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Responsible for the operation of
23 separate LAN’s and their direct connection to the WAN
Technical Skills
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Summary of Qualifications
Dedicated systems technician with
comprehensive data and telecommunications experience. Expertise in business server and workstation
networked environment. Strong analytical
problem resolution and attention to detail.
Technically savvy. Adept at
solving networking, electronics, and computer issues.
Professional Experience
April 2008 to Smart Choice Computer Solutions
– Cumberland, Maryland
Present Vice President of Operations
Present Vice President of Operations
- Install and
configure Allworx Phone Systems (Full PBX & Key System with IP Phones)
- Configure and
maintain VPN access for businesses and their remote locations
- Configure and
support PCs via remote connection
- Maintain business
and residential networks
- Setup and maintain
multifunctional printers for network access
- Clean or reload and
migrate data for PCs with OS corruptions due to virus or spyware
- Setup and maintain
IP camera systems for security purposes in business and residential
locations
- Prioritize and respond
to residential and business computer and network needs
- Setup and implement
several different virtual machines on one VMware server
- Run CAT5 and CAT6
cabling and terminate ends into a patch panel and install drops in offices
- Installing network
edition, server managed anti-virus programs in different business network
environments
- Setup a Point of
Sale system called Total Touch for almost 10 restaurants in the Cumberland
Area
October 1998 to NRT Mid-Atlantic – Timonium,
Maryland April 2008 Senior Network Technician
o
Responsible for the operation of
23 separate LAN’s and their direct connection to the WAN
- Supporting
workstations and servers and administrating them via active directory
- Performing all
levels of technical support including both hardware and software issues
- Via ticket system,
I assisted end users through telephone and remote control to resolve
issues
- Building and
repairing both servers and workstations
- Enabling agents to access
network through a VPN
- Reconfigured
network to include the replacement of servers within the domain, active
directory changes, changing of domains, and all connectivity issues of
PC’s on the domain, including updating and maintaining NT Login Scripts
- Took part in the
merger of the NRT Network with the Coldwell Banker Network as a result of
the companies’ merger
- Assisted in
migrating from Windows Server 2000 Domain Controller to Windows Server
2003 Domain Controller
- Trained new field
technicians
- Co-created intranet
site for inner department communication and training
Technical Skills
Software: MS Office, MS Exchange, Avast
Business Protection, Active Directory, Terminal Services, VPN Client, PC
Anywhere, VNC, Ahsay Backup Management, Norton Ghost, QuickBooks, VMware, Total
Touch POS, Teamviewer, Web/FTP Servers
Operating Systems: Windows 2000 Professional/Server,
Windows 2003/2008 SBS and Standard Server, Windows XP, Windows Vista, Windows
7, Mac OS X, Ubuntu, CentOS
Networking: Routers, Switches, Wireless Devices, Firewalls,
IPSEC, Cat5/Cat6 Termination, Patch Panels, 66 Block Termination, RJ6
Termination,
Education
York Technical
Institute
Computer Systems Specialist
York, Pennsylvania January 1999
Associates in Specialized Business Degree
York, Pennsylvania January 1999
Associates in Specialized Business Degree
Keyser High School Academic
Keyser, West Virginia May 1996 Diploma
Keyser, West Virginia May 1996 Diploma
Personal Interests
Playing
guitar at home and in the worship band of my church; spending time with my wife
and two children; researching the latest technology in computing and personal
entertainment; watching movies and sports; playing tennis and golf
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