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Miles Tokuyama

14 Bradford Place

Harvey, LA 70001

(504) 365-2121

or

(504) 919-1212 (cell)

miles@bellsouth.net

Current Security Clearance: Secret (Final) - inactive

Highest Security Clearance Held: Top Secret

EDUCATION/SPECIAL TRAINING/QUALIFICATIONS:

Completed new budget system (People Soft) training (SEP 2009)

NCURA 50th Annual Meeting (NOV 2008)

Completed People Soft 9.0 training (AUG 2008)

Financial Research Administration IX Conference (FEB 2008)

Completed People Soft 8.0 training (JAN & APR 2008)

NCURA 49th Annual Meeting: Unity Through Diversity (NOV 2007)

NCURA Region III/IV Spring Meeting, Nashville, TN – May 13-17, 2007

Financial Research Administration VIII Conference (APR 2007)

National Council of University Research Administrators (NCURA): Fundamentals of Sponsored Project Administration (FEB 2007)

Completed La Carte -Purchase card training (FEB 2007)

University of Phoenix: MBA (APR 2000)

Hawaii Pacific College: BSBA (JUN 1981)

Chapman College: AA (OCT 1978)

Naval Supply Corps School, Athens, GA (JUN 1983)

Officer Candidate School, Newport, RI (OCT 1983)

U.S. Department of Agriculture Graduate School: Evaluating and Reporting on Internal Controls (JUL 1991)

U.S. Department of Agriculture Graduate School: Preparation of Work Papers (Internal Auditing) (AUG 1991)

Defense Small Purchase (OCT 1985)

FT “B” School, Great Lakes, IL

FT “C” School, MK 68 GFCS, Great Lakes, IL

FT “A” School, Mare Island, CA

Awards:

Navy Achievement

Battle ‘E’ Award (2nd)

Meritorious Unit Commendation

National Defense Service Medal (2nd)

Sea Service Deployment Ribbon

Navy Good Conduct (3rd)

Armed Forces Expeditionary

Vietnam Service

Vietnam Campaign (4th)

Southeast Asia Medal (2nd)

Kuwait Liberation Medal

Work History:

August 2010 – March 2011: Manager, Contract Services.

Stewart Enterprises, Jefferson, LA.

·        Managed Contract Services Group and the processes required for accurate processing of contracts while meeting deadlines;

·        Built and maintained positive relationships between Contract Services and all departments within the company;

·        Analyzed reports that identified areas where additional training was needed and provide on-going training;

·        Tracked daily commission inquiry log;

·        Analyzed all commission issues using necessary reporting tools and provided proper feedback;

·        Verified compensation forms and hierarchy forms submitted by the field to ensure proper set up of counselors;

·        Reviewed weekly counselor termination report for accuracy;

·        Communicated issues timely and effectively with the field;

·        Managed daily activity of group with full comprehension of equity adjustments, clerical error cancellations, and commission charge backs;

·        Managed daily activity with Insurance sales processing and cancellations;

·        Managed owner linking process;

·        Implemented processing standards and metrics and managed team to ensure full compliance with processing standards and metrics;

·        Lead team in decision-making for proper processing procedures of non-standard contract issues;

·        Prepared monthly performance summary reports for management;

·        Identified and communicated opportunities for process improvement;

·        Reviewed daily reports to monitor the activity and performance of the group;

·        Conducted meetings with team members to ensure compliance with company policies and procedures, communicate new initiatives, and provide feedback to support continuous improvement;

·        Communicated and enforced company policies and procedures;

·        Worked on automation, wherever possible, of departmental functions and tasks to eliminate manual processes and improve performance.

January 2007 – October 2009: Business Manager.

LSUHSC, School of Medicine, Department of Biochemistry and Molecular Biology, New Orleans, LA.

·        Maintained accurate accounting of departmental budget and research accounts;

·        Prepared budget projections on 20 grant accounts from federal and state sources;

·        Responsible for closing documentation on 20 sponsored accounts;

·        Assigned expenditures to proper accounts and in accordance with federal, state, and University regulations;

·        Oversaw all re-budgeting and expenditure justifications;

·        Administered arrangements and finances for special departmental functions (e.g., retreats, recognition dinners);

·        Handled correspondence with federal, state and private funding agencies;

·        Handled preparation of departmental budgets and annual raise lists;

·        Processed time and effort reports on 20 grant accounts and space usage reports;

·        Acted as Department Head's representative as requested;

·        Accepted signatory responsibility for all departmental business documents;

·        Gathered information, and prepared reports for the Department Head, Dean or Central Administration official;

·        Established databases and spreadsheets for maintenance of departmental records.

·         Acted as a resource person, provided direct supervision of 4 office staffers.

·        Took an active role in processing, approving all forms, and took responsibility for all work done by the Business Office in the following general areas: Purchasing, Human Resource Management, Grant/Contract Budget Preparation, Grant/Contract Application Processing, Departmental Expenditures, Immigration Documentation Processing, Seminar Program Administration, Faculty Recruitment, Graduate Student Recruitment, Travel, and Departmental Inventory.

