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Ava Nash
309 Warburton Avenue, Apt. 126 914.419.9876 Yonkers, NY
10001
ava@gmail.com
Client Engagement-Delivery Manager
Solution/Prof Services Sales Client Relationship Management Business Development
Engagement
Management Project & Delivery Management Strategic Planning
I am a client-focused IT professional with end-to-end application
development and implementation experience. I am valued for my technical and
business acumen. My experience includes
business development, team selling; client needs assessment and assisting in
the development of enabling solutions.
I have assembled and led cross-functional, on-shore and off-shore
multi-geographic teams to top performance in implementing solutions -- on time
and on budget -- to achieving my employers’ and my clients’ corporate goals and
vision.
PROFESSIONAL HISTORY
AVAcorp LLC (StartUp), Edison, New Jersey
Client Engagement Director
2009 – Present
·
Coordinate the cross-functional global delivery
team’s (U.S. & India) efforts during the sales and post sales delivery and
implementation to insure on time, on budget and the highest customer
satisfaction
·
Examples of implementation and roll-outs include:
o Proprietary Collaboration
and Social Media Applications built on Microsoft’s SharePoint Platform
o $1MM
mind-mapping & collaboration Adobe Flex development engagement with $50K
monthly-recurring revenue
o
Consolidation of various business unit
portals into a Microsoft SharePoint Enterprise Portal. Engagement included working closely with client’s
Marketing Department and with AVAcorp’s User Experience & Interaction
Design Practice
o
Migrated SharePoint HR application to BPOS
·
Develop relationships, strategic and
tactical planning with Trusted Partners to generate joint opportunities and
grow our revenues
·
Develop trusted partnerships with clients
by understanding their business and their needs to insure the success of
on-going projects and to promote a long-term relationships
·
Provide
customer feedback to AVAcorp’s Product managers to improve our products and
services
SUN MICROSYSTEMS, Inc., New York, New York
Engagement Manager/Principal
2005 – 2009
Accounts covered: Citigroup, Bank of America, AIG, AXA
Financial, New York Life, ING
·
Exceeded my $1.3MM annual professional
services sales goals
·
Engaged with client Executives to develop
Trusted Partnership status and help them meet their corporate goals and
initiatives and to also grow Sun’s business
·
As
advocate for our Strategic Accounts, I engaged with our internal engineers to
insure that these customer’s needs were addressed in our products and services
·
As the
Professional Services Account Executive, responsible for Professional Services Account
Planning and Governance - completely responsible for all Client Management
processes – Plan-Sell-Deliver-Manage
·
Examples of P&L and multiple project oversight of
strategic, multi-vendor/multi-partner/multi-geographic teams of strategic
client engagements including:
o
Sun Messaging project in Japan $500K 25% Margin
o
E25K Oracle Architecture Assessment $350K 40% Margin
o
Storage & Data Lifecycle Assessment
& Arch. $175K 40%
Margin
o
Consolidated BU portals into an Enterprise
Portal $111K 30%
Margin
o
Design and implantation of QA Testing Lab $ 125K 35%
Margin
o
SOA Strategy $100K 40% Margin
·
Developed
an Account Plan for the scopes in my account portfolio – with details of the
relationships required, the opportunities that have to be chased, and the
revenue expected from such opportunities, as well as, potential threats and
weaknesses that need to be addressed
·
Negotiated
pricing within the scope of the Master Services Agreements and Sun’s stipulated
margins
·
Contributed
to pre-sales proposals for new business development outside of account scope
·
Provided
necessary input for building future alliances with relevant service and product
vendors
·
Responsible for developing
proactive, preventative processes in preparation for unexpected critical
performance escalations and managing and resolving identified issues
PepsiCo, Purchase, New York
Senior Manager
eBusiness and Selling Capabilities, 2000 - 2004
·
Developed strategy and implemented web-based enabling Sales
and Marketing capabilities for frontline users, increasing sales productivity
by 100%
·
Developed
the web-based Pepsi-Wal-Mart Sales Reporting Application using Business Objects
to mine Wal-Mart’s Retail Link point-of-sale data and create ad hoc and canned
reports, historical analyses, and Corporate Scorecards
·
Responsible
for assisting the Field Sales Team with critical point-of-sale Reporting issues
and escalations
·
Developed
and implemented a digital intellectual asset repository with taxonomy for easy
search and retrieval of Account-focused content. This web-based repository became the
Electronic Pepsi Information Exchange Application Sales and Marketing Portal,
ePIX
·
Earned
the Chairman’s Award
·
Implemented a Virtual Private Network. The field force had been using ‘dial up’ to
download reports, scorecards and PowerPoint presentation decks
IBM,
New
York, New York
Senior Project/Engagement
Manager, 1998 - 2000
Client: Columbia
Presbyterian Hospital
- Managed and helped to grow a $25 MM integration project engagement
- Responsible for resolving performance and
delivery issues
- Earned IBM’s highest Customer
Satisfaction rating
Client:
BlueCross/BlueShield
Managed a $14 MM design, development and
implementation of a new internet-enabled IT infrastructure architecture to
replace the client-server architecture
Elected first Chair of the IBM Alumni
CIBER, Inc., New York, New York
Project and Field
Manager, 1995 - 1998
Managed AIG's Account Activity, Domestic
Brokerage Accounting and On-Line Sales Applications and grew the consulting account
Responsible for Reporting & Performance
issues and escalations
Grew and managed the relationship of
Ciber-consulting colleagues on our AIG Account to $1MM
CS First Boston, New York, New York
Senior Programmer
Analyst, 1993 - 1995
Managed and redesigned
the Legal Compliance System and Project Accounting Control Environment
Application and provided support for reporting issues
ADDITIONAL EXPERIENCE
sHEARSON LEHMAN, New York, New York
Programmer
Analyst, 1990 – 1993
·
Converted
the Smith-Barney Tax Database to Shearson’s Monthly Trades & Distribution
Systems
·
Contributed
to the design, code and implement the Original-Issue Discount Securities System
The Equitable financial companies, New York, New York
Programmer, 1988 – 1990
·
Converted
1099 Application from WANG to IBM
·
Helped
design, code and implement the 1099 Correction System
EDUCATION
Digital Consulting Institute eUniversity
Professional
Certification in Implementing Enterprise Architecture
Columbia UNIVERSITY, Professional Certification in Computing
New York, New
York
The College of Mount St. Vincent, B.A.
Economics
Riverdale, New York
FOREIGN LANGUAGE
Fluent in
Spanish
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