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325.370.9876

dana.martin@gmail.com

DANA MARTIN                 309 Rushing Creek Ln. ~ Piedmont, SC 2901001    

Information Technology Professional with experience implementing and administering enterprise network software and hardware infrastructures. Provides end-to-end technical support for customized technology solutions, including remote access, telecommunications connectivity, and enterprise-class LAN and WAN architectures Fulfills all aspects of development lifecycles including development, testing, launch and training. Communicates network Standard Operating Procedures according to business requirements. Professional strengths include a customer-focused work ethic, excellent communications skills, and proficiency in computer hardware and software platforms.

Experience

LAURENS ELECTRIC COOPERATIVE (CONTRACT)                                                                              2011

Computer Technician

·         Used Ghost 11.0/Ghost Suite 2.5 along with Windows Preinstallation Environment (WinPE) to create images of each computer model and placed images on a hidden partition on the hard drive.

·         Used eBlvd, Remote Desktop and TightVNC to work remotely on and update computers located at other locations.

·         Used Active Directory to add, delete and update users and computers.

·         Setup, tested and implemented Desktop Authority to push upgrades and updates to software such as Adobe Flash and Reader and MS Office

·         Setup, tested and implemented Windows Server Update Services (WSUS) to push selected Microsoft security updates to user computers.

TORO NSN - IRRIGATION DIVISION                                                                                                      2003 - 2011

Senior Customer Support Technician

·          Provided over 4000 golf course superintendents, irrigation technicians and grounds keepers technical support including configuring computer hardware for use by customers, performing hardware and software installations, troubleshooting, problem resolution.

·          Worked remotely via telephone and remote access software to diagnose issues and explain proper operational computer procedures. Was the main point of contact for the Toro NSN Belgium and Australia offices.

·          Supported and troubleshooted MS-DOS 6.22 and Windows 3.11, Windows 95, Windows 98, Windows XP, Windows Vista and Windows 7.

·          Supported and troubleshooted proprietary software Sitepro, Sentinel and Lynx. Also supported and troubleshooted MS Office 2003, MS Office XP and Office 2007, Norton Antivirus, McAfee Antivirus, Microsoft Security Essentials and Avast for Businesses.

·          Used Phoenix Firstware and Ghost with Microsoft Windows Preinstallation Environment (WinPE) to image all new computers and to reimage all refurbished computers that were shipped to customers. Also used the imaging software to help the customers to reimaging their computer if needed.

·          Collaborated with co-workers and other support personnel to research and resolve problems, and actively share information via appropriate business channels.

·          Completed documentation for all customer related call events by populating and distributing proper forms, databases, and standards.

·          Maintained a knowledge base containing subsections for all supported software and hardware.

·          Participated in shift rotational customer on call duty.

UNITED STATES AIR FORCE                                                                                                               1982 - 2003

Supervisor, Systems Management Office (2001 - 2003) - Dyess AFB, Abilene, Texas

System Analyst (2000 - 2001) - Taegu Air Base, Republic of Korea

Network Manager/LAN Administrator (1995 - 2000) - Randolph AFB, San Antonio, Texas

System Analyst (1992 - 1995) - Castle AFB, Atwater, California

Computer Supervisor (1989 - 1992) - Iraklion, Crete

Computer Operator (1986 - 1989) - Barksdale AFB, Bossier City, Louisiana

·          Used Active Directory to implement policies and update and reset user information.

·          Installed, maintained, managed, and coordinated LAN and WAN infrastructures, including PC workstations, network cabling, and related peripheral equipment required for efficient network operation.

·          Established and implement LAN policies, procedures, and standards and ensure that network operations align to client and company objectives.

·          Presented technical information to management to make recommendations for the purchase and installation of hardware, software, and telecommunications equipment.

·          Performed basic diagnosis, documentation, maintenance, analysis, troubleshooting, repair, upgrade, and replacement of computer hardware and software, and peripherals.

·          Used software and hardware diagnostic tools to evaluate systems for compliance with quality standards.

·          Maintained current inventory of computers, printers and peripherals.

·          Prepared monthly, quarterly and semiannual reports.

EDUCATION

Associate in Applied Science, Information System Technology

COMMUNITY COLLEGE OF THE AIR FORCE

TECHNICAL SKILLS

OPERATING SYSTEMS: MS-DOS 6.22, Windows 3.11, Windows 95, Windows 98, Windows 2000, Windows XP, Windows Vista, Windows 7, Windows NT 4 Server

NETWORK PROTOCOLS: TCP/IP, DHCP, DNS, WINS

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