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MiA Capetillo

309 Avenue K1/2  ||  Santa Fe, TX 77001

(812) 239-9876  ||  mia@yahoo.com

Office Manager || Office Administrator

Administrative Manager with experience overseeing administrative and clerical support operations, including handling confidential information. Solid office management, customer service, and employee training experience. Exceptional organizational skills and able to adapt to diverse situations. Self-starter who excels in interpersonal communication. Key skills include:

·         Accounts Payable	·         Book & Record Keeping
·         Scheduling and Payroll	·         Training & Supervision
·         Customer Relations	·         Purchasing & Inventory

Computer Skills:

Word 2010  |  Excel 2010  |  Outlook 2010  |  PowerPoint 2010

CPET  |  Menu-link system: Profit and Loss Reports, Inventory, Invoices, and Sales

Professional Experience

General Physics, Anniston, AL                                                                                  8/2010 – Present

PMB Attendant

·         Issue Toxicological Agent Protective (TAP) gear to shift personnel in support of shift operations.

·         Distribute Personal Protective Equipment (PPE), Fall Protection equipment, air purifying respirators, and personal and tap gear lockers; place orders for PPE supplies and cotton goods from warehouse.

·         Run daily and monthly return notification reports through Anniston Army Depot computer system, CPETS. 

·         Order TAP gear to keep the area adequately stocked to support operations and stay in compliance with Resource Conservation and Recovery Act.

Discover Financial Services, West Valley, UT 11/2009 – 4/2010

Senior Deposits Product Account Manager

·         Sold deposit products, such as certificate of deposits, money market accounts, IRAs, and online savings accounts using assumptive sales techniques. 

·         Researched and analyzed difficult customer problems and accounts; responded to customer inquiries by telephone.

·         Made adjustments to bank customer accounts, using discretionary authority to satisfy customer.

·         Ensured adherence to required banking regulations. 

·         Submitted suggestions to improve service based upon customer inquiries and complaints.

BUCA DI BEPPO, Salt Lake City, UT                                         9/2009 – 3/2010

Dining Room Supervisor

·         Directed activities of 10-5 employees to ensure a positive customer experience and maintain compliance with corporate policy.

Mia Capetillo                                                                                                                              Page 2

Texas Roadhouse, Terre Haute, IN                                                                               9/1996 –1/2009

Office Manager

·         Managed day-to -day administrative workflow, preparing materials needed for inventories, new employees, corporate office, and Managing/Market Partners.

·         Reconciled transactions and P&L statements.

·         Arranged benefits for non-profit organizations.

·         Inspected all deliveries for accuracy and entered information into a specialized computer network.

·         Ordered and oversaw repairs to major equipment.

·         Performed orientation/training for new employees on corporate policies and procedures.

Century 21 Real Estate, Terre Haute, IN                                 5/2006 – 1/2009

Real Estate Agent

·         Assisted buyers and sellers with their real estate purchase.

·         Supported clients with financing questions, home inspections, and marketing of property. 

·         Acted as intermediary for negotiations between buyers and sellers, keeping client’s best interest in mind.

·         Prepared competitive market analysis for assisting sellers with the sale of their property.

·         Conferred with escrow companies, lenders, home inspectors, and pest control operators to ensure terms and conditions of purchase agreement were met before closing date.

·         Promoted sale of properties through advertisements and open houses.

King Edward Painting, Terre Haute, IN                                                                       1/1999 – 6/2005

Owner / Operator

·         Supervised and assisted employees on job preparations. 

·         Identified job requirements with clients and provided estimates.

·         Ordered materials, scheduled projects, and oversaw projects from inception to completion.

Education

Associate in Applied Science, Business Administration

Specialty in Marketing and Management

Ivy Tech State College, Terre Haute, IN

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