Call Center Manager Resume Format in Word Free Download -->

Call Center Manager Resume Format in Word Free Download

in:
Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Yusuf Morgan
14 Olcott Street
Forest Hills, NY  11101
718-544-1010 (Home)       yusuf@nyc.rr.com (Email)

Summary of Qualifications
My qualifications include supervision of a call center, experience with computers (hardware and software). I have experience with MS Office, Windows95/98/2000/XP, Notes 4 / 5/6/8, Novell, ADS, VPN and various McKinsey proprietary software.
Work experience
11/2003 – 3/2010
McKinsey & Co.  New York City, New York
Helpdesk and IT Specialist
Responsible for providing technical support to 1000 + users in their North East Office cluster. Worked in a Windows 95/98/2000/XP/Win 7 environment.  Supported MS Office (Word, Excel, and PowerPoint), Helpdesk (proprietary app), Lotus Notes, Novel, ADS, Symantec Anti-Virus, Second Copy, Ghost and VPN/ Remote Access. Provided phone support to off-site users regarding various application and connectivity issues. Responsible for handling hardware related issues, as well as, dispatching & overseeing of technicians. Worked with ADS and Notes in an Administrative capacity. Liasoned with other depts. Responsible for all Call and Phone tracking reports, H/W authorized repairs and Blackberries.
3/1996 – 11/2003
I H S  New York City, New York
Corporate Helpdesk position for McKinsey & Co.
Responsible for providing technical support to 800 + users in their Firm office. Worked in a Windows 95/98/2000 environment.  Supported MS Office (Word, Excel, and PowerPoint), Helpdesk (proprietary app), Lotus Notes, Novel, Norton Anti-Virus, Second Copy and VPN/ Remote Access. Provided phone support to many off-site users regarding various application and connectivity issues. Responsible for handling hardware related issues, as well as, dispatching & overseeing of technicians. Worked with Novel and Notes in an Administrative capacity, As well as, interfacing with other depts. Responsible for all Call and Phone tracking reports & Skytel Pager billing.
  8/1995 - 2/1996
Remote Lojix, Inc.  New York City, New York
IT Tech
I worked in a consulting position to various companies. Responsibilities include coordinating moves, setting up of users and as a technical consultant. I am also responsible for hardware and software related problems
7/1991 - 4/1995
A&L Satellite, Inc.  New York City, New York
Director of Technical Operations / Call Center Manager
Worked in a managerial capacity in technical operations. Responsible for the daily operation of all computer and telecommunications equipment. Setup and coordinated projects for upgrading and replacing existing hardware/software. Maintained and installed computerized order entry system. Worked in a supervisory position in charge of 18 representatives. Responsible for aiding the representatives with technical and billing information. Coordinated the operations of various shifts with other supervisors to improve the response time and quality of our customer’s inquiries. Insured that all CSR material was up to date and that all representatives are properly trained. Helped to instruct CSR’s on use of computerized order entry system.
Education
Queens College   Queens, New York
Graduated in August 1989.
BA in Economics/ Computer Science minor.   3.05 GPA.
References

Available Upon Request.


Download Resume Format 
About Author of the Website:

Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

Follow her @ Google+ | Facebook | Twitter

0 comments:

Post a Comment

Resumes By Categories

1-5 Years Experienced CV 10-15 Years Experienced CV 10th Standard 12th Standard CV 15-20 Years Experienced CV 20-25 Years Experienced CV 30+ Years Experienced CV 5-10 Years Experienced CV Accounts CV Aeronautical CV Automobile Engineer B Com CV B Pharma CV B.Tech CV BA CV BA Philosophy CV Banking CV BBA CV BBM CV BCA CV BDS CV Beautiful CV Bio Technology CV BMS CV BPO Call Center CV BSC CV BSC IT CV Business Analyst CV CA CV Cashier CV CEO CV CFA CV Chemical CV Civil Engineering CV CMA CV Commercial CV Cook CV Cover Letter for Resume CS CV D Pharma CV Diploma CV Doctor CV draff Economist CV Electrical CV Electronics CV Engineer CV Fashion Designer CV Films CV Finance CV Foreign Resume Format Fresher CV GM CV Hotel Management Housekeeping CV HR CV ICWAI CV Import Export CV Industrial Engineering CV Instrumentation CV Insurance CV IT CV ITI CV journalist CV LLB CV M Com CV M Pharma CV M Phil CV M Sc Computer Science CV M Tech CV M.Tech MA CV Manager CV Marketing CV Mass Communication CV MBA CV MBA Event Management MBA Finance MBA Hospitality CV MBA HR CV MBA IB cv MBA Marketing MBA Production MBA Quality MBA SCM CV MBA System MCA CV Mechanical CV Medical Representative CV Mining CV MMS CV MS CV MSC CV Over 25 Years Experienced CV Paint Technology CV Pharmacy CV Phd CV Philosophy CV Project Manager CV Psychology CV Purchase CV Quality Engineer Real Estate CV SAP ABAP CV SAP Basis SAP BI CV SAP BO CV SAP CRM CV SAP CV SAP FICO CV SAP HR CV SAP MM CV SAP PP CV SAP SD CV SAP Security Six Sigma CV Special Resume System Administrator CV Teacher CV Textile CV Treasury CV USA Resume Web Designer CV

Home About-us Privacy Policy Disclaimer Advertise with Us Contact-us