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Valerias Rodriguez

309 Veto Street Apt 2R

Providence, RI 02001

Cell: (978) 265-1230

Email: Valeria@yahoo.com

QUALIFICATIONS:

·         Work well without supervision

·         Bilingual English/Spanish with the ability to translate

·         Ability to prioritize and remain focused on the essence of an issue

·         Excellent with customer support services

·         Skilled at learning new concepts quickly while working well under pressure

EXPERIENCE:

11/11-03/12     Citizen Bank Financial Group                                           Cranston, RI

Call Center Specialist (Temporary Assignment)

·         Inbound call center; answering questions regarding bank policies and procedures

·         Offered alternative ways to save time and money with products the company has

·Process any claim to our fraud department with accurate detailed affidavits

·Reach weekly and monthly sales goals and quota time

·Assisted customer with Online Banking issues; such as password reset and troubleshooting

·Friendly and positive attitude while empathizing with different situations

11/08-11/11      Piercing Pagoda                                                                Providence, RI

Assistant Manager

·         Train, supervise and encourage employees to perform to their best ability and company standards

·         Attend daily conference calls and manager meetings

·         Safeguard incoming merchandise and enter into our inventory database

·         Work closely with Lost and Prevention to make sure all merchandise is accounted for

·         Neatly open and close the store in a manageable time, while safeguarding the jewelry and money

·         Conscious of surrounding during rush hour and holiday season

02/11-07/11     AAA                                                                                    Providence, RI     

Bilingual Roadside Call Counselor

·         Proficient with D-200 (Microsoft Base Software)

·         Calmly and efficiently assisted members with any roadside emergency

·         Answered all question regarding membership services and routed calls to proper department

·         Multi-task while working in a high volume call center

01/09-08/10     Allied Barton Security                                                       Warwick, RI

Security Officer

·         Greeted and directed MetLife visitors and employees to their destination

·         Answered incoming calls and took accurate notes for logs

·         Adhere that all MetLife employees had badge and clearance to the building

·         Control surveillance room; rover certain security check points

·         Maintained office organized, up to date with forms and have sufficient supplies

·         Update employee database

EDUCATION:

August 2010   Johnson and Wales University                                             Providence, RI

                              Bachelors Degree in Criminal Justice

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