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309 Meadowbrook Road ¿ Decatur, AL  35001  ¿ 256-566-9876 ¿ veleria@aol.com

 

Corporate Training and Development Specialist

®  Extensive background in developing and delivering specialized training programs to include:  sexual harassment prevention, employee recruitment  and retention policies, staff development, mediation, conflict resolution, software implementation and utilization, organizational operations and regulatory policies/legal compliance issues, change management, crisis and contingency planning, sales and cultural sensitivity.

®  Demonstrated success in delivering win-win learning objectives, developing and implementing teambuilding programs, obtaining buy-in from adult learners using the ADDIE model, creating “train-the-trainer” modules, and collaborating with Subject Matter Experts (SMEs) to ensure maximum impact and retention.

Training Skills

Training Assessments Needs Analysis Collaboration Performance Modification Staff Mentoring & Coaching Metrics Definition & Measurement

Job Profiling & Developing Training Plans Experiential Learning Module Development Workplace Learning Assessments Productivity & Time Management Classroom Management

Orientation & On-Boarding Blended & e-Learning Practices Performance Management Organizational Development Group Facilitation

Professional Experience

community Volunteer /INDEPENDENT CONTRACTOR — Decatur, AL

Provides workshops and personal coaching on a variety of job seeking and personal branding topics for individuals and community groups.

Consultant/Coach       2009 to Present

Recruited to develop and deliver workshops on a variety of technology, social media, marketing, and job-search topics for job seekers and career changers in the North Alabama market.  Partner with volunteer moderators to develop spin-off groups.  Created relevant new member orientation, training, and communications systems and monitor their effectiveness for participants.  Collaborated with community volunteers to recruit Subject Matter Experts to assist in executing the group mission.

Key Results:

®  Facilitated workshops on utilizing the LinkedIn.com social media platform.  Developed targeted, audience specific scenarios highlighting personal branding, key-word analytics, research drill-downs, and third-party applications.  Professionals attending the average workshop attendance include aerospace, systems, electrical, test, and chemical engineers; education, medical, hospitality, and HR professionals; and administrative support and skilled trades professionals.  Average workshop attendance: 30-80 participants per class.

®  Provided one-to-one coaching and mentoring sessions for 50+ individual participants in the areas of resume writing, mock interviewing, networking research, and software applications.

®  Developed and facilitated monthly small group sessions on skills identification, transferrable skills translation, change management strategies, and networking processes.

®  Recruited, interviewed, hired, trained, coached, and mentored staff of 55 located in five (5) geographically dispersed retail units in Alabama and Mississippi for seasonal retail project.

®  Monitored individual, team leadership, and group performance metrics.  Provided prompt and objective counseling to align performance with goals with corporate targets.  Led the district to achieve 107% of sales goal with < .001% shrink.

Professional Experience (continued)

Coldwater creek — Sandpoint, ID

Leading specialty retailer specializing in women’s apparel and accessories with over 300 stores nationally.

Regional Point of Sale Trainer/Assistant Store Manager       2007-2009      Sales Associate/Sales Lead      2005-2007

Promoted to fulfill a broad range of store management functions, including recruiting and training employees, administering company policies, overseeing sales floor operation. 

Key Results:

®  Trained new store managers as part of the “training store team.”  Training consisted of corporate HR policies and procedures, visual branding and merchandising, inventory management, and proprietary software utilization. 

®  Facilitated “train-the-trainer” workshops for customer value-add promotions to include the personal shopper program, the adopt-a-school program, and other brand identity management and execution initiatives.

®  Executed corporately developed curriculum for over 500 new hires on all business processes in 10 locations throughout the southeast prior to each store opening to ensure brand identity and cohesion initiatives.  Collaborated with district managers, store operations personnel, IT consultants, and visual merchandising teams to ensure all operational objectives were achieved during the “Grand Opening” and “First Week Launch” events.

®  Devised creative, cost-effective incentive and morale-boosting programs for special events, sales promotions, and overall in-store awards program that increased employee learning and retention.

®  Coached home-store sales team on sales initiatives and execution which boosted the store ranking in all corporate metrics from the 85th % to the 8th % (out of 350 locations) in less than 8 months.

ENDLESS POSSIBILITIES CONSULTING — Jacksonville, FL

Privately held professional services company specializing in small to mid-size business coaching in business development, marketing and public relations, and executive leadership training.

Founder and Chief Consultant       2000-2005

Founded to assist multiple governmental and non-profit agencies coordinate and conduct training and market outreach functions to small, small-disadvantaged, and women-owned businesses in the NE Florida market.

Key Results:

®  Collaborated with agency subject matter experts to develop outreach workshops on regulatory guidelines for doing business with their individual agencies.  These agencies included the SE District of the U.S. Army Corp of Engineers, the Naval Fleet Industrial Supply Center, the University of North Florida, as well as a number of other Federal, State, and Municipal agencies.

®  Conducted outreach training via the Chamber of Commerce to business owners in the seven counties comprising the Jacksonville Major Statistical Area (MSA).  Training consisted of marketing, public relations, HR policies and procedures, regulatory guidelines applicable to general business as well as industry-specific training.

®  Under a multi-year contract, organized and executed bi-annual conferences for industry and government representatives involved in all phases of government and prime contracting.  Booked speakers and facilitated small-group and round-table discussions.  Conference attendance ranged from 500 to 1000 small business owners, exhibitors, and presenters per event.

®  Under a multi-year contract, organized and executed quarterly licensee conference for businesses holding PGA Tour licenses.  Facilitated licensee breakout sessions on a variety of proprietary topics.  Quarterly conference attendance ranged from 100-300 license holders.

®  Under a multi-year contract, organized and executed annual Industrial Brokers meeting for an international real-estate firm attended by over 450 international industrial real-estate brokers.  Coordinated and briefed the speakers for each breakout sessions.  Collaborated with the VP of Industrial Real Estate and other subject matter experts when designing the workshop agenda and training materials.  Delivered briefings and moderated discussion groups on a variety of industry topics.

Education

Athens state university — Athens, AL                Bachelor of Business Administration – Major:  Management – GPA:  3.43

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