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Ava Christian
309
Glendale St. • Philadelphia, PA 19001
Phone:
215-870-9876 • Christian.Ava@gmail.com
Technical Skills
Windows XP/7
Apple OS X
Norton Antivirus/MacAfee
Corporate Edition
Professional
Work History
PC and Apple Hardware
Troubleshooting
Application Troubleshooting
Microsoft Office 2007
11/2011-Present
Helpdesk-Maintech/Lockheed Martin, King of Prussia
Provides basic hardware, software,
and network support
Set up and maintain user desktop
environments; relocate and set up peripherals
Manage trouble tickets from inception to
closing using Remedy software
Provide Windows XP/7 and database
maintenance
Maintain and troubleshoot
office printers
8/2011-9/2011 Project Field Technician Sullivan Cogliano-
Contract Work, Philadelphia, PA
Perform PC upgrade in various banks
Reformatting/reimage hard drives and redeploys desktops
Installation & Configuration of hardware
at desktop or peripheral location
6/2010-6/2011 Field Service Engineer, Wincor-Nixdorf, Philadelphia, PA
Provide second level support for ATM’s located on bank
site or remote locations
Field
incoming hardware and software support requests via phone, and ticket system
Responsible for the installation
of Windows XP, configuration of desktop computers, peripheral
equipment and software for ATM
users.
Configure to specified
IP addresses for network connectivity. Troubleshoot network failure
Calibrate, adjust, test, and
maintain equipment such as cash dispensers, card readers,
printers, disk drives and all components
within the ATM
Maintain good customer relationships with all banking
personnel.
Demonstrates professional and courteous communications
towards customers at all times
3/2007 – 1/2010 Area
Technician, Kiddie Kandids, Philadelphia, PA
Deployed Windows 2000, XP, MAC OSX
to all PC and Apple Desktops.
Implemented virus protection
utilizing MacAfee.
Disassemble, assemble,
troubleshoot and repair Noritsu photo printer
Calibrated all
digital photo cameras and lighting systems.
Troubleshot all PC and Apple
hardware and software incidents.
Utilized remote tools to
remotely manage and configure PC and Apple desktops.
Utilized AD to setup user
accounts and permissions.
Maintain/troubleshoot Network
connectivity, Internet access and email
1/2003 – 3/2007 Desktop Support Technician, East Division Crime Victim
Services, Philadelphia, PA
Deployed Windows XP Professional
to all Desktops.
Implemented virus protection
utilizing Norton Corporate Edition.
Troubleshot all PC hardware by
disassembling equipment for replace or repair
Correct Software related issues
Education
Graduated 08/2007 American
InterContinental University, Bachelor of Information Technology: Network
Administration, Hoffman Estates, IL
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