Application Troubleshooting Resume Format in Word Free Download -->

Application Troubleshooting Resume Format in Word Free Download

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Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Ava Christian
309 Glendale St. • Philadelphia, PA 19001
Phone: 215-870-9876 • Christian.Ava@gmail.com

Technical Skills
Windows XP/7
Apple OS X
Norton Antivirus/MacAfee Corporate Edition
Professional Work History                         
PC and Apple Hardware Troubleshooting
Application Troubleshooting
Microsoft Office 2007
11/2011-Present Helpdesk-Maintech/Lockheed Martin, King of Prussia
                                    Provides basic hardware, software, and network support
                                    Set up and maintain user desktop environments; relocate and set up peripherals
                                    Manage trouble tickets from inception to closing using Remedy software
                                    Provide Windows XP/7 and database maintenance
                                     Maintain and troubleshoot office printers  
8/2011-9/2011   Project Field Technician Sullivan Cogliano- Contract Work, Philadelphia, PA     
                                  Perform PC upgrade in various banks
                                  Reformatting/reimage hard drives and redeploys desktops
                                  Installation & Configuration of hardware at desktop or peripheral location 
6/2010-6/2011  Field Service Engineer,  Wincor-Nixdorf, Philadelphia, PA          
                                 Provide second level support for ATM’s located on bank site or remote locations
                                Field incoming hardware and software support requests via phone, and ticket system
Responsible for the installation of Windows XP, configuration of desktop computers, peripheral
equipment and software for ATM users.
Configure to specified IP addresses for network connectivity. Troubleshoot network failure

Calibrate, adjust, test, and maintain equipment such as cash dispensers, card readers,
 printers, disk drives and all components within the ATM

Maintain good customer relationships with all banking personnel.

Demonstrates professional and courteous communications towards customers at all times


3/2007 – 1/2010 Area Technician, Kiddie Kandids, Philadelphia, PA
                             Deployed Windows 2000, XP, MAC OSX to all PC and Apple Desktops.
                Implemented virus protection utilizing MacAfee.
                Disassemble, assemble, troubleshoot and repair Noritsu photo printer
                               Calibrated all digital photo cameras and lighting systems.
               Troubleshot all PC and Apple hardware and software incidents.
               Utilized remote tools to remotely manage and configure PC and Apple desktops.
               Utilized AD to setup user accounts and permissions.
               Maintain/troubleshoot Network connectivity, Internet access and email
1/2003 – 3/2007 Desktop Support Technician, East Division Crime Victim Services, Philadelphia, PA
             Deployed Windows XP Professional to all Desktops.
             Implemented virus protection utilizing Norton Corporate Edition.
             Troubleshot all PC hardware by disassembling equipment for replace or repair
              Correct Software related issues          
Education
 Graduated 08/2007 American InterContinental University, Bachelor of Information Technology: Network Administration, Hoffman Estates, IL        



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Neetu Singh is the founder of Resume Formats .Neetu Singh holds an Engineering degree in Computer Science with MBA Degree in Finance and Human Resource (HR). Currently she is running a Global Manpower Consultancy. Contact Her Here

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