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309 201st St St. Albans, New York 11001

Phone 718-776-9876 E-mail joy@hotmail.com

Joy Johnson

Profile	Professional with over ten years of administrative and customer service experience within both the public and private sectors. Proficient in a variety of computer software programs including Microsoft Office products. Motivated, enthusiastic, and would contribute to your company’s success.
Work experience	02/2007- 07/2010           HQ Global Workplaces, LLC                                                  Uniondale, New York Sr. Client Service Representative §   Coordinate administrative workflow for the center by prioritizing, and reviewing workflow of team members. §   Perform word processing; create spreadsheets and presentations, other creative projects as requested by client. §   Responsible for marketing and promoting services in order to generate center revenue. §   Serve as backup to management with prospect/sales calls. §   Troubleshoot basic technical issues and program phones. 12/2005- 01/2007          East Orange Revitalization & Development Corp             East Orange, New Jersey Administrative Assistant §   Assist the Executive Director in filing various applications. §   Oversee day to day operations including general office responsibilities. §   Complete one on one and group sessions with clients. §   Provide social services to clients. §   Assist in the upgrade of the record keeping systems. 07/2004-06/2005           Essex County College                                                          Newark, New Jersey Clerical Assistant §   Assume duties such as filing, faxing, copying, and general organizational responsibilities. §   Perform high volumes of data entry. §   Design monthly bulletin boards. §   Register students for classes. §   Work with the assistant registrar on special projects. 07/2003-04/2004            Wanda Best Health Care                                                   Elizabeth, New Jersey Office Assistant §   Work with training manager to develop and implement New Employee Orientation Program    §   Schedule full-time job applicants and coordinated applicant testing. §   Produce updated forms for capturing employee and client information. §   Perform quality control phone calls.   §   Design a series of seminars to keep the Home Health Aides’ certifications up to date. 03/2003-06/2003             MBNA                                                                                 Newark, New Jersey Telesales §   Contact existing customers to provide upgrades to their current services §   Update customer information during the phone call. §   Utilizing pre screened information made cold calls to potential customers. 02/2001-01/2002             EquiServe                                                                            Edison, New Jersey Sr. Customer Service Representative §   Train and evaluate a team of 30 employees.  §   Create weekly schedules and reports. §   Give daily meetings and updates as required by the company.  §   Receive escalated phone calls and emails.
Education	09/1994-06/1999            West Side High School               Newark, New Jersey           Diploma 09/2010 - Present            Nassau Community College       Garden City, New York
Volunteer experience	I volunteered at the East Orange Revitalization & Development Corporation.  During my time there my proficiency in the basic day to day operations of the company increased.  This included the intake procedure as it relates to gathering client information, data entry, payroll and accounts payable.
References	Available Upon Request

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