

- Received and analyzed contracts for
major hotel accounts to ensure coverage
- Processed ASL information from
contracts, coding accounts with office/interface software
- Processed MSA annual billing into
database
- Problem solved and communicated errors
as they related to orders/contracts
- Maintained accurate records and
documentation as they related to various distribution channels
- Responded to incoming customer service
calls and emails
- Ensured that orders were processed and
shipped within scheduled timeframes
- Acted as liason between customers and
internal personnel via Oracle system
- Resolved problems as they related to
purchase orders pre- and post-production
- Assisted master scheduling department
with change orders via Oracle system
- Worked with program management to determine
all customer requirements
- Performed all customer service
functions including budgeting and marketing initiatives
- Scheduled routine calibrations and
emergency service calls
- Submitted and managed service
contracts
- Acted as liason between clients and
technicians
- Served as liason between sales
representatives, production and financial institutions
- Processed orders and coordinated
billing
- Analyzed production problems ensuring
timely resolution
- Verified, expedited and ensured
production of error-free new account kits for financial institutions
- Analyzed client requirements to
determine method of production


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