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Danna Rancourt
309 W. Mineral Drive, Apt 27
Littleton, CO  80001
Work: (303) 969-9876              Home: (303) 933-4563
Cell:    (303) 525-1230              danna@msn.com
Security Clearance
Active Top Secret with SCI eligibility                                                        SSBI date: November 18, 2005
                                                                                                                PPR Date: July 21, 2010
                                                                                                                Inv Date: August 20, 2010
Technical Support Specialist | NetworkEngineer
Over ten years of wide-ranging IT support, effective troubleshooting skills, and demonstrated ability to work with people of varying skill levels. 
Technical skills

Certifications             
·        A+
·        Security+
·        Windows 7 (exam 70-680)
·        Windows 2000 Professional (exam 070-210)
Applications
·        PCAnywhere
·        Remote Desktop
·        Active Directory
Professional Experience

NetworkEngineer
June 2011 – Present
SAIC – Denver, CO
Work with State, County, Local Police, and IT departments to install and update servers and workstations that use the FBI CODIS (combined DNA index system) software.
·        Install software programs and patches necessary to support CODIS operations
·        Migrate or upgrade CODIS database to new or same server with 100% accuracy
·        Set up Active directory and install users, printers and workstations
·        Work with CODIS helpdesk, customers, and police IT departments to resolve any issues associated with the migration
On Call Site Support Technician
March 2001 – June 2011
Larson Consulting Group LLC – Colorado Springs, CO
·        Provided on-call support to a small national security consulting firm in Colorado Springs
System Administrator/Site Support Technician
February 2001 – March 2011
SAIC – Colorado Springs, CO
As the facility’s IT administrator, I was responsible for the operation of SAIC’s Colorado Springs office and support of offsite employees who work at the five military bases in the area.
·        Perform system backups and recovery
·        Resolve computer viruses, malware, and security incidents
·        Consolidate and inventory electronic equipment for turn-in to authorized electronic recyclers
·        Assemble and maintain various desktops, laptops and server systems
·        Install and troubleshoot standalone and networked printers
·        Monitor five communications rooms housing the facilities network and telecom equipment.
·        Perform updates and maintenance.  Install new equipment. 
·        Work with local and corporate security to resolve security incidents
·        Work with corporate Telecom troubleshooting Avaya VoIP system. 
·        Install or transfer phones for employees. 
·        Work with third party vendors (Avaya, Sprint, and QWEST) for warranty or phone line repairs.
·        Work with the onsite AV technician in support of eight conference rooms
Education

Colorado Technical University, Colorado Springs, CO
Graduated 2002
·        B.S., Computer Information Technology
·        GPA: 3.2




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