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Joy Chaplin

309 Thatcher Place Mount Holly, North Carolina 28001 704-822-9876 joy@aol.com

Technical Writer/Certified Project Management Professional

Experienced (14 years) Writer and Trainer with the proven ability to create and edit documentation for manufacturing, clinical and non-profit projects. Proven ability to perform impact analysis and ensure documents meet quality standards and operational compliance with FDA, EPA, HIPAA, CLIA and JCAHO regulations. Liaised with business and technical units to formulate proposals and strategize project timelines/deliverables. Demonstrated ability to multi-task numerous projects on cross functional teams through effective interpersonal and organizational skills. Consistent ability to write documents according to prescribed audience (i.e., end user). Trained internal and external constituents via conference calls, virtual and onsite meetings across nine (9) testing facilities and integrated healthcare settings. Successful ability to audit technical documents to ensure accuracy and compliance with state and federal regulations according to established guidelines.

Consistent ability as certified Project Management Professional (PMP) to successfully interface with stakeholders and team members to meet deliverables on short and long term projects. Interact as project lead and coordinator with strong verbal/written, interpersonal and presentation skills with proven track record of building partnerships and relationships with subject matter experts (SMEs). Extensive experience to perform business impact analysis and complete project requirements within established timeframes while adjusting assignments according to shifting resources and project priorities.  Successfully updated project plans and discussed document cycles with various levels of constituents via conference calls, virtual and onsite meetings across nine (9) testing facilities.

 

Summary of Qualifications

Detailed oriented, with strong background (14 years) creating and revising technical documents for new and incumbent staff; strong background in project and process development/management and regulatory compliance. Exceptionally computer literate. Outstanding leadership, communication and interpersonal skills.  Team/results-oriented. Particular skill set in the following:

v     Develop technical documentation and process flow for end user across all document cycles	v     Project Management/planning/estimation utilizing MS Project
v     Develop instructional design/master data/train-the-trainer and eLearning venues	v     Utilize manufacturer instructions/subject matter experts/web to research documents
Utilize Microsoft Office (Word, Visio, Excel, Outlook); SharePoint;  Snag IT; RoboHelp	v     Understanding of FDA, JCAHO, CLIA, HIPAA, OSHA regulations and requirements

 

Professional Experience

Freelance Writer/Editor (R.H. Boyd, UMI, BGEA, Parson’s Corp., Siemens Energy, Inc.)                           2003-Present          

·          Effectively edit, outline process designs/development training documents according to course outline.

·          Consistently create instructional design course material for educators and prescribed audience.

·          Review technical documentation and merge two (2) databases by performing impact analysis to ensure state/federal regulations communicated and streamline processes for the end user.

·          Review and edit audit reports for commercial and nuclear projects according to prescribed ISO and NQA1 standards.

·          Successfully manage timelines and communicate project status to project team.

·          Effectively provide training for educators and prescribed audience at annual conventions.

·          Selected and effectively participated on cross-functional teams to create an industry standard outline for educators through the Committee on Uniform Series (CUS).

·          Efficiently research, format, document materials according to industry standards and regulations.

Technical Writer [Manpower Professional Services (Kohler Learning)], Charlotte, North Carolina               01/2007-06/2007

·          Performed gap analysis and process flow of Canadian and United States processes to create consistency in technical and training documents for 500 employees (new and incumbent).

·          Successfully managed timelines and communicated project status to project team while adjusting assignments and deliverables according to project priorities.

·          Created, edited and implemented training and technical documents for eLearning and competency testing.

·          Formulated proposal objectives and assumptions based upon business units and vendor specifications.

·          Updated technical and training documentation and process flows utilizing MS Office and Visio.

·          Consistently documented EPA and OSHA regulations for staff in technical and training documents.

·          Developed a network with management, vendors and subject matter experts (SMEs) through interpersonal, email and virtual correspondence to capture and document international and state operational processes.

·          Managed, designed and developed technical and training documents through interviewing SMEs and document review.

·          Efficiently analyzed system and documented system design to create technical documents/scripts to support system implementations and eLearning system.

Technical Writer/Project Coordinator (American Red Cross NTL), Charlotte, North Carolina                      2000-2005              

·          Consolidated and upgraded Ortho Assay Software technical and training documents in nine National Testing Laboratories (NTLs) as Project Lead.

·          Initiated and analyzed High Purity Water (HPW) system with cross functional team across nine NTLs to create consistency in training new and incumbent staff for HPW system as Project Lead.

·          Implement assay upgrade for testing within clinical setting at five NTLs as Project Co-lead.

·          Coordinated deliverables across diverse groups of constituents and business requirements through project plans and impact analysis.

·          Effectively utilized SharePoint to consolidate information, manage technical documents and provide reports.

·          Liaised with business and technical units to coordinate proposal objectives according to project timelines.

·          Developed effective relationships with vendors and SMEs across nine NTLs to facilitate effective training for new and incumbent staff.

·          Effectively provided business analysis of system change requests for training and technical documents to meet business objectives and federal, state and local regulations.

·          Created, revised and edited technical/training documents (user manuals, computer application documentation, training guides, process designs, procedural documents, reference guides, etc.) for HPW, Safety, Ortho Process/Testing, Hepatitis Testing and Software Upgrades and Records Management documentation.

·          Consistently utilized process methodologies and flows to create technical and instructional design procedures for end user across all document cycles.

·          Updated departmental style guide to ensure consistency among technical writers and trainers.

·          Effectively utilized MS Project and created/utilized process flow charts (Visio) and PowerPoint presentations for virtual and onsite training.

·          Well versed in communicating and documenting federal regulations (FDA, EPA, and OSHA)/specifications as well as standards for quality.

Anatomic Pathology Coordinator II (Novant Health), Charlotte, North Carolina                                            1999-2000              

·          Streamlined inventory and reduced budget cost through interactive meetings with vendor, pathologist, IT and management.

·          Created competency training materials to test new and incumbent staff on special chemistry processes.

·          Managed departmental training for new and incumbent staff and updated technical and training documents according to current processes to eliminate repeatable errors.

Clinical Laboratory Scientist (Novant Health), Charlotte, North Carolina                                                      1992-1999              

·          Effectively audited clinical laboratories prior to regulatory inspections to ensure compliance with CLIA, JCAHO, OSHA regulations.

·          Led safety meetings and trained clinical safety officers throughout manual and automated clinical laboratories as Chemical Hygiene Officer.

·          Created training materials for competency testing for new and incumbent staff for immunology, tumor markers, flow cytometry and hepatitis/HIV processes.

·          Trained medical technology students rotating through manual and automated laboratories according to prescribed training techniques.

·          Performed proficiency testing according to College of American Pathologist (CAP) instructions and submitted according to review cycle.

Professional Memberships

Project Management Institute (PMI)

American Society of Clinical Pathology (ASCP)

Advisory Board Member for Non-Profit Literacy Organization

 

Education

Project Management Professional (PMP) Certification, PMI

MBA with concentration in International Business, Gardner-Webb University

Medical Technologist (ASCP), Presbyterian Healthcare

Bachelors of Art, Biology, University of North Carolina at Greensboro

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