·        Maintained current information on granting agency regulations, application procedures, IACUC and IRB regulations, and choices of pertinent funding sources;

·        Provided guidance to faculty during grant application preparation.

November 2003 – September 2006: Director of Support -Logistics.

Northrop Grumman- Mission Systems, Defense Mission Systems Division, Avondale, LA U.S. Navy contract.

·        Provided technical assistance to the Pre-commissioning units for logistics information, outfitting and supply support services;

·        Point of contact for lessons learned and local outfitting procedures;

·        Provided Integrated Logistics Support assistance for major ship evolutions such as Sea Trials, INSURV inspection, Custody Transfer and LOA.

·        Provided crew training in outfitting procedures, COSAL use and maintenance and the preparation of ACRs.

·        Provided liaison for the precommissioning unit between SUPSHIP, NAVSEA and the shipbuilder;

·        Assisted the ship in the formulation and execution of the ship's loadout and the lock and key plan;

·        Maintained baseline COSAL and updated changes to provide ship’s force a comprehensive list of changes for validation.

·        Provided the Pre-commissioning unit Supply Department with assistance in developing notices, instructions and letters of authority;

·        Provided technical assistance in Supply service areas including Food Service, Ship's Store and Disbursing; 

·        Developed ship’s Load Out Plan for outfitting operating spaces;

·        Submitted ship’s inputs of General Use Consumables List (GUCL) Select items for outfitting ($365K);

·        Ordered ship’s Recreational Gear ($63K);

·        Additional duties include management oversight for the Engineering support provided by three subordinate personnel to the Pre-commissioning crews.

July 2000 – November 2003: Program Analyst.

L3/Technology, Management & Analysis Corp., Avondale, LA U. S. Navy contract.

·        Member of Ownership Team for LPD 17 Program.  Auxiliary Systems Functional Products Team (FPT) Lead for the Government. Acted as the first line Government representative in all matters pertaining to the Auxiliaries FPT. 

·        Supported, facilitated and reviewed Maintenance Engineering Analysis (MEA) performed on LPD 17 systems and equipment. 

·        Supported, facilitated and reviewed Provisioning Analysis performed on LPD 17 systems and equipment. 

·        Coordinated approval of recommended provisioning documents with NSWC Philadelphia and the Naval Inventory Control Point (NAVICP). 

·        Prepared Contract Deliverable Requirements List (CDRL) submission responses.

·        Prepared monthly reports tracking progress of Non-standard systems for all four FPTs.

·        Involved with coordinating Concurrent Engineering Supportability Analysis (CESA) review process with other gov't activities & ensuring different review points are completed in a timely fashion. 

·        Facilitated timely distribution of information to & from both Shipbuilder & Gov't team members as well as organizations charged with technical approval of logistics products for the LPD 17 Program.

·        Assisted with assembling metrics to track status of ship's systems undergoing CESA review. 

·        Collected status of CESA reviews from Electrical & Electronics, Hull & Propulsion, Outfitting & Weapons & Auxiliary FPTs & consolidates information into a single presentation used to track shipbuilder progress. 

·        Received Reliability Centered Maintenance for PMS Development certification.

·        Reviewed & commented on the NTSP for Ship Self Defense System MK42, Engineering Dept & IT division manning with the purpose of identifying potential manpower shortfalls.

·        Provided high quality review comments comparing manning between LPD 17 & LPD-4 Class ships. 

·        Submitted insightful comments for POM 03 issue papers on Palm Pilot cradle installation & connectivity with SWAN, computer workstation repair & Gold Disk.

·        Reviewed & provided constructive remarks on several plans submitted by Shipbuilder including: Supply Support Plan, Readiness Based Sparing (RBS), NTSP & CSPP, CESA & MEA Plans, Computer Program Configuration Management Plan & Manpower Optimization Program Plan.

Oct. 1998 – Jul. 2000: Parts Manager.

Gene Ducote Mazda-Kia, Gretna, LA.

·        Responsible for inventory control for automotive parts for both Mazda and Kia.  Oversaw daily operations of the Parts Department. 

·        Supervised three employees in support of the Service Department and Body Shop.  Reduced Mazda parts inventory from 3.5 months supply down to 2.0 months to meet Mazda standards. 

·        Ordered and received parts.  Increased the wholesale customer base by 6 percent during the past 12 months. 

·        Improved inventory accuracy for both quantity count and bin location.  Conducted last physical inventory in December 1999, yielded a plus 1.5% variation from the accounting office book value of the inventory. 

·        Conducted previous physical inventory in December 1998, yielded a minus 18% variation from the accounting office book value of the inventory. 

·        Improved customer satisfaction for both internal and external customers.

Jun. 1998 – Aug. 1998, Parts Manager.

Clean Fleet Auto Body Company, Metairie, LA. 

Ordered and received parts for body shop repairs. Ensured correct invoicing of parts to repair orders and correct pricing for ordered parts.

Jan. 1998 - May 1998, Service Consultant.  

Crescent City Infiniti, Metairie, LA.

