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Pittsfield Massachusetts 309
Stow ,
Massachusetts
Westwood ,
Massachusetts
Boston , Massachusetts
PROFESSIONAL ACCOMPLISHMENTS
Cayuga County Community College Auburn ,
New York
Associate of Science, Honors Program/Mathematics, May 1991
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Kylie Erwin
Cell
508-614-1230 / Email kylie@verizon.net
CAREER OBJECTIVE
An
enthusiastic, reliable professional possessing the ability to excel in
challenging environments, seeking an opportunity to utilize my knowledge and skills
acquired from 14+ years business experience in telecommunications, IT and
project management. Interested in part-time, contract, temporary, permanent,
remote worker and full-time opportunities.
EMPLOYMENT HISTORY
January
2003 – March 2011 Bose Corporation
Project
Manager II – IS, Mar 2007 – Mar 2011
·
Managed project lifecycle ensuring successful
global implementations of IT infrastructure projects.
o
Created financial analysis, benefits
analysis and executive presentations to render funding approval.
o
Managed and executed PMO requirements to
kick-off project and provide project status reports.
o
Created, maintained and managed project,
resource and communication plans, risk and benefit assessments.
o
Managed scope, budget and resources (cross-functional
department members and third-party vendors).
o
Organized, scheduled and facilitated
project team events and meetings.
o
Managed Executive Sponsor and Stakeholder
expectations and communications.
o
Coordinated project issue tracking to
resolution.
·
Project highlights:
o
Implemented WAN solution in 135 North
American retail locations, providing increased bandwidth, network redundancy
and firewalls (primary and back-up), at a cost savings exceeding $700k annually.
Managed the RFP process to identify this greatest value solution.
o
Implemented WAN/LAN
network re-architecture improving bandwidths, eliminating single points of
failure and providing network redundancy, at a cost savings exceeding $200k
annually. Managed the business and financial analysis process to identify this
greatest value solution.
o
Managed benefits analysis resulting in
eliminating an underutilized RA service saving $50k annually.
o
Relocated the WAN, LAN
and IT services supporting the warehouse and offices in Ontario, Canada, including
voice and data networks, network equipment, SAP
network and peripherals, and Desktop services.
o
Managed various sub-projects supporting the
program to bring two collocation, offsite data centers online:
§
Managed the implementation of the $4M
network hardware investment, including WAN, LAN
and network security (firewall) components from 3 different hardware vendors.
§
Managed the implementation of the
supporting dark fiber network solution connecting the two new collocation data
centers with the on-campus data center.
§
Managed the network activation of the new
firewalls at each of the three data centers, requiring the engagement and
management of 70+ application owners and various infrastructure staff to ensure
minimal global business impact.
·
Managed vendor relationships for 5 hardware
/ maintenance vendors, 4 carriers and 3 IT solutions vendors.
·
Managed carrier and hardware vendor
contract negotiations, engaging Procurement and Legal to ensure timely delivery
of new contract and supporting services.
·
Member of the Senior Leadership Team,
participating in socialization of ideas promoting and improving processes,
methodologies, goals and objectives and the organization’s total value to the
corporation.
Telecommunications
Billing Analyst II, Jan 2003 – Mar 2007
·
Managed daily telecom billing operations
for voice, data, wireless, conferencing, Internet and hosting services.
·
Audited various telecom accounts,
identifying and collecting on error billing charges.
·
Created, maintained and managed financial
analysis and reporting of corporate spend to Senior management.
·
Managed procurement of global voice and
data network services; responsible for technically accurate order placement
with vendors and carriers.
·
Managed small network project
implementations in support of the business:
o
Managed the voice and data network
relocation for the Detroit
o
Managed the voice and data network
relocation for the Ontario Canada
o
Managed the global data network
implementation for new WAN.
·
Managed vendor relationships and support
for North America telecom carriers and third-party
TEM provider.
·
Provided internal and external customers
with exceptional customer service.
January
2000 – March 2002 RCN
Corporation
Commercial
Order Manager
·
Managed implementation of voice, data and
cable networks for Commercial Sales market.
·
Provided technically accurate service
orders, ensuring correct order specifications such as framing/formatting, signaling,
DIDs, NAT mappings and IP
allocations.
·
Special Projects:
o
Product Development: responsible
for relocation of clients’ records to new billing platform.
o
Collections: responsible for revenue
collections, resulting in 60% payment increases
in 3 months.
June
1996 – December 1999 AT&T Corporation
Customer
Project Manager II, Dec 1997 – Dec 1999
·
Assisted engineer design process of
reliable network solutions for Fortune 500 clients.
·
Managed implementation of reliable network
solutions including voice, data, video, and Internet services.
·
Provided technical support to Growt h Market Sales teams, attending client meetings,
managing the contract process, the billing initiation process and network
implementations.
·
Appointed lead CPM for elite clients due to
extensive experience implementing SDN network solutions.
Customer
Sales & Service Specialist, Jun 1996 – Dec 1997
·
Managed small data network implementations (Tier
1 global customers) from order to install to billing and collections.
·
Managed resolution of simple to complex
billing issues (tariff explanations, service details and credit adjustments).
·
Provided exceptional customer service and
sales support to internal and external customers.
PROFESSIONAL ACCOMPLISHMENTS
·
May
08 AOTMP Certified Telecom Management
Specialist Renewal
·
May
06 AOTMP Certified Telecom Management
Specialist
·
Aug
04 Promotion to Bose Telecom Billing Analyst II
·
Jan
01 RCN
Sales Leadership Award Recipient for 2000 (2
of 35 OMs in company awarded)
·
Dec
00 RCN
Special Team Outstanding Performance Award Recipient
·
Jun
99 AT&T ‘Share of Wallet’
Regional Account Team Award (largest sale
in Eastern Region)
·
Q2
99 AT&T Growt h Leaders Regional Performance Award (1 of 3 in region recognized)
·
Mar
99 AT&T Eastern Region Gold Club
Award Recipient 1998 (only CPM in region
awarded)
·
Nov
98 Promoted to AT&T Customer
Project Manager II
·
Mar
98 AT&T Branch Excellence &
Performance Award Recipient
EDUCATION
Clarkson University Potsdam ,
New York
Bachelor of Science,
Mathematics, December 1993
Associate of Science, Honors Program/Mathematics, May 1991
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