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Technical Support Specialist Resume Latest Template in Word Format Free Download

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309 Tracewood Dr.
Gulfport, MS 39001
Phone 228-206-9876
Cell 228-261-1230
E-mail sara@sabllc.com
Sara Breland
Summary of qualifications
12-10-09 to Current        NetworkSolutions.com                       Drums, PA
Technical Services
  • Provide support to Technical Service Specialist and general customer support teams
  • Handle escalated request
  • Technical Services team lead for Unix VPS (Virtual Private Servers) Signature Support request which included using SSH to update server configurations, installing YUM repositories, installing SSLs, and other similar request.
  • Extensive knowledge of DNS and SSH.

  • Excellent communication skills with both customers and staff.

  • Willingness to learn and expand my knowledge.

  • Ability to adapt to new situations and learn new skills.

Summary of qualifications
2-05-07 to 12-10-09        NetworkSolutions.com                       Drums, PA
Technical Support Specialist
  • Provide Inbound Technical Support for Network Solution's web-hosting and E-Commerce customers and back up support for general customer support calls.
  • Ability to use basic system administration tools and processes; such as email application, web browsers, HTML, DNS, Unix, FTP protocol, POP3, and other
  • Provide support for Unix based Virtual Private Servers which includes but is not limited to: Installation of SSL certificates, Plesk and Virtuozzo support, and troubleshooting outage reports.
  • Extensive knowledge of reporting tools that includes Siebel among other tools.

  • Strong understanding of Network Solutions products and services including: Hosting, VPS, E-commerce, SSLs, as well as Image Café and Leap Café.

Education
January 01 to March 03          MGCCC Perkinston            Perkinston, MS
Computer Networking
§  4 semesters of Cisco
§  Administration with Microsoft NT
§  Administration with Microsoft Server 2000
§  Administration with Novell and Linux
Professional experience
1999-2003         KAB Enterprises                                         Gulfport, MS
Computer Technician
§  Network setup, Computer setup, Wireless Network Administration, Weekly system backups
Additional professional activities
Web Development, Computer repair, Ad ware/spyware removal, Clean windows installation, Computer setup
Professional memberships
Skills USA
Additional notes
I have taught others on my team how to use SSH and other tools for UNIX VPS solution. We currently utilize Fedora Core 6 and Centos 5.6 for our VPSs with Parallels Virtuozzo and Plesk.



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