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Client Delivery Manager Resume Format in Word Free Download

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Ruby Plante
309 Satucket Road, Rockland, MA 02001•781.982.1230•ruby@yahoo.com
Summary
Seasoned IT Leader with over fourteen years of experience with nine years of experience managing global teams and systems in a variety of progressively responsible roles. A dependable leader, with a proven record of developing and implementing global, enterprise IT solutions, providing effective leadership, and managing outsourced engagements. 


Experience
December 2007 – Present                                           CIBER Inc.                                                             Woburn, MA
August 2010 – Present                                                         Client Delivery Manager                                                                                                       

·         Overall responsibility for delivery and client based P&L of $15M in outsourcing projects at clients in the Financial Services and Pharmaceuticals industry including a top ten CIBER client.
·         Increased gross profits by 8% at one client through add on business and driving down labor costs by moving work to lower cost locations around the globe.  Combined a Tampa and Poland based roles in Poland.
·         Manage additional sales efforts for clients in assigned portfolio resulting in $1.5M in Total Contract Value.
·         Client projects include: SQL DBA, Service Desk (Help Desk), Deskside Support, Server Administration, Messaging, Business Objects, Project Management, Siebel and Informatica.
·         Projects were delivered on-site, domestic delivery center, India and Poland.  Advised client as where best value would be based on technology and situation.
·         Travelled to many of CIBER’s delivery centers including India, Poland and Tampa.
·         Regularly met with client managers and executives to discuss status and explore new opportunities.

December 2007 – August 2010                                          Service Delivery Manager (IT Outsourcing Division)                                         

·         Manage a forty (40) person, multi-site, End User Computing engagement for CIBER’s largest client in the New England region.  This project was staffed in Boston, Raleigh and San Diego.
·         Successfully transitioned the engagement to a service delivered remotely from Tampa, FL and Bangalore, India.
·         Managed a thirty (30) person Siebel, Business Objects and Informatica offshore effort.
·         Sold add on projects, such as IMAC’s, and one time project work, to the core offering with total contract value of 250k.
·         Regularly met with client management to discuss program progress, changes and performance.


May 2000 – October 2007                                          Keane, Inc.                                                                Boston, MA
                                                                                    Global Messaging & Collaboration Manager

·         Managed a global team in the US, UK and India.
·         Travelled to 4 Keane facilities in India.
·         Increased effectiveness of collaboration and knowledge sharing transitioning 9000 employees from Lotus Domino to MS Exchange/SharePoint.
·         Integrated data, infrastructure, applications and staff on 9 acquisitions
·         Designed, developed and implemented BC/DR plan for global messaging and collaboration environment.
·         Developed, staffed and managed PeopleSoft environments, including Weblogic, Peopletools, Cognos and Crystal Reports, as well as managing and integrating legacy systems from company acquisitions.
·         Deployed Lotus Notes and IMAP clients to 4000 users, performing training and user support tasks.
·         Integrated nine acquisitions into the existing company messaging and application architecture by performing planning, implementation, user training, and technical tasks. Overseeing architecture for an enterprise wide platform shift from Lotus/IBM to Microsoft Exchange, SharePoint, LCS, OCS, Active Directory, Groove and other various components.

1999 -2000                                                                      Lotus Development Corp/IBM                            Cambridge, MA
                                                                                                System Administrator

·         System Administrator for Lotus brand internal and external websites
·         Managed Lotus Quickplace sites for Lotus sales organization
·         Managed Learning space for internal departments

1996 -1999                                                                      Keane, Inc                                                        Boston, MA
Consultant

·         Worked on a Defined Contributions System for a major financial institution
·         Converted client data using JCL and COBOL on MVS system·         Acted as liaison between client and technical team after demonstrating leadership and initiative.·         Assigned to Corporate to initiate Lotus Notes.  Became Lead Lotus Notes Administrator within 3 months.

 Attended University of Southern Maine
Major – Political Science
1989 - 1991


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