Consumer Relations Manager Resume Format in Word Free Download

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Objective

To work with an employer that seeks to gain a Return on Investment, through employing a committed, critically thinking professional, with a stable diverse education, career experience with various work sectors

Skills

·          Critical Thinking	·          Inductive Reasoning	·          Strategic Planning
·          Monitoring	·          Verbal Communication	·          Cost Accounting
·          Organizing, Planning, and Prioritizing Work	·          Quality Focus	·          Estimate Preparation
·          Time Management	·          Strategic Planning	·          Management Proficiency
·          Problem Sensitivity	·          Process Improvement	·          Managing Profitability

EDUCATION

Electrical Technician Certification Program, 2012

Delaware Technical & Community College, Dover, DE

160 hours In class and practical, 120 hours Internship

M.B.A. 2014

Wesley College, Dover DE, GPA: 4.00

B.S., Business Management, 2007

University of Phoenix, Dallas TX, GPA: 3.64

Engineering Magnet, 2000

J.C. Harmon High School, Kansas City KS, GPA: 3.56

TRAINING

·          2012- OSHA 10 Safety Certification, ClickSafety.com

·          2011- Human Resources 36 hour Certification-- Delaware Technical & Community College

·          2011- Project Management 36 hour Certification- Delaware Technical & Community College

·          2011- Grant Writing 36 hour Certification-- Delaware Technical & Community College

·          2009- 3 month training to become a certified trainer through University of Phoenix.

·          2008- Project Management Certification, Apollo Group, Phoenix, AZ, - 4 Month Certification via online      with a corporate trainer.

Community Involvement

·          Dover Fire Department- Volunteer Firefighter-Dover,De Since 2011

·          South Side Baptist Church- Volunteer - Camden, DE 9/11/2011

Work History

Heineken Designs, CONSUMER RELATIONS MANAGER – Kansas City, KS, Present

 Implement strategies for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales activities, but also those for marketing, customer service, and technical support. The overall goals are to find, attract, and win new clients, nurture and retain those the company already has, entice former clients back into the fold, and reduce the costs of marketing and client service. Customer relationship management describes a company-wide business strategy including customer-interface departments as well as other departments. Measuring and valuing customer relationships is critical to implementing this strategy.

University of Phoenix, ENROLLMENT MANAGER- Dallas, TX, 1/2007 to 2/2010

• Supervised minimum 10-12 employees in a call center environment.
• Succeeded in lowering employee turnover rate by 70% through consistent, meaningful communication.
• Developed and evaluated enhancement, benefits, new employee, new system implantation trainings through campus wave (up to 48), team (up to15) and one on one trainings.
• Conducted detailed analyses of employee data, assessing and identifying training and skills deficiencies.
• Developed and conducted skill building sessions and leadership training programs for a fast and ever changing call center /sales environment.
• Modified time lines and work schedules according to company needs. 
• Proven ability to turn projects around that are behind schedule and over budget.

Playa Azul, EXECUTIVE GENERAL MANAGER- Dallas, TX, 8/2001-12/2006

• Established restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimates.
• Meets restaurant financial objectives by developing financing; establishing banking relationships; preparing strategic and annual forecasts and budgets; analyzing variances; initiating corrective actions; establishing and monitoring financial controls; developing and implementing strategies to increase average meal checks.
• Attracts patrons by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands.
• Controls purchases and inventory by meeting with account manager; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actions.
• Maintains operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards; determining and implementing system improvements.
• Maintains patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings; initiating improvements; building relationships with preferred patrons.
• Accomplishes restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems.
• Maintains professional and technical knowledge by tracking emerging trends in the restaurant industry; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

CAREER ACHIEVEMENTS

·          Consistently exceeded monthly quotas for qualified candidates by at least 50%.

·          Received Top Manager of the year award for highest revenues and earnings in fiscal year 2008/2009.

·          Successfully utilized turnaround management abilities to transform least profitable store to most profitable store over a two-year time period.

