Chief Administrative Officer Resume Format in Word Free Download -->

Chief Administrative Officer Resume Format in Word Free Download

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SUMMARY

Executive leader with a broad background and experience in enterprise operations, facilities management, organizational processes and streamlining, business affairs management and human resource expertise.  Scope of organizational leadership includes working in Professional Services, and Entrepreneurial owned organizations with objective to streamline and manage infrastructure and daily operations.  Enterprise processes resulting in optimal end goals also a large focus and skill set.  Strengths include facilitating and managing business and legal affairs matters as pertain to the organization and top management, licensing protocols for executives in multiple states and managing vendors for facility operations and negotiations.

Areas of Expertise

General & Operations Management
Corporate Vision & Strategic Planning
Outsourcing & Procurement
Profit & Loss Management
Change Management
Merger & Integration Strategies
HR Development & Training
Team Building & Leadership
Brand Management
Client Service & Satisfaction
Continuous Process Improvement
Manage Horizontal work flows
Real Estate Acquisition & Management
IT Oversight & Advisory Review


PROFESSIONAL EXPERIENCE

SingerLewak LLP                              Chief Administrative Officer                              2004 – current
SingerLewak is a regional Accounting and Consulting firm with over $45MM in revenue and 6 locations.  Consistently ranked in top 100 CPA firms nationwide, and consistently ranked Best Places to Work in Southern and Northern California markets.
Recruited as CAO to support a planned organizational restructure due to growth, to provide management oversight to internal Firm Support groups.  With significant firm growth; therole expanded to include Real Estate acquisitions and management as well as Risk Assessment and Management.
Real Estate: Knowledgeable in lease negotiations, full floor expansions, facility management and closures.  I worked with building and tenant brokers and our real estate attorney for fair but aggressively favorable terms.  I’ve led project teams for full floor expansions several times, in multiple locations, as well as smaller floor expansions where construction was managed in the same space in which we were currently working.  Working with IT management for best technology placement as well as with contractors, furniture vendors and architects to maximize space utilization.  I’ve managed sublease tenants in multiple offices w, as well as managing closeout of poorly performing offices.
Risk Management: Creating a Risk Management matrix, I co-managed (with the Managing Partner) professional liability renewals and negotiations, general business renewals including Directors & Officers insurance and Cyber Liability insurance and Business Recovery subscription. 
Both of these roles positioned me to work closely with legal counsel:  Real Estate, Contracts, Professional obligations due to subpoena requests from both courts and regulatory agencies (SEC, IRS) , licensing for out of state engagements, Partnership matters and HR related legal matters. 
I provide oversight management to each of the Directors in HR, Marketing, Professional Development & Training, and Information Technology, as well as direct management to Administrative personnel throughout the firm. Managing through Processes within each area, with a focus on horizontal work flows (individual processes vs. interactions between processes), making sure that existing management processes are compatible with new or redesigned business processes.  Providing single-voice communications to Firm Leadership on Firm Service Support.



TRG Customer Solutions (formerly Alert Communications) Exec VP/Operations1986 – 2004
Providing onshore, offshore, near-shore and blended delivery options from contact centers on two continents, helping companies accelerate revenue growth and improve operational effectiveness)
Alert Communications was a $16MM outsourced call center business, creating customer-centric programs to support brand recognition and standards for our client’s products and services. Programs were designed to help our clients maximize their brand value and decrease costs without sacrificing quality.  Our clients were in a variety of industries, both private and public.
At its peak, Alert maintained 10 offices and over 300 employees; over which I was responsible. 
Managing the departments of IT, HR, Training and Call Center Operations
I provided strategic direction in
  • Benchmarking utilization
  • Set and maintain Quality assurance of project deliverable, including theclient’s  standards of performance
  • Set and maintain quality metrics for productivity standards
Alert was acquired by TRG Customer Solutions in 2002 and ceased Southern California operations in 2006.

EDUCATION

Bachelor of Science - Arizona State University             


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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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