activities with cross functional teams and key stakeholders ·  Participated in Cadence Deployment Meetings with business units to support Go-Live

Instructional Design and Training Manager

September 2009 to September 2010

Client: State of Ohio, Department of Development

·  Supports OCEAN software development by planning and creating communications and action plans for user population regarding functionality and upgrade procedures ·  Lead Training Team of instructional designers, trainers and technical writers ·  Designs training plans, course materials, communications and organization change strategies and for end user readiness and learning/performance support ·  Provides program management for training and consultation on multiple work streams  by serving as a project manager, and contributing team member across the implementation ·  Provides learning and performance support in conducting an initial analysis, making strategic recommendations and managing the project plan/deliverables to create and deliver end user training ·  Ensure adoption and proficiency using in new business processes and technical transactions/procedures

Training Manager and Lead Instructional Design  Financial Transformation: PeopleSoft Financials and Data Warehouse

April 2009- September 2009

Client: Navistar International

Navistar International Corporation, through its subsidiaries, manufactures and markets commercial trucks, buses; diesel engines, military vehicles, as well as provides service parts for various trucks and trailers. Finance Transformation was an initiative to strengthen accounting and financial processes, people and systems, by implementing PeopleSoft HCM and Financials and phasing out various incumbent accounting software packages used across the organization.

·   Analyzed training needs and design training and performance support deliverables ·  Built and tested  training content according to project team standards, using the project tool set ·  Built and tested performance support products for ease of use by the user community ·  Engaged Subject Matter Experts (SMEs) in the training and performance support materials quality review sessions ·  Piloted the training and worked with the Business Readiness Lead to evaluate results ·  Prepared and deliver Train-the-Trainer sessions ·   Evaluated effectiveness of training and education, and recommend improvements ·  Created detailed software documentation and training guides for OBIEE

Program and Training Manager, Technology and Services Consulting / Implementation Support Manager

September 2003-January 2009

Client: HSBC Internal Consulting Excellence: Technology Consulting Change Management and LMS/elearning Platform implementation for 240,000 global users. The project purpose included business transformation activities, building training materials for key competencies and curricula for over 24,000 global Information Technology employees. A secondary project program and change conducting research and assisting in the implementation of a global learning management platform included developing practices and methodologies for implementing global ERP systems (SAP/PeopleSoft/Project E)

·  Developed Getting Started with SAP training module ·  Created evaluation procedures for technical consultants in internal consulting and communications competencies ·  Delivered ongoing training and competency assessment for technical consultants on consulting and soft skills competencies, and project management from 2003-2008 ·  Analyzed existing course design and completed comprehensive course redesign. ·  Worked with the client to determine required skills and organizational challenges to implementing Consulting Methodology. ·  Developed design templates for participant and instructor guides. ·  Delivered ongoing courses for Technology and Services Group in the US, Mexico, Canada and Hong Kong. ·  Provides vision and develops the framework for which the Quality, Training and Curriculum Design programs will be integrated to ensure successful achievement of established goals, metrics and highly favorable internal/external survey results globally. ·  Develop and implement a world class training program designed to support cultural and process differences tailored to various geographies. ·  -Develop training policies, programs and schedules, based on knowledge of identified training needs and company services; coordinates training activities as so not to conflict with client schedules. ·  -Defines quality standards and procedures in conjunction with Training and Quality teams. ·  Ensure consistency in Curriculum Design, content and communication of change working with the Curriculum Designer, Training Manager and process owners as required ·  -Leads a team of Trainers, Quality Coordinators, and Curriculum to ensure that the all programs within curricula are delivered properly and effectively ·  Monitors the performance of the quality management program, produces data and reports on performance, measuring against set indicators.

Training Application Manager and Implementation Development Consultant

April 2007- December 2007

Client: Microsystems

·  Developed communication and training approaches for internal staff and external clients ·  Created process and learning maps for client audiences ·  Developed detailed consulting processes, guidelines and presentation formats ·  Created detailed software documentation and training guides

Training and Organizational Development Consultant

May 2006-January 2007

Client: SABMilller

SABMiller is the world’s 2nd largest brewer. South African Breweries acquired Miller Brewing Company. The purpose of the initiative was to integrate practices, tools and conduct a cultural assessment with the intention of improving global awareness and cross cultural communication in the Milwaukee offices.

·  Designed assessments, tools and outcomes ·  Created coaching regimen and training materials

Change Management and Training Lead

December 2005-May2006

Client: Rotary International Rotary is a worldwide organization of business and professional leaders that provides humanitarian service. The project goal included phasing out standalone databases and integrating those databases into custom PeopleSoft modules.

·  Wrote instructor-led training for various end user job functions (SHARE) ·  Developed and delivered PeopleSoft Training ·  Managed, trained, conducted Q/A and coached  Project Managers/Training Specialists on new development and customization of existing training products ·  Conducted role mapping and designed course curriculum for PeopleSoft SHARE Financials and select PeopleSoft components. ·  Interviewed the department heads and employees in each impacted business unit to determine which users are impacted, how they were impacted and to what extent they were impacted by system, process, contextual, and organizational changes. ·  Designed the course curriculum for all AR, AP and GL for Polio Plus, Educational Programs, Humanitarian Programs and Group Exchange Departments ·  Provide ongoing support for PeopleSoft Training on an occasional/as needed basis

Organizational Development Consultant/Instructional Designer

February 2005– December 2005

Client: W.W. Grainger W.W. Grainger is North America’s leading supplier of facilities maintenance and related products including motors, tools, lighting, safety gear, material handling and other equipment. The client was conducting an organization effectiveness initiative and other measurable metrics to the performance review process.

·  Developed metrics and tools. ·  Designed course curriculum, job aids, end-user training guides, and pilot training environment. ·  Maintained schedules and course delivery plans. ·  •Wrote project proposals, budgets and work plans for course development and delivery. ·  •Worked with project sponsors, subject matter experts and management. ·  •Conducted focus groups with subject matter experts to design training and assessment tools. ·  •Conducted evaluation to determine the impact of training events and courses. ·  •Evaluated project effectiveness and return on investment.

Technical Trainer/Onsite Project Training Lead

March 2002-December 2004

Client: Perfect Access Speer

·  Developed communications plans ·  Created rollout and training plans for remote offices ·  Executed performance and implementation plans for rollout ·  Conducted training

Change Management and Technical Implementation Training Specialist

December 2000-November 2001

Client: Exelon Comedy Energy Delivery Group

·  Developed and delivered ERP Supply Chain and Work Management Training ·  Provided guidelines for client interface on new curriculum deliverables, creation of design documents, project plans, status reports, team writing, conference calls, etc. ·  Facilitated agreements, negotiated outcomes for various audiences and user populations ·  Interviewed SMEs, Line Managers and executed leadership decisions ·  Held scheduled weekly meetings with each team member and provided feedback and coaching on current weeks observations. ·  Monitored teams performance goals and offered feedback weekly, monthly and quarterly

Customer Consultant/Technical Training Documentation Specialist

January 1994-April 1996

Employer: Ameritech Cellular Services

·        Created training procedures, calling scripts and curriculum ·        Worked with technical staff, managers and developers to document system changes and updates ·        Identified customer retention opportunities

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