·          Boosted monthly production from 32 students to 72 students on a monthly basis, as a manager.

·          Implemented customer follow-up strategies to increase referrals and profitability. Achieved strong, sustained revenue improvement. Increased student retention from 55% to 83% an increase of 28% in 1 year.

·          Acted as Human Resources at Playa Azul Restaurant, Univ. of Phoenix and Heineken Designs.

·          Manage administrative functions within department to include assisting HR Manager with recruitment, hiring, and completion of new-hire administration processes.

·          Drove strong and sustained profit improvements by controlling costs, and steering stable departmental operations with high employee retention rates

AWARDS AND SCHOLARSHIPS

·          2008, 2012 Hispanic Scholarship Recipient

·          2009 Certificate of Distinction in Critical Analysis

·          2009 Award of Excellence for Business and Human Relations Project

·          2008/2009 #1 team award of the year award (University of Phoenix)

·          2008/2009 Top Manager of the Year Award (University of Phoenix)

·          2006 Received special recognition from Business Administration Professor for outstanding teamwork and participation in academic projects.

·          2003, 2004 Honors awards in English and Anthropology.

·          2003 DeVry University's Dean's List.

Jesse Heineken
35 Greenway Square Apt. O34

Dover, DE 19904
Cell: (214) 402-0391
Email: Jesse.Heineken@gmail.com

Date: MM/ DD/ YYYY
Employer's Name:
Designation:
Company's Name:
Address:
Dear Mr. / Ms. (Employer's Last Name),
This is to inform you that your advertisement at (mention the source of the job vacancy) for the position of electrical apprentice caught my attention. As requested, I have enclosed my resume that will give you detail information about my educational background and work experience.
I have extensive training in installation of electrical systems. I am aware of the electrical theory and the different electrical codes. My knowledge on low voltage makes me an ideal candidate for your job post. As far as my educational qualification goes, I have completed BS/BM and currently working on my MBA at Wesley College. Recently I joined the Delaware Technical & Community College electrical certification in technical and vocational training. I am good with installing and capable of using complex compounds. I am good with communication skills and can communicate well with the seniors and fellow workers.
I would be glad if we meet for a follow up interview and discuss on this more. Please do call me at (214) 402-0391 or you can drop me an email at Jesse.Heineken@gmail.com .

Thank you so much for considering this letter.
Sincerely,


Jesse Heineken
Enclosures: Resume and Work Experience Certificates

Jesse Heineken
35 Greenway Square Apt. O34

Dover, DE 19904
Cell: (214) 402-0391
Email: Jesse.Heineken@gmail.com

Date: MM/ DD/ YYYY

Employer's Name:
Designation:
Company's Name:
Address:

Dear Mr. / Ms. (Employer's Last Name),

One of my acquaintances told me that you are looking for an electrical apprentice in your organization (Mention the name here). I believe my experience and extensive knowledge in this field makes me an ideal candidate for the job position.

I have worked with (mention your previous work place) where my key responsibility is to assist an electrician in all the activities. I am aware of all the safety rules and norms of an electrical apprentice. I am highly organized and can work for long hours to complete my tasks. I can manage time effectively and can identify technical problems without much difficulty. I am capable of:

• Inspecting electrical equipment
• Detect and kind of defect and make the final reports
• Install the basic electrical systems
• Assist the electrician in repair, replacement and refurbished any electrical part
• Read electrical schematics and other such blue prints

I can communicate well and am also flexible with the work timings. I am highly organized and am capable of planning things accordingly. This is what makes me recognized in my previous company. This is what I can offer to your company and surely prove my efficiency to it. It would be glad if we could meet for a personal interview and discuss on this further. You can also contact me at (214) 402-0391 or email me at Jesse.Heineken@gmail.com.

Thank you for considering this letter for the job post.

Sincerely,

Jesse Heineken

Enclosures: Resume and Work experience Certificates

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