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125 E 4th St. Tulsa, OK  74100

Phone: (918) 812-1234 E-mail: rafael@yahoo.com

Rafael Doty

Objective

To utilize my extensive computer and military experience to become a valuable asset in a growing and challenging career in the Information Technology industry.

Accreditations

CompTIA A+ MCSE 2000 * Certification numbers available upon request.

Professional Profile

Advancing Systems Administrator with a wide variety of knowledge and experience in computers and telecommunications.  Excellent at learning and adapting to different or new technologies.  Strong professionalism and desire for achievement.   Windows Server 2003, XP Professional, 2000 Professional, NT Workstation, NT Server, Windows 95/98, Novell Client, DOS, and Windows 3.11; Active Directory, TCP/IP, DHCP, DNS, WINS   MS Office, Outlook, Adobe Premier, Photoshop, Retrospect Backup, Norton Ghost, Norton Antivirus, Trend Micro, DameWare Remote Desktop, WISE Install Master, and RIM Blackberry Desktop.   Systems Administration, Systems Security, Server Support, Desktop Support, Software Integration, and Corporate Rollouts, T1/T3 trunks, voice and data circuits.   Knowledge and thorough understanding of Windows 2000 Advanced Server, WSUS 3.0, Firewalls, VPN, Digital Video Recording, Video Editing, and Media Production.   Worked with assorted types of Servers, Desktops, Laptops, Routers, Switches, Multiplexers, Video Recording and distribution systems.

Employment

Nov 2006 – Present                                TEK Systems                                       Tulsa, OK IT Consultant Perot Systems at Triad Hospitals:   Serving as the primary Help Desk and Desktop Support contact for SouthCrest Hospital, a member of Triad Hospitals.   Answer the Help Desk voicemail, respond to messages, create work orders in Track-It ticketing software, and assign them to the appropriate support technician or group.   Reset users’ passwords, unlock accounts, answer user questions, and provide other standard Help Desk services.   Perform all levels of Desktop Support including hardware and software troubleshooting, profile and printer configurations, PC repair, basic printer maintenance and repair, and hardware/software installations. Ardent Health Services:   Assisted in a migration project to convert Hillcrest Healthcare System, a member of Ardent Health, from a Windows NT and GroupWise email system to a Microsoft 2003 Active Directory and Exchange structure.   Collected information about the end users and types of system usage.  Supplied this information to the project leads for scheduling migrations based on each department’s needs.   Provided follow-up desktop support to the users including correcting login problems, configuration of Outlook profiles, adjusting Windows settings, answering questions, and other migration related issues.   Aided the Hillcrest Desktop Support Team in contacting users, remedying, and closing help desk tickets dealing with problems resulting from the migration process.

Jun 2004 – Oct 2005                              L-3 Communications/Aeromet                 Jenks, OK Computer Network Specialist   Worked as one member of an elite team to provide Visual and Infrared Video data collection, reduction, and basic analysis of missile testing under government contract for the Missile Defense Agency, U.S. Military, and other related research and development entities.   Supported over 14 missions, to include preparation, deployment, data reduction, data distribution, and final data archival, with successfully meeting all possible primary objectives and data delivery deadlines.   Converted the Secure Image Processing Lab network from a Workgroup to a Domain, implementing Windows Server 2003, Active Directory management, DNS, and centralized management of antivirus definitions using Norton Antivirus Corporate Edition.   Created and modified additional processes, and implemented other applications that streamlined network management and security, paving the way for the expansion of a workgroup consisting of 3 servers and 9 workstations, to a full Windows based Domain with 4 servers and over 25 client systems.   Performed daily network administration, server maintenance, data archival, and desktop support for all systems in the Image Processing Lab, including performing security audits and maintaining logs and other paperwork to ensure compliance with all security requirements.   Served as a flight crew member aboard the High Altitude Observatory I (HALO-I) aircraft, traveling, providing support, and assisting in the operation of computer systems that controlled and collected data from the various optical platforms.

