Sample Template Example of Beautiful Excellent Professional Curriculum Vitae / Resume / CV Format with Career Objective, Job Description, Skills & Work Experience for Freshers & Experienced in Word / Doc / Pdf Free Download
Download Resume Format
Objective
Secure myself within an
organization where I will have the ability to grow in knowledge and experience,
in preparation for a career long employment.
Work experience
2006-Current Manpower Professional / IBM Tulsa , Oklahoma
Desktop / Application
Support
·
Support for basic desktop and
key applications, which quickly and steadily continue to grow
·
Designated lead role on multiple accounts, responsible
for ensuring that proper support knowledge is current so other analysts have
access to up-to-date information
·
Maintain designated client base
to assure issues are properly handled
and escalated to the appropriate support teams
·
Trained and mentored new
employees
·
Supported multiple applications
including: SAP, Oracle, Clarify, Tivoli
·
Provide over the phone technical
support and troubleshooting of various desktop and network related issues
·
Quality review over all daily
issues, to guarantee issues are handled properly and the correct process has
been followed by team members.
2002 - 2006 DecisionOne / Alorica Tulsa , Oklahoma
UPS-SCS Helpdesk Support
·
Supported mass applications
that warehouse and shipping locations utilize in order to ship and receive
parcels for the worldwide workforce
·
Setting up and configuring
email for office users – utilizing it to use a personal storage file (PST.)
·
Troubleshooting network issues
for offices that were unable to successfully reach the Internet or Intranet for
their specific location
·
Self-taught to proactively
troubleshoot and resolve software based printer applications including Fast and
AXIS box print servers
·
Create and maintain Active
Directory logins on multiple domains, along with adding and removing user roles
Tier I – Tech Support
·
Technical Telephone support for
SprintPCS customers requiring assistance with Wireless Web connectivity.
Included technical support for 2G/3G Vision telephones and Sprintpcs.com
website
·
Responsibilities Include:
Customer account verification, telephone handset troubleshooting, provisioning,
and configuration, assistance with Blazer, Eudora, WAP/WML browser technology
along with Internet Explorer and Netscape browser configuration
·
Assisted manager by taking a
Lead role for the team to provide advice on calls and questions they may have
·
Educated new hire classes on
Customer Service and Technical Troubleshooting
·
Educated new hire classes on
multiple billing systems and use of troubleshooting tools for wireless handsets
Customer Care Representative
·
Provide prompt and courteous
assistance to customers regarding billing inquiries, phone and feature
problems, requests to disconnect service, desire for rate analysis, and other
service charges while offering alternative solutions to customers with the
objective of retaining their business
·
Responsibilities included: Answer
incoming calls, handle billing inquiries, other customer questions and
requests. Analyze customer’s accounts to determine suitable rate plan, make
recommendations and changes as appropriate to retain business. Perform credit
adjustments and changes to billing records. Prepare outgoing correspondence and
direct receipts. Resolve customer disputes and complaints
·
Maintain knowledge of all
products, services, promotions and procedures
2001-2002 Camera
Gallery Tulsa , Oklahoma
Photo
Restoration/Sales
·
Managed and maintained the
Photo Restoration aspect of business, which include multiple work stations and
equipment
·
Restored and digitally enhanced
customer photographs per their request
·
Provided solutions to customers
who wanted to restore or preserve photographs
·
Properly logged and billed for
time spent on multiple projects
·
Assisted customers with sales
and service of photo equipment
·
Educated customers on current
product knowledge and updated services to provide a confident experience
2000-2001 Buyitnow.com Tulsa , Oklahoma
Graphic Specialist
·
Digitally enhanced and prepared
product images for upload to company website
·
Uploaded and maintained current
product images on the website
·
Quality checked website product
pages after images and product descriptions were uploaded
·
Worked closely with buyers and
data entry groups for new products
Skills
Ø Accuracy with
Data Entry
|
Ø Client
Relations
|
Ø Knowledge of
Windows, OSX and Linux
|
Ø Leadership
Roles
|
Ø Inbound
Technical Support
|
Ø Determined
|
Ø Problem
Resolution
|
Ø Customer
Service
|
Soft Skills
Hard working, dedicated,
dependable, reliable, detail oriented, organized, very quick learner, positive
attitude, task oriented, self confident, good decision making skills strong
work ethics.
Education
1995- 1999 Union High School Tulsa , Oklahoma
High School Diploma
·
Future Business Leaders of America
·
Four years of Computer
Technology & Business classes
·
One year of Digital Imaging and
Computer Graphics
Download Resume Format
.JPG)
0 comments:
Post a Comment