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Sofia Mongie

309 n 1700 w, West Point, Ut, 84001

Email: sofia@gmail.com

Telephone

 801.4149876

Objective

1. An office position in a successful company along the Wasatch Front where my communication, software technical, creative, team leadership and documentation skills would be needed.

2. A creative position where my graphic design, artistic, media and web design skills will be best put to use with a successful design firm that specialize in the art & media industry.

Profile

My previous employment consists of three areas; Graphic Design, Advertising Promotion, and Office Technology. All the companies I have worked with are quite technologically oriented and this as attributed to much of my work experience. Although I am a young designer, I have worked with many successful interactive design firms such as MongieMedia & MongieDesign, Creative Services, and Interact Media Works. Regarding Office and Business Technology, I have specialized in Project Management, IT Technical Support, Reception, Customer Care & Service, Administrative support and assistance. As a individual I am creative, positive, detail-oriented, direct, observant, kind and sincere. I would say that my best skills as a worker are my ability is multitask, work at a steady pace, learn material very quickly, communicate clearly, and stay organized. I was previously living in Idaho last year 

Experience

The Raw Data, Salt Lake City, UT   January 2012 to Current

Customer Care and Technical Support

Take all inbound calls from panelist calling in concerning their phone or profile. Help panelists understand how to use their phone device, and walk them through technical support. Work with other sprint representatives when doing transfer calls concerning customer care and device management. Memorize script and dialogue. Monitor billing and payment history of panelists. Update credit and debit card. Preform great customer service and make panelists feel cared for. Preform Technical support for devices with problems by resetting or managing  from account. Manage TEP Insurance claims.

ADM Ventures, Salt Lake City, UT   November 2011 to January 2012

Administrative Assistant/Receptionist

Forward checks and packages, run errands, scheduling, answer/manage phone calls, manage payroll. Manage current budget and balance checks. Communicate with clients.

MongieMedia INC and Design, Kaysville UT   August 2007 to January 2012

Web Development, Graphic Designer

Worked in Adobe Software, Java, Creating Logos, editing brochures. Working with web page layout, and visual layout. As the years went on the projects I was given became for interactive. This is where I got my first experience with animation and 3D Modeling. 

Creative Services, Rexburg ID   July 2011 to November 2011 

Graphic Designer and Project Manager

Creating and producing images, logos, and brochures. Creating promotional displays including signs and signage systems for public exhibition. Design print and signage in Adobe Software. Worked with junior team members and managed projects based on need. Communicate the needs of the clients to the designers.

Interact Medical, Murray UT   February 2008 to June 2011

Instructional Design Intern, Freelance

Transcribed medical device course ware, in online learning modules for companies such as Baxa, Medtronic, Honeywell and Philips. Image processing and graphic design using Adobe Creative Suite.

Columbia Elementary, Kaysville UT   August 2010 to June 2011 

Art Instructor

Taught fifteen fifth graded students drawing principles, setup curriculum, and met weekly to instruct on site in libraries.

uvU Technology Department   April & May 2010

Team Member

Worked with other team members appointed to design interface to present at technology festival in booths and workshops.

Education

Currently Pursuing Animation/Design and Illustration at Salt Lake Community College for associates, university of utah for bachelors of fine art

Salt Lake Community College (Certificate of Business Office Technology), SLC UT

Brigham Young University - Idaho, Rexburg ID

High School Diploma from Davis High School, Kaysville UT

Skills & Summary of Qualifications

Sales:

-Ability to seamlessly transition to up sell with customer

-Ability to communicate and work effectively with a team and supervisor

-Experience with both in-person and telecommunication (over the phone) sales

Customer Service:

-Ability to help customer with their concerns or problems 

-Ability to communicate effectively and persuasively with customers with an empathetic demeanor.

-Experience in positively dealing with unsatisfied and otherwise emotionally unpleasant customers

-Ability to quickly to adapt to different customer situations

Technical:

-IT Technical Support 

-Microsoft, Google, Android & Smart Phones, OS, Quickbooks, Excel, Adobe Suite Software, &Dreamweaver.

-Experience with call center and customer service software with multiple companies

-Knowledgeable with multiple computer programs

-Maintain key contacts on service accounts and build account strategies 

Billing and Bookkeeping:

-Peachtree, Ivinex, and Itransact

-Experience with over the phone and technical billing on debit/credit cards

-Sufficient knowledge of accounting and billing

-Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections

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