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Call Center Volunteer Resume Format in Word Free Download
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Sarah Pocklington
309 N. Lanoitan Avenue
National City, CA 91001
Cell: 619-721-9876
Sarah.pocklington@gmail.com
Summary
of Qualifications:
·
Excellent office, clerical and
customer service skills
·
Superb written and oral
communication skills
·
Profound ability to multi-task
and a highly motivated self-starter
·
Confidentiality
·
Detail oriented, organized and
conscientious
·
Ten-Key by touch
·
Typing 55 net words per minute
·
Microsoft Word
Employment
History:
American Red Cross
3950 Calle Fortunada
San Diego, CA 92123
(858) 309-1478
Supervisor: Frances Arnal
5/11 to present when needed
Call
Center Volunteer:
·
Received incoming calls from
potential students for training classes.
·
Performed data entry of personal
and credit card information using SABA.
·
Handled other calls, filtering
out the information then transferring caller to correct departments or
agencies.
·
Filing of student records.
·
Various other volunteer duties
as assigned.
Maxell Corporation of America
1725 Dornoch Court
San Diego, CA 92154
(201) 794-5900
Vice President: Mr. Kiyohara
6/89 to 9/96
Accounting
Assistant:
·
Oversaw accounts payable.
·
Directly worked with vendors to assure
proper balancing and posting of accounts.
·
Responsible for keeping daily records of
accounting and processed all pertinent records.
·
Prepared documentation with proper
coding according to accounting procedures and polices.
·
Performed data entries and generated
checks to send to vendors.
·
Audited entries, balances and accounts
for proper, accurate coding and payment amounts.
·
Complied with state, federal and company
policies related to GAAP regulations.
·
Analyzed and produced financial
statements on the monthly basis to balance A/P system.
·
Provided customer service to vendors
regarding payments or verification of shipments.
·
Responsible for weekly bank deposits,
and wire transfer of funds for payroll and disbursements.
·
Bank reconciliations of corporate
checking and payroll accounts.
·
Assisted with payroll data entry
training as well as other duties as assigned.
Vice
President Secretary:
·
Prepared and distributed correspondence
reports and documents.
·
Organized meetings, conferences and
managed travel arrangements.
·
Arranged and confirmed appointments.
·
Handled incoming mail, and other
confidential material.
·
Communicated verbally and in writing to
answer inquiries and provide information.
·
Handled and balanced $600.00 petty cash
fund.
·
Replenished postage machine.
·
Assisted with all facility issues
regarding security, janitorial, and supplies.
·
Developed company rideshare program
·
Developed company safety training
programs.
Home Depot
390 East “H” Street
Chula Vista, CA 91910
(800)-466-3337
8/86 to 6/89
Head
Cashier:
·
Scheduled work shifts, breaks and
lunches for all cashiers.
·
Conducted all training for front line
cashiers.
·
Balanced cash drawers.
·
Approved all checks over $100.
·
Handled customer complaints.
·
Wrote employee shortage of cash drawer
slips.
·
Investigated repeated shortages of cash
drawers with Loss Prevention Department.
·
Wrote yearly performance reviews.
Education:
Kelsey Jenney Business College
San Diego, CA
Accounting/Computer Applications
Associates Degree
5/87 to 4/89
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