Clinical Operations Management Resume Format in Word Free Download -->

Clinical Operations Management Resume Format in Word Free Download

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OLIVIA RODINO
309 Sharon Street, Apartment 2 • Waltham, Massachusetts 02001
(203) 901-9876 • olivia@gmail.com

CLINICAL OPERATIONS MANAGEMENT

Accomplished Clinical Operations Professional with track record of successful operations management, staff leadership and procedure development. History of saving money and streamlining operations. Offered consulting position due to expert-level knowledge and performance. Certified Pharmacy Technician with wide range of experience in pharmacy management. Experienced in providing assistance in clinical studies and oversight in Medical, Pharmacy, Travel and Pharmacy Benefits Management. Areas of expertise include:

Account Management • Clinical Operations • Problem-Solving • Leadership
QNXT Implementation • Pharmacy Management • Administration • Budget Oversight


PROFESSIONAL EXPERIENCE
                                                                                
ALOHACARE, Honolulu, Hawaii • 2007-Present
Nonprofit agency offering medical and pharmacy benefits to Hawaii’s underserved population, specifically Medicaid and Medicare patients, and employing more than 200.

Clinical Operations Consultant (2011-Present): Creating and developing multiple standard operating procedure (SOP) documents for Centers for Medicare and Medicaid quarterly and annual state/federal reporting. Facilitating QNXT implementation and creating numerous training documents for inputting authorization into QNXT for Pharmacy Department.

Manager of Clinical and Pharmacy Operations (2007-2011): Oversaw medical, pharmacy, travel and pharmacy benefits management for Clinical Operations and Pharmacy departments. As PBM manager, oversaw annual audits, Medicare benefit set-up, formulary set-up and changes to existing benefit plans as well as additions of new plans. Facilitated annual on-site review of financials Provided daily oversight of medical authorization request and prescription authorization data entry. Developed metrics to monitor performance of authorization technicians, including implementing daily quotas to meet state requirements. Developed corporate polices and created training documents. Served as Chairman of Corporate Business Rules committee. Recruited staff. Interviewed prospective employees. Completed job performance reviews for 20 staffers. Cross-trained technicians. Reconciled travel invoices.

Achievements:      
  • Saved agency $30K by researching and developing system to create pharmacy formularies in-house rather than contracting with outside vendor.
  • Streamlined workflow between clinical departments.
  • Reduced departments’ turnaround time by 60% within 90 days—from 12 days to 5.

                                                                                                                             
HOSPITAL OF CENTRAL CONNECTICUT, New Britain, Connecticut • 2006-2007
Hospital providing comprehensive healthcare and services to local community, employing more than 3K staffers and more than 500 physicians.

Pharmacy Technician CPhT: Prepared intravenous and chemotherapy infusions. Prepared and filled narcotic orders. Provided medication requests to all ambulatory and intensive care floors. Served on IV committee to ensure IV room was up to Occupational Safety and Health Administration code. Acted as liaison for Oncology and Behavioral Health Departments during case studies for trial medications, organizing medications and providing administrative support for studies.

Olivia Rodino
 Page 2
olivia@gmail.com



CVS PHARMACY, Berlin, Connecticut • 2001-2006
Pharmacy with more than 7K locations nationwide, providing prescription medications, healthcare products, and in some locations, “Minute Clinics” for customers.

Pharmacy Technician CPhT: Entered and filled medication prescriptions. Resolved insurance rejections. Purchased pharmacy inventory. Trained new technicians in pharmacy operations.



EDUCATION

Bachelor of Arts in English
Central Connecticut State University, New Britain, Connecticut
                                                                                       


PROFESSIONAL DEVELOPMENT

National Certification
Pharmacy Technician

Manager Training
Hawaii Employers Council

Grant Writing Course
University of Hawaii



COMPUTER SKILLS

Microsoft Office Suite
SharePoint





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