Apr 2002 – Jun 2004                              TEK Systems                                       Tulsa, OK IT Consultant   Contract Computer Consultant working on various projects, specializing in Windows 2000 and XP deployments, but also included network upgrades, desktop support, and asset inventory.   Frequently provided contract services on short and even same day notice.  Was consistently selected as a team member for many large scale projects for nationwide client companies such as ConocoPhillips, Cingular Wireless, COX Radio, and Halliburton Energy, becoming one of the company’s leading contract employees.   Regularly requested by project managers to extend or return to a project in order to meet the clients’ needs based on the excellent work performance and outstanding customer relations.   Responsibilities varied from one project to another, but typical duties of a Windows deployment included:   Assist the Project Manager(s), jointly with the other team members, in developing or adjusting the rollout process, streamlining the procedure to minimize downtime and maximize efficiency.   Install Windows 2000/XP on to the client computers, typically using Norton Ghost image files.  Install other universal core and BackOffice applications when needed, such as SMS Client, SAP, and VPN.   Backup and restore user data or migrate it from old systems to new, based on the deployment method, and install other commercial and internal software authorized for use by the individual user.  Reconfigure the user’s profiles and settings (Printers, Network Drives, MS Outlook).   Troubleshoot simple desktop and network problems, making corrections or notifying other support groups accordingly.

Nov 2001 – Feb 2002                              Analysts International, Inc.                     Tulsa, OK IT Consultant Williams Energy Services:   Tested all commercial and internal applications for compatibility with the Williams Energy standard Windows 2000 Professional image.  Documented test results, troubleshot possible issues, and compiled final results for review by Project Coordinators.   Developed technical documentation of installation steps using MS FrontPage 2000 and created automated one-click install packages using Wise Install Master, both for inclusion on the Integration Services intranet web site.   Selected as one team member to help perform the regular responsibilities of the Project Coordinators, allowing for them to concentrate efforts on the overall project.  These included testing applications new to the environment, coordinating with application support contacts throughout the process, performing QA testing on the Wise packages and documentation, and completing project status reports.

Jul 1997 – May 2001                              United States Navy                                SATCOM Bahrain Electronics Technician Primary Duties – RF Technician:   Perform user and intermediate level preventative and corrective maintenance on two SHF Satellite Communications antenna, as well as associated Base-band Equipment including:  Cisco Routers, Timeplex and IDNX Wide Area Network nodes, modems, cryptographic equipment, and multiplexers.   Configure and wire SATCOM and Baseband equipment circuits for support of ships, ground mobile forces, local commands, and others as directed for the Arabian Gulf area.   Provide communications and user support for approximately 50 local and end users.  Troubleshoot as necessary over 10 T3, T1, and fractional T1 trunks and over 500 voice and data circuits. Secondary Duties – Terminal Area Security Officer:   End user desktop support for trouble tickets and email accounts for over 100 LAN users.  Troubleshoot basic hardware, software, and network problems.   Technical support in profile setup and management, installation and configuration of system drivers, and computer upgrades for over 40 Windows 95/98 and Windows NT 4.0 systems on 2 separate LAN’s.   Responsible for terminal security including physical computer access, user login access, and computer security classification.

Education

Jun 2001 – Jul 2001                               Vibrant eTechnologies                            Mumbai, India MCSE and CCNA Boot camp   Official Microsoft MCSE 2000 and Cisco CCNA curriculum training and testing, including real world scenarios and applications.

Nov 1998 – May 1999                             United States Navy                                Fort Gordon, GA SHF Satellite Communications School   Various coursework in Satellite Communications including SATCOM principles, Baseband Equipment, circuit patching, and Heavy and Medium Earth Terminal SHF SATCOM antennas.

May 1997 – Nov 1998                             United States Navy                                Great Lakes, IL Electronics Technician “A” School   College level coursework in basic and advanced electronics and communications.

Security Clearance

United States Department of Defense SECRET clearance

* References available upon request

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