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Computer Field Service Technician Resume Format in Word Free Download

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HALLE MANLEY

309 Taxville Road                                                                                                           C: 919-475-9876
York, Pennsylvania 17001                                                                                  Email: halle@yahoo.com                       


SUMMARY

Over 8 years of operations leadership management experience and 3 years IT experience designing and implementing solutions within the information technology area. Multitalented experienced professional with a proven ability to manage/support projects with responsibility and efficiency.  Major strengths include leadership, organizing, team building, analytical and communications skills.  Additional skills include:

·          IT Project Management
·          Computer Field Technician
·          IT Product Development
·          Computer Sales
·          Software Development Lifecycle Process
·          IT Infrastructure Installation

 

EDUCATION


M.S. Project Management – George Washington UniversityWashington, DC (Graduate Work)
Microsoft Certified System Engineer – New Horizon Computer Training – (In process)
 B.S. Technology– East Carolina UniversityGreenville, North Carolina
M.S. Management – East Carolina UniversityGreenville, North Carolina

CERTIFICATION

·          Project Management Professional (PMP) By The Project Management Institute (PMI)
·          CompTIA IT A+, Network+ &  Security+ Certified By Computer Training Associates (CompTIA)
·          Microsoft Certified System Administrator & Microsoft Certified System Engineer (MCSA & MCSE In-process)


NEW HORIZON MCSE COMPUTER TRAINING IN YEAR 2008 - 2012


·          Implementing & Supporting Microsoft Windows XP Professional
·          Managing & Maintaining Microsoft Windows Server 2003 Environment
·          Implementing, Managing & Maintaining a Microsoft Windows Server 2003 Network Infrastructure
·          Implementing, Managing & Maintaining a Microsoft Windows Server 2003 Network Infrastructure-Network Host
·          Implementing & Administering Security in a Microsoft Sever 2003 Network
·          Planning, Implementing & Maintaining a Microsoft Windows Server 2003 Active Directory Infrastructure
·          Implementing & Administering Security in a Microsoft Windows Server 2003 Network
·         Designing Security for Microsoft Windows Server 2003 Network

COMPUTER WORKING KNOWLEDGE

 

AIX, UNIX, FORTRAN, COBOL, SAS, Basic, CNC Programming, Configuration Management Version Control (CMVC), Microsoft Project, Visio, Word, Excel, Outlook, PowerPoint, NetMeeting, Apex, Win Total, Lotus Notes, Lotus 123, WordPro, Lotus Freelance Graphics, Web Conference, Adobe Acrobat, Krono’s, Seven Basic Tools of SPC, TCP/IP, Microprocessor, Digital Logic, Robotics, Fiber Optics & Automated Systems, Electronic Communication, Industrial Solid State Controls, Circuit Analysis, Electronics & Electricity.

PROFESSIONAL EXPERIENCE


BAE Systems Defense Contractor, York, PA                                                    2008 – Present
Operations Supervisor III for Final Assembly

·         Acted as a liaison to safety, quality, planning, finance & human resources.
·         Identified schedule risks, risk impacts, resolved problems, controlled resources to budget, facilitated team meetings & communicated issues to all levels of management.
·         Directly responsible for meeting military customer requirements, customer delivery, defect incident rate, productivity, cost reduction for military tracked (Bradley Fighting Vehicle) and armored wheeled vehicles.
·         Accountable for managing an operating budget of 2M, met major project milestones up to 45M and launched product upgrades.  Supported the prototype design of the Super Bradley Fighting Vehicle and the program launch of the Situational Awareness Vehicle, Soldier Bradley Urban Survivability Kits and Automatic Fire Extinguisher System.
·         Worked with defense business partners to deliver military vehicles to the US Army & Marines (General Dynamics, Raytheon, L3 Communications, DRS, Defense Contract Management Agency, Red River and Letterkenny Army Depot)

Geeks on Call, RTP, NC                                                                                   2008 - 2008
Computer Field Service Technician

·         Responsible for providing home & small businesses with computer solutions for Windows-based PC's, troubleshoot & repair hardware & software issues, set up and troubleshoot networks (wired & wireless), responsible for prospecting, field marketing, recommend Service Agreements & perform upgrades, and provide consulting & training services.

