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MAYA  MAHAJAN

PHONE: (303) 519-9876 (Mobile) 303-278-1230 (Home)

EMAIL:  maya.mahajan@msn.com

SUMMARY

Seeking a challenging position as Technical Writer/Communications Specialist to utilize my communications and analytical skills; interested in working with technical document management including single-sourcing content management system, document usability test, web content development, and web publishing technology.

Professional Summary

·       Wide range of contribution in user documentation, including user guides, M&Ps, job aids, web contents, online help, process flows, and MindJet maps.

·       Proficient with 

L, CSS and web editors, such as Dream Weaver and ColdFusion.

·       Knowledge of MadCap Flare, single-sourcing content authoring software. Completed several webinars, tutorials and demos and used the online help and user documentation for Usability Test Documentation study.

·       Extensive experience in content management systems (iLink and Stellent) while serving as a Lead Technical Writer at Qwest Communication, Inc.

·       Proficient with MS Office, Adobe publishing applications, Adobe PhotoShop, and FireWorks. Some knowledge of Flash.

·       Experience in web design, graphics software, and various business information management systems and programs, as well as knowledge of some programming languages.

·       Ability to adapt and quickly learn new technology. Strong aptitude for creativity.

·       Team player, willing to work with others and also possess the knowledge, skills, and discipline to perform tasks independently. Familiar with Level 3 applications and vendor systems.

·       Worked closely with web and database developers during the life cycle of the development process, from designing product specifications to usability testing and quality assurance. Wrote web content as well as marketing material, online help, and user manuals. Worked closely with trainers and subject matter experts to support training and user documentation objectives.

·       Demonstrated work history characterized by an ability to handle pressure and creatively solve problems. Strong communication and interpersonal skills; able to manage and prioritize multiple projects within deadlines, detail oriented, and self-motivated.

Recent Training

·       MadCap Flare online training.

·       Usability Test Documentation study.

·       Completed online training in Six Sigma from Villanova University.

·       Completed various courses in Six Sigma and Project Management from Level 3 University.

WORK EXPERIENCE

Level 3 Communications, Broomfield, CO

Senior Technical Writer                                                                                      2007 to Current

·       Currently supporting the Level 3 organization with designing, developing and managing user and training documentation; process documentation for Level 3 tools, applications and key projects.

Manheim, Golden, CO

Technical Documentation Specialist (Contractor)                                       March to October 2006

·       Developed and managed product-based documentation for technical staff, end-users and marketing management.

E-Kurti

E-Trade Business Developer                                                         October 2004 – February 2006

·       Developed e-commerce web site contents, graphics and page layouts. Managed all phases: from developing the concept to delivering the product documentation, and following up to enhance the customer satisfaction.

Qwest Communications International, US WEST, Denver, CO

Information Developer/Technical Writer, Team Lead                                January 1998 - May 2004

·       Effective contribution and valuable experience in delivering high quality product documentation. Several years of experience in telecom industry, preparing network topologies, architecture flows, methods and procedures to meet the business and technical objectives. Performed audience analysis to gather data and trends, created complex process flows and lifecycle documents. Supervised document change process by using Content Management system.

·       Performed problem analysis and generated reports by using defect-tracking tools such as DDTS, Dimensions, PVCS, and Ventive systems. Managed all document related issues on the project.

·       Analyzed data structure and tables, created data dictionaries, and maintained data updates. Generated reports and managed documentation.

·       Created and managed database supported web sites for existing and new products. Supported multiple software applications by developing contents for web sites, online training modules, user guides, tutorials, presentations, workflows, processes, and procedures. Developed Online Help modules, validated information through application testing. Held review meetings and walkthroughs. Managed information on production server. Developed customer survey forms and used them for ongoing enhancements.

New Era of Network, Englewood, CO

Senior Technical Writer                                                             February 1994 – December 1997             

·       Assisted subject matter experts in the writing and editing of all documentation related to the design and development of products.

·       Contributed in creating technical specifications and ensured quality by performing checks on deliverables.

·       Communicated with project team and clients during project execution by defining deliverables, providing status report, troubleshooting and testing support. Simultaneously managed multiple projects by identifying priorities and organizing the work.

Bell Communications Research, NJ

Technical Writer, Associate Manager                                                July 1987 – September 1989

·       Worked closely with technical staff and interviewed subject matter experts to gather information. Translated rough drafts and outlines into accurate and well-written documents.

AT&T, Manufacturing Development Center, NJ

Technical Writer, Software Specialist                                                   January 1986 – June 1987

·       Developed a wide variety of marketing and promotional material, Including newsletters, presentations, and much more.

·       Created and maintained user and technical documentation for hardware and software products.

EDUCATION

·       Master of Arts (English and Linguistics)

·       Bachelor of Arts (Major: English and Communication)

·       Technical Writing Certification from Qwest Communications

·       Diploma: Applications Programming, School of Data Programming, NJ

TOOLS

HTML, CSS	RoboHelp	Dreamweaver MX	Joomla	MS Office Suite	Share Point 7
Mindjet	Captivate	Adobe Photoshop	Fireworks	SnagIt	Share Point Designer
Knowledge of MadCap Flare	Knowledge of Six Sigma	Frame Maker, SGML	Wikipedia	Knowledge of relational databases	Knowledge of Usability Analysis

PERSONAL

Publications: Editor-in-Chief: HTCC non-profit organization; published quarterly newsletter from 1993 to 2007.

Organizations: Board of Trustee for HTCC non-profit organization.

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