Coordinated Infiniti customer service needs.  Responsible for setting service appointments, managing the loaner car fleet to coincide with service appointments, dispatching work to technicians, closing and invoicing all repair orders and handling customer satisfaction issues.

Jul. 1993 – Dec. 1997, Warranty Administrator.

Lexus of New Orleans, Metairie, LA.

Conducted daily oversight and execution of manufacturer’s warranty policies and manufacturer’s extended warranty and non-Lexus extended warranty policies.  Accountable for proper submission of manufacturer’s warranty claims, extended warranty claims, and non-Lexus extended warranty claims.  Accountable for managing average annual warranty receivables of $1.8 million and extended warranty receivables of $1.1 million.  Increased Service Dept revenues by providing Pick-up & Delivery service for Lexus of New Orleans customers located on the West Bank of the metro area.   Achieved Master Service Consultant and Master Parts Specialist status.  Significant contributor to attaining “Elite of Lexus” award for calendar year 1995.

Jul. 1992 – Jun. 1993, Restaurant Manager.

Denny’s Restaurant, Gretna, LA.

Responsible for daily operations, scheduling of employees, employee relations, inventory control, product rotation, fiscal control of daily receivables, hands-on supervision and training of all employees.

Apr. 1991 - May 1992, Internal Review Officer. 

Personnel Support Activity, NSA, New Orleans, LA.

Principle advisor to Commanding Officer on Command Evaluation and Management Control Program matters and Total Quality Leadership.  Knowledge of GAO Auditing Standards and Generally Accepted Accounting Principles including special internal reviews.  Knowledge of Federal Managers Financial Integrity Act, GAO Internal Control Standards, OMB Circular A-123, and Navy Instructions on Management Control Program requirements with ability to perform Risk Assessments and Management Control Reviews.  Awarded the Navy Achievement Medal for establishing Command Evaluation and Management Control Programs.  Improved efficiency and effectiveness of the Travel Claims division.  As acting Executive Officer, improved supply (logistics) effectiveness throughout the Personnel Support Activity network.

Dec. 1988 - May 1991, Squadron Supply Officer.

Commander, Maritime Prepositioning Ship Squadron ONE, FPO NY, NY. 

Principle advisor to Squadron Commander on all facets of supply (logistics) operations and management.  Prepared annual estimates for budget, procurement, and provisioning of helicopter spare parts for a four ship merchant marine squadron.  Acted as Logistic coordinator for nine ships during Operation Desert Shield in the Persian Gulf.  Demonstrated superb skills in implementation and administration of Supply programs and regulations to support four civilian merchant ships under the Military Sealift Command.  Maintained technical expertise throughout all of supply areas from contracting and disbursing matters to government reimbursable overtime and travel.  Implemented and maintained logistics management support plan to operate two flagship communications sites.  Provided guidance on logistics management for the masters of the four-ship squadron.  Personally coordinated logistic support for nine merchant ship squadron in Saudia Arabia and Jebel Ali, UAE during Desert Storm.  Demonstrated superior ability in budget preparation, justification and execution.  Qualified in areas of budget analysis, cost avoidance, and resolution of unique logistic support issues associated with a squadron of permanently deployed ships.

Sep. 1985 – Oct. 1988, Food Service Officer

Naval Station, Pearl Harbor, HI.

Principle advisor to Commanding Officer on all facets of daily food service operations.  Responsible for planning, budgeting, implementing and executing daily operations of two separate galleys (food service facilities).  Received special recognition from the Navy Foodservice Systems Command, Washington, DC for most improved galley operations.

Managed the food service operation at Kilauea Military Camp, a joint-service recreational facility located on the island of Hawaii.  Provided consultant services in the commercial activities conversion of the food service operation at the Brig, Naval Station, Pearl Harbor.

Jun. 1983 – Oct. 1985, Food Service and Sales Officer.

USS SIMON LAKE (AS-33), FPO NY, NY (Kings Bay, GA)

Principle advisor to Commanding Officer on all facets of daily food service operations and ship’s store operations.  As the Food Service Officer, responsible for planning, budgeting, implementing and executing daily operations of four separate galleys in support of an enlisted crew of 1100 and 80 officers as well as provisioning for 18 different FBM submarine crews.  Maintained personal accountability in excess of $1 million in bulk provisions.  As the Sales Officer, responsible for daily management of support services provided to an enlisted crew of 1100 and 80 officers as well as 18 different FBM submarine crews.  Maintained personal accountability in excess of $1 million in ship’s store stock.  Increased ship’s store profits by 75% in one year.

Prior Enlisted Service:

May 1969 – Oct. 1982, Fire Control Technician (Guns).  Advanced from E-1 through E-7 (Chief Petty Officer).  As qualified Enlisted Surface Warfare Specialist and qualified Navy Instructor, taught the Harpoon Weapons Systems maintenance and operations course in all three surface configurations.  Qualified Underway Combat Systems Evaluator for ships undergoing refresher training.

QUALIFICATIONS:

Proficient in Microsoft Office applications (Excel, Power Point, Word, Access).

Proficient in People Soft Human Resources and Financial Reports applications.

Proficient in government contracts management and inventory control.

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