Manley’s Consulting, Self Employed, Durham NC                                           2008 – 2008
Project Installation Consultant, Information Technology Infrastructure (Multiple Projects)

·         Install new or upgrade existing client equipment (HP, Pomeroy IT Solutions, Advantage Technical Resourcing / TAC Worldwide, Smart Source Staffing, Golden Star Technology, Bartech ) at customer site, interfaced with customer representative, client & 3rd party technical support, installed & configured new equipment, verified equipment is configured & working properly, returned old equipment to original manufacturer, gain customer acceptance & complete all necessary documentation.
·         Plan for project installation of Lexmark & HP Multifunction Laser Jet Direct Commercial printers, TandBerg Audio & Video Tele-Conference equipment for major Federal Government Legislative, US Postal Inspection Service Offices & Lowe’s Home Improvements.
·         Networked & set up 30 Computer Workstation for major North Carolina University with Juniper firewall, Cisco Linksys Network Attached Storage & hubs.
·         Set up & configured 17 NVIDIA Dual Monitor Workstations, Disked Wiped 21 workstation hard drives & completed asset inventory for a Top 5 Mortgage Company.
·         Set up Hubs, Point Of Sales Signature Capture Pad, KMV switch & HP DC 7700 Server for a Top 5 Wireless Retail Customer.

Eaton Corporation, Roxboro, NC                                                                    2004 – 2008
Team Lead for Final Assembly

·         Managed a team of associates & acted as a liaison to quality, engineering, planning, purchasing, safety, finance & human resources.
·         Identified schedule risks, risk impacts, resolved problems, controlled resources to budget, facilitated team meetings & communicated issues to all levels of management.
·         Directly responsible for meeting customer requirements, customer delivery, defect incident rate, productivity, cost out and team member reviews.
·         Knowledgeable of ISO 140001, QS 9000 & TS 16949 Certification Process, Lean Six Sigma Concepts & Value Stream Map Diagrams.
·         Achieved project profit plan for sales, operating profit, ROI, fixed & variable expenses.
·         Met launch plan & volume increases for the GM, Toyota, VW Programs.
·         Planned, executed & launched the start up of GM, Mercedes, Toyota, Audi & VW components.
·         Reduced cost by $356k, product cost by 10% & defects by 5%.
·         Utilized Microsoft Project to develop an integrated schedule & track deliverables.

Circuit City Discount Electronic Stores, Tucson, AZ - Durham, NC                   2002 – 2004
Certified Computer Sales Counselor

·         Met sale goals for volume, service plan, accessories, attachments & customer returns for three consecutive months.  Supported customer with installations & upgrades.
·         Provided customers with a total product solutions for computers, Networking, broadband, PDA’s, digital cameras & cellular phones resulting in increased sales. 

IBM Corporation, Storage System Group, Tucson, AZ                                     2000 – 2002

Project Manager, Information Technology Enterprise Disk Storage Server Development


Project Manager for the Enterprise Disk Storage Server Product Development Team (PDT) that achieved:  schedules, budget, milestones, requirements and business objectives for seven multi-million dollar programs (30M – 250M).   Utilized the Integrated Product Development (IPD) Life Cycle Process, Project Management Methodology and Software Development Waterfall Test Process & Software Development Life Cycle Process to deliver multiple programs for the Enterprise Hard Disk Storage Server Program.
·         Delivered a project that gained 1% market share from disk storage competitors & increased revenues by 11% or $75,000,000.
·         Completed a project on plan with larger external vendor disk drives that decreased cost/megabyte and increased IBM’s market competitiveness by 1%. Met IBM’s internal IPD ISO audit requirements.
·         Decreased development expense by 5% & total program 3% below budget.
·         Project Liaison between key functional areas & groups from a global geographical prospective.
·         Defined project requirements, schedule, measurements & quality expectations.
·         Accountable for identifying risks, risk impacts, resolving problems, managing scope creep (Integrated Change Management), controlling resources, facilitating team meetings and communicating issues to all levels of management.
·         Coordinated and created Decision Checkpoint Proposal packages, business cases, program collaterals and launch delivery of offer to keep executive management informed on program status from inception to completion.
·         Led a small team to deliver microcode/firmware component deliverables on a segment of a program.
·         Utilized Microsoft Project to develop an integrated schedule and track deliverables
·         Used Earn Value Techniques to manage projects
 

PROJECT MANAGEMENT DEVELOPMENT


Microsoft Project Fundamentals & Intermediate, Project Management Orientation & Fundamentals, Managing Product Development & Programs, Project Time and Cost Management, Project Risk, Opportunity Management, Project Human Resources and Communication Management, Leadership in a Project Team Environment, Contracting for Project Managers, Financial Management for Project Managers, Product Development & Launch Process, Managing Product Development & Product Introduction Programs, Project Management Tools,
Principles & Practices for Engineering & Technical Professionals, Growing Through Customer Focus, Seven Basic Tools of Statistical Process Control

 

LEADERSHIP DEVELOPMENT


Dale Carnegie Leadership Training, Zinger Miller Front Line Leadership, Team Facilitator, Facilitation Skills I, ROPES, Management & Development, Supervision & Leadership, Conflict Resolution, Dealing With Difficult People, Time Management, Business Finance for Managers



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